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How has this hotel rated in the past?
- Shuttle bus service
- Airport Transportation
- Wireless internet connection in public areas
- High-speed internet in room (surcharge)
- Indoor pool
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Historical Traveler Reviews Hyatt Morristown
A Positive Changing of the Guard
As a business person who stays at this facility at least twice per week, I have found the changeover from the old facility, the HQ Hotel, to the Hyatt Morristown, a most pleasant and accommodating experience.
This complete hotel renovation is only superceded by outstanding, friendly and professional personnel, who have one thing on their mind -- the well being of their guests.
From the top down, and choreographed by an outstanding and new General Manager with a highly competent administrative staff, to my terrific contact (HS) who makes my life quite easy booking me and my clients with no difficulty at all, as well as all at the front desk and hospitality departments, it is easy to see that my confort, schedule and convenience is priority one.
I highly recommend this facility for a most pleasant professional stay or for a few days enjoying the area. You will find that you may never want to leave the facility with all of its amenities, concern and friendliness.
Loved the Hyatt
I just wanted to say that I stayed at the Hyatt in Morristown while I was working with a local company. I heard that this hotel used to be independent and when Hyatt came in WOW!!!!what a change. I have never seen this hotel look so good. The staff and service wonderful. If I ever viist Morristown again they have my vote...
Seemed like a somewhat made over Holiday Inn
This hotel had to be an old Holiday Inn "type" of hotel. There was still a chain on the back of the door plus one of those tacky "gold" framed long mirrors on the wall. Even the tv sat on top of the dresser (can you really call it a dresser when it only has two drawers?). The walls were paper thin. The carpet appeared old and the elevators seemed a little shaky. $2 for a canned soda from the vending machine seemed like a rip off. $19 for parking. There was no bottled water in the room. I even brought a fan with me to drown out noise from other rooms and I could still hear others talking and doors slamming all night. I had to ask twice that they credit my Hyatt Goldpassport account. The lobby seemed nice, but was lacking furniture. I was attending a conference at this hotel and the training rooms seemed nice. The food from the catering department was exceptional. The bed was comfortable. So, there were a few pluses, but this hotel is definitly not up to Hyatt standards. I wouldn't stay here again unless I had to.
Unpleasant stay, nasty staff
We had a less than pleasant experience at this hotel. The health club and pool were not open and the room was not up to our standards of cleanliness. Even though the room was prepaid through Priceline we decided to leave early. When we notified the desk clerk we were told that they would charge us an additional night's room for leaving early!
I carefully explained that we were forfeiting a night's stay and we should not be penalized for that and he said the hotel's policy was firm on anyone leaving early. Rather than pay an additional night I agreed to stay until the date we had intended to check out, but the desk clerk said (even though we were still in the room) he had already applied the early departure penalty and we would be charged the penalty no matter what we did.
The manager was no help at first and only finally relented when I indicated that the room was filthy and one of our kids was sick.
It's now a Hyatt and it still looks tired
I just stayed in this hotel ..which is now a Hyatt.
The only renovation was to the lobby and meeting rooms.
Other than new beds in the room( which are great)...the rooms look tired and shabby. I could handle the worn couch and chair...but the bathroom ought to be renovated or steam cleaned.
Thinking that perhaps we had a room that hadn't been renovated, I asked the front desk.....and was told ..the only renovation to the rooms was the new beds.
Very nice reception area as you walk in to the hotel. My room was a good size but the bathroom, although clean and in ok shape, was showing it's age. The heater made a strange clicking noise throughout the night and I eventually shut it off. I mentioned this at checkout and they apologized and said they'd send an engineer up to look at it.
As you walk in to the hotel, there's a bar over to the right - it was quite busy and everyone was smoking so all I could smell was smoke as I walked into the lobby to check in since the bar is in an open, unwalled area.
The breakfast was buffet style and had a good selection including cereal, pastries, large bagels, smoked salmon and for hot foods - scrambled eggs, potatoes, sausages, bacon, and pancakes. The service was OK but nothing special - the waiters didn't seem too on the ball serving other tables.
Underground self parking was free and valet was $15
I would stay at this hotel again if in the Morristown area but I probably wouldn't go too far out of my way to stay here.
Great place to stay
Stayed in the Morristown Hyatt this past weekend. Customer service was excellent. From front dest personal to the Manager Paul who made it point to ask us how everything was a couple of times. Hyatt is new and rooms are very nice with the most comfortable beds. Also hotel is walking distance to train station. Very good choice and a nice place to stay.
Nice, comfortably stay
I stayed here Nov 4-5.. only a few days after they officially opened for business. The location is pretty decent - right off the town center and next to a movie theater with shops and restaurants right outside the door. The Morristown train station was about a half mile away or so.. not too bad. Parking is available free via underground garage - make sure to get your ticket validated by the front desk!
Check-in was relatively fine.. the front desk guy was a little new at checking people in .. luckily his supervisor had a clue. Hyatt renovated the interiors nicely - tan is supreme here with a nice waterfall by the open-air bar just past the lobby (which also means open smoking area - yuck). I was given a room on the 10th floor which seemed like a decent standard sized room. The elevators are the only visible reminder of what the hotel used to be like - a bit of a shock after all that modern tan design in the lobby. In fact, riding in them (slow!) was a bit depressing.
Room: King bed was a bit higher than usual - possibly because it was a pillowtop mattress sitting on a tall boxspring. Very comfortable bed with lots of pillows. Reasonable selection of cable TV channels. Bathroom was not cramped at all - Portico Spa amenities. Good water pressure in the shower. There was a chair w/ottoman and desk off to the side. Internet access is limited to wireless (managed by Wayport) and price wasn't displayed anywhere. Supposedly they offer wireless adaptors if you need to borrow one.
Facilities: I asked about the gym and they said it was adjacent to the hotel - to get in, I could walk outside and over to the gym or enter it through the building complex.
Overall I would stay here again - not bad for a renovated property.
It was OK. I still smell like chlorine
I went to the Headquarters Plaza hotel for a wedding in June. First off, the location of the hotel is weird in of itself. It is located in Morristown, a small town, and is located in the Headquarters Plaza, naturally.
The lobby was nice, but there were people smoking in it. The furniture was dated. The front desk staff was nice, and the parking was free and in a nice lot underneath the hotel. We were given a room on one of the top floors- the same floor as the "CEO Lounge."
Our room was very large- had a King size bed and a sofa. The rooms were a little dated, as is the hotel- I am assuming they will be updated when the hotel turns into the Hyatt this fall- that is what is plastered on their website. Anyway, there was a safe in the room, which malfunctioned twice while we were there, but security came up to help pretty quickly.
The pool and fitness room was located in a weird area, in a building next door next to a movie theater. The pool was absolutely never swam in since the 1970s. There was a film over the pool and it was about 100 degrees and smelled like chlorine. All of the pool accessories were in bad shape and could be replaced. The hot tub was also over chlroinated. Needless to say that I smelled like chlorine for hours after the pool.
I do have to say that the hotel did a great job on the wedding- the ballroom was nice and the food was decent. Great brunch.
Overall, a decent hotel. Weird area. Smell like chlorine and smoke.
Fabulous New Years Event
Myself,my wife,and another couple spent New Years at this hotel located in the heart of the city.T here was some glitches as far as reservation confirmation ,but the hotel more than amply made up for the trouble.The food was first class,the entertainment was fun and the service that we recieved there was equal to any place that we have been to world wide. I strongly recomend this establishment to any that are looking to be treated first class. We will be returning there with a larger group this next New Years.
TripAdvisor Reviews Hyatt Morristown
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