How has this hotel rated in the past?
- Free High-Speed Internet
- Room service
- Wheelchair accessibility
Photos of Hesperia Bilbao
TravelPod Member ReviewsHesperia Bilbao
Bilbao la province à côté de Cantabria.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hesperia Bilbao
Dies ist ein sehr gutes Hotel. Es entspricht auf jeden Fall dem Standard eines 4 Sterne Hotels und ist dafür auch noch sehr gut. Das Zimmer war selbst für spanische Verhältnisse recht klein, hat aber auch keinen wirklich großen Unterschied gemacht. Sehr guter Preis, wenn Sie ehr bezahlen bekommen Sie wahrscheinlich auch ein größeres Zimmer, meiner Meinung nach ist es das aber nicht wert, es sei denn, Sie bekommen ein gutes Angebot oder brauchen einfach mehr Platz. Die Zimmer sind sehr sauber, gut aufgeteilt und noch recht neu. Es gibt wahrscheinlich bessere Hotels in Bilbao, wenn Sie aber ein gutes Angebot bekommen, ist es das wert. Ich würde auch wieder hier wohnen.
Das Hotel Hesperia war wunderbar. Modern und stylisch, sauber und komfortabel. Die Angestelltenwaren freundlich und zuvorkommend und das Frühstücksbuffet bot eine erstklassige Auswahl. Die Lage war gut, direkt am Fluss und in Gehbarer Entfernung zu allen Sehenswürdigkeiten.
Can't go wrong with the Hesperia Bilbao
Great location (across the river from Guggenheim). Very 'hip', clean and modern hotel with a very friendly staff that spoke English.
Excellent, given the right room
As others have said, the staff is unfailingly gracious, the hotel is spotless and beautiful to look at. I was there for a meeting, and the staff support for our 100-attendee meeting was flawless. The breakfast is typical of a good European hotel, which is to say that it's very nice indeed.
On the debate regarding the sleeping rooms, I had one of the "deluxe" rooms with the colored glass windows in the front of the building, with an excellent view of the river. I thought the room was excellent in every respect---comfortable, quiet, functional, and beautiful to look at. Though I didn't see my colleague's room, she said that is was somewhat disappointing. So, though I wasn't paying the bill and don't know the price difference, if you have the opportunity you should opt for a better room, she definitely thought it would be worth it.
As for the wireless connection comments: I didn't try it myself, but others at the meeting reports persistent problems with it, and were not able to use it most of the time. But I don't hold that in enough regard to knock any points of the rating, the hotel is outstanding.
Excellent on all counts
Great location next to the river with a view from the plate-glassed cafe downstairs of the Guggenheim downriver on one side and the Santiago Calatrava pedestrian bridge practically next to the hotel on the other side. After parking the car in the typically tight European parking garage (get there early to get an easy spot), you can walk to the Guggenheim along the river, take a tram across the river, walk to the main shopping thoroughfare, in other words forget the car in a city that's murder to find a park in. The staff are super friendly, the hotel spotless, the rooms not only comfortable but original in many design details (the hotel has clearly tried to pick up on the stimulus the Guggenheim has given to the city's image as a city of art and design). The free wireless in one's room is absolutely brilliant, perhaps making up for the sparse selection of TV channels. I would definitely stay here again next time I'm in Bilbao.
It´s a good place.
For it´s category, it meets a 4 star standard. For its range it´s good. The room I stayed in was kind of small, even for spanish standards, but not a huge difference either. Got a good price on it, if you pay more you´ll probably get a bigger room, but I don´t think its worth it unless you get a good deal or would rather have extra space.
Room was really clean, well organized, and new.
While there are probably better hotels in Bilbao, if you choose this place, and get a good rate, you´ll be fine.
I´d stay here again.
Excellent hotel, great location, friendly staff
What's not to like about this hotel?
The location is fantastic: right on the river, on a relatively quiet street, about a ten-minute stroll along the waterfront to the Old Town and almost opposite the Guggenheim. The tram stops on the other side of the river, accessible using the footbridge that is outside the main entrance.
The hotel's rates offer great value for money and are cheaper than many of the other 4-star hotels in Bilbao.
