Hotel Heritage - Relais & Chateaux
How has this hotel rated in the past?
- Continental Breakfast
- Shuttle bus service
- Room service
- Free High-Speed Internet
Historical Traveler Reviews Hotel Heritage - Relais & Chateaux Brugge
Positive with some negatives
We loved the location, the bed, the amenities, the service.
We also loved the new computers which they have in each room with wireless internet service. For this, when we arrived they charged us a Euro for two hours. We used four hours in our four days there, and, on the last night, we learned via a card on our keyboard, that they had quadrupled the rate. I thought the Euro for two hours was extremely reasonable, but to quadruple the rate the last night of a stay seems crazy. Grandfather in your current guests!
Breakfast was good, but hardly worth 15 Euros per person. A fully cooked breakfast was readily available at nearby restaurants for half of that price.
I was also perturbed by the last line on our bill--a line for a tip on your hotel bill! I am a great believer in tipping maids well, and do so every day. But to add a line for tips to the entire bill (our bill was 770 Euros--even a 10% tip would have been $100!) seems almost insulting. If they wish you to tip their excellent reception staff, perhaps a card in the room would be a way to do it--but how often do you tip the reception staff?
The room was the smallest of the four we stayed in on this trip.
Furthermore, the extra line for a tip is not printed on the bill but is mentioned on the credit card sales slip. Almost all credit card sales slips quote a line for a tip. Tipping staff is not an obligation but is only to show your appreciation of their service.
Is a buffet breakfast at 15 euros to expensive ? It depends on how much or little you eat and is very subjective.
Nice boutique hotel
The Hotel Heritage is a very nice boutique hotel just a few steps from the Market Square. The staff is friendly and helpful, the room very clean, nicely decorated, and had all the modern amenities. Our superior room was a decent size for a european hotel. The rate was quite reasonable as well. I would definitely recommend this hotel.
Friendly Four Star just near the Markt
Just a well hit eight iron away from The Markt square in the centre of Brugge (Bruges) you will find The Hotel Heritage. The Hotel Heritage is one of the frendliest places we have ever stayed. The rooms are petite and nicely decorated. You could not ask for a better location in Brugge, with many restaurants, bars and shops nearby. My wife and I stayed at The Hotel Heritage for two nights over the UK long weekend and thought it was great. The hand written weather report under our door each morning was a really nice touch. The bus stop for the short ride to the Brugge railway station is only 50 metres away at the end of the road.
Great place to stay!
We stayed for 5 days in hotel Heritage. We liked the place, service, helpfulness of the staff, nothing was ever a problem for them. The breakfast
was great in a very nice dinning room. Perfect location to explore Bruges
which is one of the most charming cities in Europe. We will go and stay there again without any hesitation. We loved it!
A Charming Place to Stay
We stayed in the Heritage Hotel, and would certainly recommend it.
The staff were incredibly friendly. They gave us a particularly warm welcome, introducing us to the city and answering all our questions; nothing was too much trouble.
Our room was small, but extremely comfortable. We booked a superior double room, which meant lovely fluffy bath robes, a luxurious bed, and a slightly meagre fruit basket. We enjoyed sitting on the roof terrace to get an overview of the city. The terrace is really only big enough for two, but we were lucky enough to have it to ourselves.
The breakfast, served in an elegant dining room, was abundant and delicious - plenty of food for all tastes. My boyfriend fuelled up with the 'full English', while I enjoyed yoghurt, cheese and even smoked salmon. An excellent start to the day.
The location is perfect - just off the main square, and round the corner from the bus stop, which takes you all the way to the station, and to most of the more distant parts of the town.
We would definitely stay again.
We agonized over where to stay in Brugge for several days and ultimately chose the Hotel Heritage. We were not disappointed. The hotel sits on the perfect location -- close to the square and great shopping. The staff was courteous and friendly, and were especially helpful with dinner recommendations. We got the midweek special and had a great, spacious room. Breakfast was not to be missed! I used the workout facility as well. Brugge is a great city to visit, and the Hotel Heritage is definitely someplace we would return to stay in the future.
Simply the best ++++++++
We would go back again, again and again
What a lovely hotel. Could not be in a better location, close to market square where you can take a horse drawn carriage around brugges, this is a must and would advise doing it first as they tell you about all the places and brief history. Then you can go back to those you want to visit. First impression of hotel is sumptuous, clean, warm and very friendly. Great welcome with lots of info about brugges. We stayed in double superior on 3rd floor front with great view. Rooms was elegantly decorated and daily replensihed fresh fruit and all the extras you could want. Although room was small with a king size bed (oh soooo comfy) it was big enough. Excellent breakfast with every choice. Overall it is just a lovely hotel and the small things they do, like drop you a note each day saying good morning and giving you the weather forecast (umbrellas in reception, just in case) make it an excellent hotel.
Utterly delightful! Our room (superior) was petite in scale but suptuously decorated, had a very comfortable king-sized bed. The feeling was of utter luxury.
The location of the hotel is ideal, just a block from the main marketplace and a short walk from everything. The real highlight, however, was the warmth and attentiveness of the staff which really made our stay special.
Worthy of 5 stars
Went to Europe on my honeymoon for 1 month and stayed at four and five star hotels. This is considered a four star but was by far the best hotel we stayed in all of Europe. The Staff could not have been more friendly and helpfull. I was a royal pain asking multiple questions and they went out of their way to help me. I did not inform them that we were on our honeymoon but they overheard us talking to another guest at the front desk. The receptionist said congratulations and later that night to our surprise there was a bottle of champagne in our room compliments of the hotel. Even before this happened they beat out many of the 5 star hotels we had stayed in this was just an added touch.
Truly a hotel not to be missed in a city not to be missed.
Loved Hotel Heritage (----------------------------)
We stayed at the Hotel Heritage in October 2003 in a Double Room - 2 beds - Superior. The Hotel Heritage was one of the hotels recommended in the Rick Steves travel book so we decided to give it a try. Our experience was fantastic. The room was elegant, spacious, and very clean. There was a small fruit basket and well stocked refrigerator in the room which was a welcome treat after a long day of exploring. The hotel staff was very friendly and helpful. The attendant at the desk gave us a city map and pointed out some of the best sites and activities. We also received coupons for a 15% discount on a canal cruise. There was a computer in the hotel lobby that had internet access so we were able to connect to our e-mail. The hotel breakfast buffet was superb. There were plenty of choices and the quality of the food was excellent. We asked for early checkout the night before our departure because we had reserved seats on the 6:30am train back to Paris. The early checkout was no problem. The staff also made sure the breakfast buffet was ready early so the two of us could have breakfast before heading off to the train station. Since we were traveling on a limited budget we planned on taking the bus or walking the few miles to the train station. However, the attendant at the hotel arranged for a taxi to pick us up at the hotel and take us to the train station. The taxi was inexpensive (3 euro) for the trip to the train station. Plus it was not your normal big city US taxi that is dingy or dirty. This was a very nice Mercedes that was very clean and comfortable. The next time we are in Brugge we definitely plan on staying at the Hotel Heritage!
TripAdvisor Reviews Hotel Heritage - Relais & Chateaux Brugge
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