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Historical Traveler Reviews Hotel Hermitage Monte-Carlo
Stayed at the Hermitage in July 2004 with my boyfriend, we were completely bowled over by the stunning reception areas. Some reviews on this site complain about the service; we had no problems at all, but I would say that the style of service is more reserved and European than the full on American cheerfulness which some travellers might be used to. We did notice several other guests repeating requests angrily in English when the French staff didn't understand them the first time - and that the staff didn't hide all of their irritation at this. However we kept trying our dreadful, ancient school French which the staff responded very well to, greeting us in French at breakfast, helping us out with words and applauding my boyfriend when he finally pronounced our room number correctly! I got the impression they appreciated the effort and would recommend this tactic. After all, how many hotel staff in the UK or US (or come to it, how many university graduates) can speak even one foreign language? Our room was beautiful, overlooking the garden rather than the marina but was enormous, with hung silk on the walls, huge comfortable bed, perfect air conditioning, and fluffy robes and slippers. The breakfast buffet each day was also very impressive, including cold meats and cheese, croissants & brioche, smoked salmon, and eggs, fresh fruit pancakes and waffles were freshly made in front of you. In fact we saved some cash (and let's face it, the Hermitage isn't cheap) by loading up at breakfast and skipping lunch. After dark, don't miss sitting out on the terrace with some champagne, looking out over the marina with the lights of the castle above you. Perfect.
The receptioist Laura overcharged us, and then insulted my wife when we were checking out of the hotel.
We have written to the Hotel Director twice to inform him, but have received no reply.
Not worth the money!!!
After reading the previous reviews here on TripAdvisor, I was really excited about my upcoming 7 night stay at the Hermitage. Boy was I wrong! First, they required a ton of personal information just to check into the hotel. Apparently they forward that information to European intelligence agencies.
The staff was rather aloof bordering on rude. It's true, they don't like Americans. The first night I requested my room to be cleaned as we left for dinner. Two hours later it still was not cleaned. After speaking with the person organizing our group and reminding the Hermitage that our group was spending close to a million dollars at their facility, the service did greatly improve the rest of the week.
The rooms were typical of a New York City hotel room - small, but adequate. The best deal in the place is that for 25 euros, you can get unlimited highspeed internet and unlimited movies for a 24hr period.
The food however was terrible at least to American standards. The eggs that they serve was runny and bland. The worst rip off was room service. I paid 17 euros ($22 usd) for an "American" sandwich which consisted of two pieces of toast with ONE (not exaggerating) paper thin slice of meat. Also paid 19 euros ($24USD) for a very small bowl of spaghetti and a very small portion of meat sauce.
The sad part is that the supposedly "nicest" hotel in Monte-Carlo does not stack up to an average hotel room here on the Las Vegas strip. Whatever your political affiliations may be or whatever you may feel is wrong with this country, it is still by far the best place to be in the world!!
Staff not so nice
Horrible hotel, Horrible staff, we wished we had stayed elswhere.
Luxury and Fine Service!
Stayed just 1 night in Oct., 2004 prior to boarding a cruise ship. The hotel is gorgeous and the location is perfect. Best of all, though, was the service. Everyone was pleasant and helpful. The person who checked us in walked with us to our room to make sure everything was in order. The award for service goes to a young bellman who helped us turn in our rental car. We were scheduled to return the car in Nice but he arranged to turn it in for us in Monte Carlo, even filling the gas tank! I would definitely recommend this hotel to anyone!
Poor Service from receptionist and room service
we would not recomend this hotel, we found some members of staff who seemed intent on spoiling our break.
unhelpful, obstrutive, and our breakfast that we ordered did not turn up, no oppology.
readers: try some where that cares
Best Break Ever at Hermitage
I took the wife for a suprise birthday treat, it was brilliant. The staff were friendly & helpful, the view over the harbour was worth the extra money & they even sent champagne & a birthday cake on the day, free of charge !.
Will go again when we have saved up.
Stayed at the Hermitage 2 weeks ago. Wonderful location overlooking the harbour. A grand hotel beautifully decorated. Rooms were large with luxurious facilities. Loved the Bulgari toiletries, plus the lovely big towelling robe and matching slippers. Great way to unwind. The staff were polite, helpful and unobtrusive.
Would love to return one day with someone special.
Pampering, Beautiful, Relaxing!
We spent a weekend at Hotel Hermitage and it was hands down, the most relaxing time we've ever had at a hotel. The rooms are beautiful, staff is above & beyond helpful. Be sure to ask for a Harbor View room. Spend a day at Les Therms Marins (included in your hotel) - the Turkish spas are perfect! Part of the hotel was under construction (Feb 2004), just ask for a room away from it. You will not regret booking a hotel here!!
Attention they are under construction!
Just want everyone to be aware before booking a room here that it's currently under construction. They're adding on a piece. The work is only Monday through Friday. Ask about it before booking. I imagine they'll be finished before Summer 2004.
TripAdvisor Reviews Hotel Hermitage Monte-Carlo
Travel Blogs from Monte-Carlo
We awake as we anchor off Monte Carlo and it is a beautiful view from our balcony as dawn breaks. After breakfast we tender across . At the dockside is a mini version of HOHO bus which drives all over town but we opt for the healthy option and find the stairs just to the left of the dock and head for elevators to the Old Town. It is ...
... Italian and French Rivieras. We saw the wreck of the Costa Concordia it has completed its final voyage to the port where it will be broken up for scrap metal, two-and-a-half years after the cruise liner ran aground and sank, killing 32 people. Our drive continued to descend to the shores of the Côte d'Azur for our overnight at the Quality Mediterranee in Menton, France. From our hotel we took a beautiful drive along the French Riviera which lead to the Principality of Monaco where ...
... the railway station, has been pedestrianized with a light rail going down the middle, which is just terrific.
Nice has historically been an area where wealthy people have had apartments to spend the summers and latterly, the winters, and appears to have a younger demographic than Frejus, which seemed like a retirement place.
We have enjoyed visiting galleries here and caught a jazz concert last night at the conservatorium. ...
... in Nice were very kind and helpful. Almost everyone I asked "Parle vous anglais?" knew enough English to help me out. The atmosphere in the town was a balance between a rushed feeling and a slower pace. Down near the beach and in Old Town it seemed relaxed, but on the bigger streets and near the train station people and traffic were pushing forward to get there as fast as possible.
Next stop - Milano, Italia! Ciao ...
... the trains welll weren't that big and were really old... (Bee - thanks for introducing us to Paul - have found it a few times and still really enjoy the baguettes and the rest :)) . and it took about 12 hours in total.. so over it when i arrived and thought a cab to the hotel was well deserved even though not far away and yes it cost a fortune .. $20 euros for less than 3 kms .. with baggage.. so think we'll be walking to the train station in the morning ...