I found all of the staff were extremely friendly and helpful.
The hotel is brand new and the rooms are very comfortable and tastefully decorated, in a very modern style. As a long-term guest, I found the room very quiet and clean. I always had a good night's sleep.
The restaurant is very good, with innovative examples of Basque cuisine. The breakfast buffet served in the restaurant is of an extremely high standard, with lots of choice.
There is plenty of easily-accessible parking located on two levels beneath the hotel. Using the Artxanda Tunnel, the airport is an easy 15 minute drive away.
I used the free! WiFi quite a bit and had no problems with it.
I would recommend Hesperia Bilbao to anyone and I will definitely stay here again on my next visit to Bilbao.
New Hotel Great Visit
This new hotel (opened Sept.05) is not only modern with big rooms and big bathroom with lots of glass, it has a great bed. After a month in Europe moving from country to country and hotel to hotel, my wife and I agree that this hotel has a great bed. Service staff is very pleasant and helpful and we got along so well that they treated us to a day at the Guggenheim which was a short walk over the bridge and down the river. We could see it from our window (which opened to our delight) The restaurant in the hotel is very very good, although one never wants for a good meal in the Basque country. We always, I mean always consult TripAdvisor before we book and we read the two reviews on this new hotel and decided to disregard the one about the difficulties with the WiFi and take advantage of the great rate. When we arrived we were so pleased that we took advantage of the cheap 15 euro upgrade to a huge room. The WiFi is still a bit slow but I've spent 3 days on my computer communicating with home and the office. It is a sleeper rated at 43 or 47 on TripAdvisor. Our Advice: GO FOR IT!
Sadly, and for the first time after more than twenty years traveling in Spain, I feel badly let down by customer service in a hotel.
Hesperia's USP is that it has free WiFi. Despite the efforts of the staff they were unable to get it running. I lost over 4 hours and was unable to complete the work I had to do. I got an impression that there was a lack of experience/training, a management fault obviously.
What really shocked me was the response(?)to my mail of complaint. After more than a week later I received from a Mr Jesus Arnedo an offer of an upgrade 'if available' for my next(Why would I?)visit. To my second mail there was no answer. Just not acceptable in Spain, where there are many hotels with much better service.
Hotel Hesperia was wonderful. Modern and stylish, clean and comfortable. Staff were friendly and accomodating and the breakfast buffet had an excellent variety. The location was good, by the river and within walking distance of most tourist sights.
TripAdvisor Reviews Hesperia Bilbao
Travel Blogs from Bilbao
Bonjour! Je suis très contente et satisfait que j'ai pu tant voyager un peu partout en Espagne. J'ai eu la chance de visiter le sud, où que tu retrouves tous les fêtes et gens typique. J'ai pu visiter l'est de l'Espagne , où qu'il y avait Barcelone et Salou, des endroits connus partout dans le monde. Aussi, des petites villes au …
The Guggenheim Museum is amazing. The architecture reminded us of the Sydney Opera House. We saw an exhibition on Yoko Ono and gained a greater appreciation of her work and her rare talent. We walked through the city to the old town and wandered around the medieval streets. The library was magnificent building with fabulous stained glass windows.We …
... to come every fifteen minutes.
Although naturally, as soon as I arrived, none came for 45 minutes, leaving us standing in the freezing rain, and causing a few Dutch people to completely lose their mind. (An interesting spectacle, if I'm honest).
And when Spiros the angry driver finally rocks up (with three EasyBuses right behind him) he tried to stop those of us with earlier bookings from getting on the bus. My GOD, but he was nearly mobbed. He then tries ...
... a few old haunts! Pinchos all look great and we try one in most of bars rather than eat dinner. As we arrive back to the hotel a band is playing in the street with people dancing and the festival hasn't started yet! A nightcap in the bar opposite is perfect end to the ...
... About 1.15pm we were driven towards Bilbao and the countryside changed dramatically the closer we came to it. This is Basque Country and they are in charge here.
This area has a history of the people defending what is there’s and they even have a “Terrorist Group” set up, which has caused Spanish authorities years of pain. Over 600 persons were killed until a truce was instituted and things are now quiet. The terrorist group ...