Hilton Aberdeen Treetops Hotel
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Historical Traveler Reviews Hilton Aberdeen Treetops Hotel
Not the best hotel in the world!
We stayed at the Hilton Treetops for two nights. We had booked a special deal of a double deluxe room through expedia with dinner (for the first night) included in the price. However, when we arrived, the room was quite small and basic - certainly not a deluxe room. It was clean and fresh, whic was a bonus. We then went down to dinner for 7 o clock as had been arranged at check in with another couple. However, reception had telephoned the other couple to say there were no tables available at 7 so could they change the reservation to 7.30? Reception desk omitted to telephone our room to advise us of the change. When we finally sat down to dinner, we had to wait a full 40 minutes before any waiting staff came near us. The food was OK but not exceptional, but the service was atrocious. We also ordered drinks, which we had to remind them of, then when they finally arrived, they forgot to bring our water!
We did not make it down for breakfast but by all accounts the poor service record carried on into the morning as there was no juice, no cutlery and no glasses!
In addition, the bar prices were astronomical.
Another gripe - we put a do not disturb sign on our door but were still wakened by a maid asking if she could come in and do the housekeeping. I asked her to come back later when we were out at a wedding. When we came back from the wedding, the bed was still unmade, the tea and coffee had not been replenished and the towels had not been changed.
All in all, a very poor experience at the Hilton Treetops and I certainly will not be staying there again.
I stayed there with my wife for three nights. Despite some of the reviews, I found the hotel nice, modern (recently re-furbished), and the staff were friendly and efficient. The only down-side was that the room was one of the smallest doubles which I have ever seen, but we didn't spend much time in it, so it wasn't a problem. Its not on a par with other Hilton's, but it is a nice hotel and very cheap (£26 B&B / person)
Good enough for a short break
I had a two night stay in this hotel on the 18th and 19th of September so in fact have just returned.
I found my room for a single, both spacious and perfectly clean with a plentiful supply of tea and coffee.The bathroom was somewhat dated and the shower could definately be improved as was more of a trickle than a flow.However both linen and complimentary products were without fault.
Breakfast was excellent, the choice and quality I found second to none.The staff were extremely helpful and courteous and I thoroughly enjoyed my stay.
This hotel needs some TLC
My husband and I visited this hotel recently whilst he was on business. We had a 2 night stay. We booked the superior room based on comments we read on this site before going and I'm glad we did. I have to say that our room was actually very spacious, clean and comfortable. I thought that the restaurant was dissapointing and not one were you need to dress very formally. We watched as a couple of people made their feeling clear about the standard in the restaurant but the staff were rude about them when out of earshot. They should have realised that 'we' could still hear what they were saying!!! Pool was ok but no beauty therapist on duty unless she has appointments in her diary - odd!!! Overall we would not got back.
Very, very poor.
What a disaster. Myself and 3 colleagues stayed at the Treetops for 3 nights on a business trip in July 2004. For the 4 rooms we were allocated, one was a tiny room with a single bed, one was a child's room with 2 bunk beds and a single bed, one was a standard twin and the fourth one was already occupied by another guest.
We managed to change the room that was already occupied, after we had been given the key and entered the room, luckily the present occupier was out at the time, and we got that room upgraded to a premier room.
All of the standard rooms were poor, the bathrooms were showing their age and the showers were no more powerful than standing under a leaky bucket. The single room was tiny and cramped, with just enough room for the bed and the furniture, and to get to it I needed to walk through a cramped corridor, past a pile of broken chairs and up 2 flights of stairs, a lift is signposted after walking up the first flight, but there is no sign of it on the ground floor. The room with the bunk-beds had an adjoining door with another room, which offered no soundproofing at all. The standard twin room did not have a wardrobe, just a pole sticking out of the wall to hang your clothes on, and the phone didn't work properly, so the occupier had to walk down to reception to order room service. There was also a great deal of noise from drilling and hammering going on near this room.
After complaining bitterly to the manager, we were offered complementary hospitality in the bar and restaurant for a night. Perhaps we were foolish, but we accepted and experienced the worst meal we had on the trip. The night didn't start well when we didn't have a reservation, despite being told by the manager that he would make the reservation himself. This wasn't a problem, as there were only 3 other tables occupied from a total of about 40, perhaps their quality is already well known in these parts. The menu is £25 for 3 courses and coffee. The starters were passable, we had a Two Salmon Kedgeree (which only had one type of salmon) and Chicken and Pistachio Terrine with suspicious tasting tomatoes.
