Hilton Birmingham Metropole Hotel

Address: National Exhibition Centre, Birmingham, West Midlands, England, B40 1PP, United Kingdom | 4 star hotel
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This 4 star hotel, located on National Exhibition Centre, Birmingham, is near National Motorcycle Museum, Elmdon Park, Sheldon Country Park, and Solihull Arts Complex.
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    Historical Traveler Reviews Hilton Birmingham Metropole Hotel



    Stayed here for the night when seeing a concert at the NEC and the location cannot be faulted. But the following can:

    1. thin bedroom walls - we were awoken at 4.30am by a drunken couple shouting etc in the next room. After it going on for 1hr I called reception who said they would send up security. We could here what ws going on - and it was obvious that they were known to the hotel. I don't know if they were staff or just friends - but they were not regular customers.

    2. bar service in the nicely furnished lounge was incredibly slow in the evening.

    3. The "hot" breakfast buffett in morning was so cold we complained. To their credit though they freshly cooked a new order and bought it straight to table.

    All in all the location is great for NEC and rooms were clean (if abit on small side) but it wouldn't be my choice for a leisure break.

    Big hotel brand, big disappointment


    This Hilton Metropole is indicative of a large hotel at its worst; poor service, bad planning, waste, poor staff training, anonymity, no attention to detail, where the customer is placed at the end of the process - and really does pay for it!

    For a start, the check in was long and laborious, and once I got to the head of the queue it took them a while to find my booking.

    The room decor was tired and outdated, overheated and starting to show its age, with a fluffy goose down duvet being the redeeming feature.

    Dinner was extortionately priced, and was a buffet service. They then had the audacity to charge 10% service charge - for a buffet?!

    The icing on the cake was when I picked up a plate from a pile by the side of the buffet and discovered that all clean plates were smeared with what looked like mayonnaise! After complaining, I was given a spare napkin to clean my hand and no apology. The waiter seemed totally non-plussed at the pile of dirty plates the customers were given to eat from. The food was extortionately expensive and the wine mark up was unbelievable.

    The fire alarm then went off at 2.30am, which inadvertenly turned the TV on, which I had to unplug at the mains, after trying the remote and on/off button without success.

    Taking everything into account, this hotel could be described as being mediocre if you were optimistic.

    Never again!

    The good, the bad, and the ugly


    This hotel has a mix of good and bad points, but I think the bad just outweigh the good and my preference has been to stay at the Crowne Plaza across the lake.

    The good

    The rooms are a good size and reasonably comfortable with all the usual facilities. The gym and pool are both good - I liked the colourful lights in the sauna. The breakfast is varied and the American diner offers a relaxed, if still over-priced alternative to the main restaurant.

    The bad

    I think the main problem with this hotel is its size. It's called the "metropole" as if their almost proud of the fact that you are customer 79823798 (or whatever). At times it feels like a cattle market with a sense of impersonal service.

    The ugly

    The decor is beginning to look a bit dated, the general beigeness of the place probably doesn't show the dirt, but instead makes it look dirtier than it probably is.

    Outdated rooms, unhelpful staff


    I stayed at this hotel three times over a two week period in September/October 2004 and was extremely dissapointed. The first problem you have is the confusing car park which is divided up into lots of small areas and seemed to be constantly below capacity. At times people were being turned away from the car park and told to find somewhere else in the NEC to park and then walk back. I had a big car full of stuff to carry into the hotel and was not happy that the car park was full on non-guests attending events such as the Smirnoff party mentioned in another review (I was also staying at the time of this party which went on all night and filled the corridors of the hotels with drunk party goers). The next dissapointment was my room, hardly big enough to get a bed in, a tiny bathroom with a discoloured bath smelling of mould. I'd been working till nearly midnight setting up an event at the NEC and hadn't eaten. I got comfortable on my bed and picked up the phone to call room service. The phone didn't work, on further investigation I found the phone socket was smashed to pieces. I therefore had to go down to reception at the opposite end of the hotel to order which defeated the point somewhat. I ended up staying in several rooms over my three stays and just about anything that could go wrong did. I'd avoid this place in the future and our company will not be using them again when staying at the NEC.

    Dont stay here if you can help it!!!!


