Hera Village Aparthotel
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just been to hera village hotel THIS IS NOT 4* !!!!!!!!!!!
On arrival at 20.15 afterhaving been given the key, we were then lead down lots of steps to our bungalow, during which it was noted that the steps were crazy paving type, with no hand rails and no lighting to speak of, which made the journey hazardous to say the least. Once inside the accomodation we were greeted with concrete slaps with mattresses on top not conventional bedsteads, and a caravan type pump flush loo. there was also no storage space of any kind apart from a small hole in the wall with a door on that was supposedly a wardrobe.
The restaurant, although it was late, had nothing apart from some soup that was supposed to be chicken, and a few salad leaves, and some unedible looking mashed potato and when this was commented on to the staff i was told "well your not in england now this is crete" !!
The following morning it was noticed that for over 150 guests there were 30 sunbeds in the complex, not bad 5 to 1 ratio, and at the arrival meeting nearly everyone who had arrived at the same time also had complaints of various sorts as well.
On the second day i paid £190 pounds extra and was moved to another hotel
The Best place ever (paradise)
I arrived on holiday at The Hera Village Hotel in April 2006 and found the hotel absolutely breath taking , the view is out of this world and the staff are extremely friendly and make you feel at home . I have read the reviews that are on the internet and i think that they are absolute bollocks the people do not know what they are talking about . The food is superb and they do a wonderful selection , the srevice is also excellent. The owners George and Manolis are very welcoming and tend to your every need. In fact all of the staff do . They have great entertainment also they cator for every age eg : BIngo for the oldies to musical chairs for the kids, they also do fantastic entertainment around the pool , while i was there every body thourelly enjoyed themselves and all said that they would return . So if you do visit the island of crete i strongly recomend The Hera Village Hotel .
Well looked after by friendly, courteous people
The week I stayed at Hera Village was the first week of the season. The previous three posts were all guests at the same time. It is true, the hotel did have a few teething problems, but a more accommodating and friendly group of hotel staff and owners you would be hard pushed to find. In fact the only time I ever saw anyone of them upset was when they were informed by a group of people on the last night - when nothing could be done to rectify the problem - that the drinks were not up to scratch. Having received nothing but care for our comfort during our stay, I could understand why the owners felt frustrated about not being given the chance to put any perceived shortcomings right. I would say that, given the behaviour of those guests in particular, it might well have been a little stronger than perhaps they thought. It certainly seemed to have altered their state; they were not that bad mannered most of the time.
I was surprised to see adverse comments about "the beach" in these reviews! Whilst I did not by my holiday from a brochure, I did check up on its location on this site before booking and I was under no illusions (being half way up a cliff 'n all) that there was going be what one might call a golden strip. There is a shoreline, certainly, but it's a bit of a steep walk to it and you may as well leave your bucket and spade at the top of the hill. Beaches are 4 clicks either side of the hotel, buses run every 20 mins on weekdays, slightly further apart at weekends and cost bugger all to get to either Agi Nik or Ellounda. In fact the most you will pay in a taxi called by the hotel is 7 Euro, per cab.
If you are looking for "chips with everything" meals, this probably isn't your bag. I actually heard people cheering about the fish fingers so I was quite surprised to see complaints about them on here. They bring local and authentic foods to the buffet, fresh fish and veggies and the like, and Ray would go a hundred miles out of his way to look after you in the restaurant.
They are lovely and hard working people and the hotel is beautiful, if you are not happy with any aspect of your stay please tell them, nicely, and they WILL do their utmost to try and make you happy. They can't put right what they don't know is wrong.
All in all I would recommend this place to any one who does not have trouble with steps (there are a lot of them.... It's on a cliff you know!). If you treat the people that run this hotel with respect they will return it 100 fold.
What Planert Were 2005 VIisitors On?
We read 2005 reviews and decided to book for April 2006. What a mistake. Whatever planet they were on was not Hera Village, Crete. The food was basic and cold. Everynight the sweet was jelly until we complained and they decided to put on ice cream as well. They needn't have bothered as it was served at lunch and allowed to defrost then put back into freezer and served again at night. The drinks were TOTALLY watered down and they would only serve from pool bar during the day and not open the upstairs bar. So if you wanted a drink in bar you had to go down to poolside then back up to bar.As for the accomodation - okay it was cretan style but the bathroom left a lot to be desired - our sink was cracked in two places, the toilet seat was broken and the shower head was filthy. In saying that at least we had hot water for the shower - a few did not and had to have cold showers. DEFINATELY NOT 4 STAR. When we complained to the Med Rep she said the food was fine - but we had fish fingers 2 days at lunch time. It was the first holiday that Iwe have been on and actually lost weight. There was no entertainment at all . The only good thing about this holiday was the company of the other holidaymakers as we all had to laugh at how bad things were. I informed the Rep that I would be putting a bad review on the Internet because they might have bookings this year but I would doubt very much if would have booked if someone had only told the truth. Saying that we were told it was new owners since last year so maybe thats the reason its soo bad. i would say sorry if you have booked but to others thingking of booking DO NOT GO.
