Heritage Auckland

Had a one bedroom suite with an adjoining room. Accommodation very nice. Breakfast was included in our price and was good. Restaurant food good. Staff very friendly. Our only problem was that we didn't have any outside windows. Our windows overlooked a central atrium. Hotel was in a very convenient position.

Very large room with high ceilings. Close to downtown and great pool . Very pleasant hotel but would not recommend the restuarant .. food and setting iffy try Little Italy instead a short walk away ..

We landed in Auckland at 7:30 am and were checked into the Heritage by 9:30 am! They may not always be able to provide early check-in, but it was wonderful to get into our room and have a shower after traveling for 24 hours (if the room hadn't been available, they have a shower area with the pool that you can have access to until your room is ready). From the Heritage we easily walked to the waterfront and CBD, and even to Ponsonby (a bit of a hike, but a nice walk nonetheless). It was a great hotel from which to begin our one-month adventure in NZ.

This was a great hotel in a perfect central location -- no car needed except for the Auckland Museum which, had it not been raining, we might have attempted on foot. Very nice room with a pleasant view and very high ceilings. The place felt loft like and very much like a perfect, albeit small, city apartment. Comfortable bed and huge bathroom made the end to our New Zealand Adventure a delight. Even the restaurant was a nice treat with good food at very fair prices. If you get a chance however, an AMAZING restaurant is right around the corner called The Grove. We spent far too much money and drank far too much good wine there, thus the advantage of a central walkable hotel location. Would definitely stay here again.

We were pleased with our room but at check out there was a charge added to our account for use of the in room safe. Never anywhere in the world have we ever encountered a charge for using the in room safe. Be warned to check before booking in at the Heritage Auckland.

A pleasant hotel in the center of the city. With a beautiful and good restaurant at the inner court. Good rooms and good service.

I made all of our reservations via e-mail directly and then worked out all the details in the same manner with the Chief Concierge, e.g., room, tours, airport shuttles. Our room was beautiful, with a separate kitchen living, and dining area, and a walled-in bedroom. The view from our balcony was breathtaking, being that we could clearly see the harbor, Unfortunately, upon arrival at the airport we were supposed to be met by a driver holding a sign with our names on it and then escorted to a Mercedes Benz taxi. Needless to say, the taxi never showed. After many frustrating minutes spent trying to resolve this fiasco, we took an airport van whose driver was nice and personable. Upon arrival at the hotel we were met by the Chief Concierge who apologized profusely for the mishap and agreed to pay our shuttle fare. We recommended that for our return shuttle that he use the van driver who presented his business card to the Chief Concierge. Fiasco number two happened when unbeknownst to anyone he sent a substitute female driver, with minimal mastery of the English language to return us to the airport on our departure so he could take a more lucritive fare, which caused us to miss our flight. We called the Chief Concierge from the airport to alert him of this and he said he had spoken to the van male driver's boss and that he would be reprimanded accordingly. I was assured by the Chief Concierge that by the time my wife and I arrived home we would have received an e-mail from him containing the full account and resolution of the snafu, which has not occured. We know that there may be the occasional bumps in the road, and if you can accept this fact, I would highly recommend this hotel.

Enjoyed an excellent three-night stay at the Heritage. It's a beautiful, modern hotel built in an historic building. The rooms are very comfortable and well-equipped. The efficient and friendly staff is eager to please. The location is also very good, just a few blocks from the harbor and major shopping areas. I'd certainly go back and highly recommend it to anyone.

Spent four days at the Heritage Auckland and found it to be a great experience. We are a family of three and our room had a large glass sliding door that separated the beds for privacy and was very roomy. The breakfast is nice and all staff were wonderful. Very friendly and helpful with directions, tips, and recommendations. Plus, free laundry available to guests. My daughter loved the roof-top pool and hot tub.

We were booked into the Heritage through a travel agency. A plus was that even though we arrived from Los Angeles at 7:30 AM we were allowed to check into our rooms immediately. This may have been because everything was getting quiet for Christmas (I think everyone in Auckland leaves the city for the holidays), so this may not always be feasible. But it was great to be able to freshen up before going out to sightsee. As a family with 2 children, we were booked into a 2 bedroom suite which with 1 bathroom and a sitting area and kitchen. It was certainly spacious and clean. The staff was also quite helpful and friendly. We actually came back to Auckland a few days later on Christmas Day. We happened to mention that we might be interested in trying to have dinner at the hotel since most of the restaurants were closed. Without our even asking, the bell boy checked and called us to let us know that there were only a few reservations left and helped us to book it.