    The hotel is in the NEC complex so from the first instance it is difficult to find, then theres the car park to negotiate to try and find a parking bay. The foyer fills you with some enthusiam but your face will fade to grey when you see the rooms. Small, dingy and I cant speak of the bathrooms, mould and strange stains profilerated mine. The staff were unforgiving and expalined they couldnt change rooms as they were fully booked. Thats because is clientele are NEC delegates ( and believe me this must without a doubt be Hiltons cash cow). Not even a Hilton Honors card make any difference.

    Stay away !!!!

    Never stay here the night before an early morning flight


    We were looking forward to a stay in a nice hotel before our flight out to Gran Canaria. Never again

    When we booked in there was a Smirnoff Ice party

    which went on all night - it was still going on a 5am in the morning when we checked out to go to the airport. The smell of stale and fresh alcohol and cigarettes was so bAd we couldn't wait inside the hotel for the bus - we stood outside. The party people we so drunk they were wandering all around the hotel- a super sight for our 9 year old daughter to see.

    It was an absolute waste of money and we will never stay there again or reccomend anyone else to

    I really do like this Hotel


    I've always liked this hotel, since attending a friends wedding some years ago, and we decided to go back for a couple of nights.

    The entrance is imposing, with the chandeliers and marble lobby, and the concierge helped with bags. We were given an upgrade to a suite- diamond hhonors card- and it was on the fifth floor and was superb! Didn't get fresh flowers, and no clubroom, but the hotel "magically" appeared some cakes in our room each day, which was really nice.

    The restauarnt staff for the evening meal were really great- they helped our 2 year old son whilst we ate. Breakfast was extensive both mornings, but a bit slow on the second due to a large wedding party.

    The leisure centre and pool is fantastic.

    I will definately book again!



    As a regular traveller in the UK and Europe, I have to say that my heart sinks when I see that I have been booked into this hotel.

    It is HUGE (800 plus rooms) and consequently, very impersonal and noisy. The hotel is situated in the NEC complex and clearly this is where its clientele come from...the many conferences and trade shows that are held here. Consequently, the hotel prices are high...particularly for food and drink...10 plus for a sandwich...come on!

    The rooms are dismal...the vast majority are twin bedded with single beds. The bathrooms have not been refurbished in I would guess, twenty years. The air conditionng never works and you cannot open your window unless you like being eaten alive by mozzies from the lake (a card warns you).

    The hotel has HUGE conference rooms with the ability to house 1000 plus delegates in one room alone. It is not unusual to have several wedding parties going on at the weekends with rowdy loutish behaviour in the corridors and outside. Definitely a place to remember to pack your earplugs.

    Whilst a shuttle bus is provided to the airport, it only runs twice hourly and carries about five passengers at any one time. Travel time from airport or railway station can be an hour if something like the motorshow is on...five minutes if not.

    The only thing that I can honestly say is really good is the swimming pool. Much larger and nicer than the average hotel pool. If you are unfortunate enough to have to stay here, make sure you pack your swimming costume. It hardly compensates though.

    Nice hotel, shame about the service


    End of February 2004, my second trip to the Birmingham Metropole. I'd stayed about a year ago, as part of a major conference, and it had been lovely. I looked forward to returning on a special leisure weekend, an opportunity to reunite friends and have some quality pandering in a good hotel. The rooms were fine, leisure facilities excellent. But the service - this hotel has serious problems in the restaurant and bar.

    Perhaps its temporary and recent - I hadn't noticed it last year. This time the staff made the experience hilariously miserable. The restaurant (carvery, self-service with some waiters) could not get anything right. The first night, the wine we ordered arrived eventually. Otherwise we might have had time for another order. Then the bills got muddled. I thought the waiter might have been a trainee, but the manager who was with him should have handled it better. The chaos continued with each day. The bar lost a great deal of revenue (money!!!) as it took one and a half hours for the drinks order to arrive. We complained at the desk. Next time, I'll be using a different hotel because this one is too embarrassing to recommend.

    Now part of the HILTON group.


    I stayed her overnight, as part of a conference deal. The rooms are nice and recently decorated. It has a leisure complex, which is great.

    Food is excellent.. There is a free transfer service from the airport to the hotel. However, it is a bit pricey for drinks etc.. This is owing to its location, next to the airport and, the NEC...

    TripAdvisor Reviews Hilton Birmingham Metropole Hotel

    3.50 of 5 stars Very Good

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