Dont ever go here
My Husbund and i went here from 25th of April till 2nd of May. The beds were just a mattres on a bit concrete, the staff were freindly enoughbut apart from that the place is terrable, the food was the worst ever there was pasty every night with the same sauce just different shapes of pasty ok i think if you like the left overs from the day before, we eat out every day and night to do this you have to get a taxi as there is nothing in walking distantand it will cost you 14euro for the taxi. Not set on a hill its half way up a mountain i felt like Heidi all that was missing was my Goat.
For children there is absolutey nothing, THERE WAS NO ENTERTAINMENT, pool bar is a joke when it is open. oh they had a quiz last night from 10pm till 11pm it was a complete farse.
This was the first time they had done all inc as it is under new management 4 star i would fate at 1 and that is being kind. could write a lot more but there is a good film on in an hour.
PLEASE DONT WASTE YOUR CASH STAY ELSEWHERE PLENTY OTHER HOTELS.
Doesn't live up to expectations
We booked an all inclusive holiday in a studio with sea view at Hera Village from April 25 - May 2nd 2006. Our "double studio" was approx 10' x 11'. The bed was a brick rendered base with a 4'(double?) wide mattress dropped on top which felt cold and damp . This obviously took up most of the available floor space , apart from a stool & small table, there was absolutely no other furnishing. If you wanted somewhere to sit down you had to sit on top of the bed on the floor. On arrival there was no hairdryer, TV or connected A/C. It took 2 days and 3 attempts to get a hairdryer. We came back one day and found an unaccompanied workman in our room installing a wall bracket and TV, the same thing happened when the A/C was finally connected. Apart from a short hanging rail and a brick shelf, there was nowhere to unpack and we had to live out of the suitcase. The room was so small that the fridge was in front of the window and if we moved it to let some air in, it then blocked the doorway. The electrical system in this room was only operational by the room key which operated an "electric power saver". This meant that the fridge only worked when you were actually in the room, obviously when you went out with the key the fridge had no power. In our opinion this "studio" resembled a punishment cell and I consider it a total disgrace to the Greek Hotel star rating system to class this hotel as a four star A rated establishment.. The sea view from the balcony was largely obscured by water tanks and a large solar panel. Now we get to the "clean beach". (The definition of a beach is "an area of sand or pebbles on a shore"). The beach here is stone & concrete with sea access directly off the rocks. It is accessible down an extremely precipitous 6oo metre slope, more suited, in my opinion, to the orienteering skills of a mountain goat rather than human beings. On the "beach" were a couple of old car tyres with rusting metal poles cemented inside them, a wall, and an old shed. I would not take my children there.
I stayed at the Hera Village Hotel for a week, from the last week of September to the first week of October. The staff were very friendly, courteous and helpful, from the moment I arrived to when I left. The view overlooking the quaint town of Agios Nikolaos and the surrounding bay, whether from poolside or in the restaurant, day or night, is breath-taking. The food is excellent, the atmosphere relaxing and soothing. My goal on this holiday was to unwind, and I definately managed to do that here.
Should my future travel plans include Crete, I will definately be staying at the Hera Village Hotel.
- Nick, England
Home away from home
We visited 3 Islands and the city of Athens while we were in Greece for 2 weeks in Sept of 2005. Nothing could compare to our visit in Crete and our stay at the Hera Village. You do not stay in a hotel room, it is a replica of a Cretan home. You could not find a more beautifully laid out place to stay, with a staff that is more like family than people in the tourist service industry. George and his brother Manolis make you feel you are part of their family as do Irini, Alexandros and Spiros.
There are so many sitting areas around the hotel, with a beautiful lighted fountain depicting a creatan villlage complete with windmills. There is a bar and restaurant on premise with food that is absoloutely delicious!
George and Alexandros and Irini were wonderful in taking the time to advise sites in the area, directions, helpful hints and we learned so much of their cultural and history. When we visit Greece again, this will be the only place that we will return to.
Fantastic view, very good servise, very kind pepole
We spend 2 weeks at Hera Village Bungalows. We loved the place, the staff,
very clean rooms, very nice pepole.
Super view to the bay of Aghios Nikolaos. You can have your tea or your coffee outside in the terrace of your bungalow with direct view to the bay.
You can cut fresh lemons from the gardens for your Gin&Tonic.
We would visit Hera Village in September again.
Best staff Manolis Irini George Spiros
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