Our Main Courses were Pheasant (which tasted like old, tough, dry turkey), Sausages (which were left half-eaten) and a Filo Pastry Parcel surrounded with what looked and tasted like tinned chopped tomatoes. The Pheasant and Sausages both incurred supplements on top of the standard cost of the meal. We ordered Coffee, and one decaf, after dessert and were given the Coffee in a cafetiere (which didn't seem to work) and a jug of hot water along with a sachet of soluble Decaf coffee.
They use a key-card system for entrance into the rooms, but the cards seem to stop working periodically, 3 of the 4 keys we had needed to be reactivated at some point during the stay as they no longer gave us access to the room.
We checked-out the next day and they managed to get all of the bills wrong. They tried to charge us for the drinks from the previous nights 'Complementary' meal, they charged a room service charge to the room where the occupier needed to walk down to reception to get the room service and they also had a room service charge on the bill of the other room where no room service had been ordered at all. They removed some of the errors straight away, but couldn't remove some others until another member of staff came in, so remember to check your bill when you leave. There was another guy checking out at the same time and they managed to charge room service to his room incorrectly too.
If this was a cheap guesthouse, then some of the problems would have been forgivable, but this is a Hilton charging us £80 per person per night. We are returning to Aberdeen for further weeks, but won't be going near this place again.
Hilton Hotels used to be synonymous with luxury, but if this is indicative of the direction in which they are heading, then that reputation will be lost forever.
Very disappointed with this hotel. Being a regular guest at the Glasgow Hilton I was expecting something along the same lines - wrong!
The staff were very friendly and helpful. The food was excellent. The hotel itself was not very well laid out with regard to accessability. I am a registered disabled person and was allocated a room on the second floor at the opposite end of the building to the lift. To get to the room entailed climbing numerous stairs and negotiating several passages and corridors.
I will not be staying at this hotel again.
Outdated, poor service, some good features
Not Hilton quality, the worst Hilton I've ever stayed in. There are a few nice rooms but most of them are outdated and very small. The service is slow and not helpful. My colleagues and I have had numerous problems with reservations. The gym is very nice and the restaurant is average. Overall the hotel might be 3 stars but barely.
Basic and run down
The hotel is not of the same standard, or anywhere near, as Hiltons Worldwide. It is more like a 3 star Ramada hotel, the room was small and needed upgrading, especially the bathroom. The bar is ok, avoid the restaurant, it is more like a cafe, overpriced, and my meal was disgusting. Instead treat yourself and get a cab to Simpsons or The Olive Tree on Queens Road. The liesure centre is good and has a pool. There is plenty of parking. Please note the hotel is not within walking distance of town you have to get a cab or bus.
This is an Hotel I have known about for 27years but never stayed in until this September. My Aberdonian in-laws have always considered this to be THE hotel to stay in. Therefore I was very disappointed to find that,although clean, the double room we were staying in was so small that there was only room for a bedside table on one side of the bed as the other side was only about nine inches from the wall. The walls appeared to be very thin, we were woken at 7.00 on the first morning by the conversaion of the occupants of the adjoining room! The bathroom was also rather dated and the shower so pathetic that I was forced to use the drinking glass to rinse the shampoo out of my hair. The desk staff were all very helpful, however the attitude of the bar manager was less than helpful. My adult daughter went to use a gaming quiz machine in the bar, but it 'crashed' as the game commenced, on reporting this to the bar manager, he was concerned to switch it off, but would not refund the £1 as 'the hotel did not own the machines'.
Surely a company as renowned as Hilton should have a policy of refunding money in this situation and then recovering it later from the machine lessor. Overall I was very disappointed with the standard of this hotel, better quality can be found at any of the Travel Lodges I have stayed in around the country at a much lower room rate.
My friend and I visted the hotel for my 30th Birthday. We enjoyed the pool and sauna. Staff at the front desk were very polite and friendly, however with the exception of one waiter and the man in the spa area the other staff member's were not as friendly. Locals were very nice.
TripAdvisor Reviews Hilton Aberdeen Treetops Hotel
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