Hawthorne Hotel

Address: 18 Washington Square West, Salem, Massachusetts, 01970, United States | 3 star hotel
 
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Location

This 3 star hotel, located on 18 Washington Square West, Salem, is near Peabody Essex Museum, The Salem Night Tour, Remember Salem, and Fatima's Psychic Studio.
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Amenities

       

    Historical Traveler Reviews Hawthorne Hotel Salem

    Disappointed

    from

    The "comment card" box at the front desk was full when we dropped ours off -and I'm betting they were not all "compliments." This hotel has seen its better day; it needs to be totally refurbished. Our "suite" was "ick" - dirty, old carpeting, cheap linens, beat up furniture, etc. The bathroom was the worst with mildew and peeling painted tile. We were grateful that the hotel enforced its "zero tolerance" noise policy after 12:15 a.m. since the hotel lobby was full of drunk and very unruly guests when we arrived. Not a "top spot."

    Ghostly

    from

    who says that this place is not haunted. i have to differ. we stayed in a certain room called the bridal suite room.we heard small children crying and newspapers waving in the hallway. a certain employee at the hotel told us a story before we put this together. he told us that a bride and two of her children stayed there. the bride took her own life and her childrens. after we came back toour room small finger prints appeared on a back wall in the bedroom. this kinda spooked us. we left alittle bit earlier than expected.

    Disappointing

    from

    It started going downhill when I arrived at 2pm and was told the room wasn't ready. After I took my luggage back to my car which was parked a block away, I drove around waiting until after 3pm, and then returned to check in.

    I had reserved a smoking room when booking directly with the hotel, but alas, it was not meant to be. Even though I had talked with the reservation lady at length about smoking rooms, it never made it onto the reservation, and I had to wait for another room. I was also told that I would have to stay in a smaller corner room since "I" had screwed up my reservation! Small was an understatement for this room, you had to walk sideways to go from the bed to the bathroom.

    The first night was absolutely miserable. When the seasons change, this old hotel turns off the heat, and when a cold snap rolls in, you freeze. At least in my corner room, it was so cold it was unbearable. Each time I complained, I got a different response, and several different people visited the room and all had a different reason for the cold, and a different plan to fix it. By the second night, I told them I would have to leave and go somewhere else in order to sleep, since I had an early flight. That seemed to be enough, and the heat came on within minutes. By that point, I was so flustered I hardly slept at all. When I checked out, I was asked how everything went, and I gave the above story, only to hear, "Well, I sure hope you come back to visit!" Overall, it was the worst hotel stay I've ever had, and I think it was the staff's attitude and demeanor that threw me the most. Don't waste your money on this one.

    Perfect

    from

    The Hawthrone is wonderful. Clean And accomidating. The staff is great the bar is wonderful and the hotel itslef is just wonderful. Only thing showerstalls really small. We love the hawthrone and would stay agian

    Super staff excellent service

    from

    Superior is the best way to discribe the service and support from the staff at the Hawthorne. Just to name a few, Shannan in house keeping, Amanda and Melisa front desk the older gentleman in the dining area who waited on us the Management and on and on. These people know what they are doing and there is no doubt they are there to make your stay exceptional. I have traved a lot due to work and pleasure and I have to rate this superior group of people the best I have ever had the pleasure to meet. Hawthorne your doing something right I wish you great success and hope many others have the same positive experience my wife and I had.

    My positive comments are really interesting because the room we had was a cornor room and though the room itself was really clean and well kept, the Bath room was, to say very small. But even that was not going to discourge us from enjoying your hospitality during our weekend in Salem. I look forward to our next stop in Salem and yes we will return if your not booked. Halloween in Salem at the Hawthorne would be a real hoot. Great job guy and thank you again.

    For anyone going there I suggest you ask for other than a cornor room. We were in Room 520 and we had three large windows, one looking toward the witch museum. We had a king size bed and a small TV with cable, table and a couple of chairs and a writing table. You have an entry way with a closet and before you enter the bed room. The bath room was made for one person. You could do all your business be a it shave shower or whatever and never have to take a step. The bath room was very small but that is ok for my wife and I but some would find it a bit uncomfortable. The hotel is located on the walking path to Salem and is a stone throw from the witch museum, house of 7 gables, PEM, the pier and so on.

    They were having a wedding reception the Saturday night we were there and it looked like the Staff and hotel was not holding back. It really looked good and the guests seemed to be really enjoying themself.

    One down note which I hate to even mention but It would not be fair not to. Maybe due to the positon of the room but there was a loud discussing on the room beside us and it was coming through the walls clearly but that is usually true most places you stay.

    I strongly recommend the hotel and all their services especially the restaurant. I see why reservations are needed even for guest. They treat you so special and the food was wonderful.

    A great place to stay in Salem

    from

    My future husband and I stayed there last October during the height of Haunted Happenings. We arrived at 3pm and had no problem parking in the hotel lot. Courteous staff upon check in. Our room was small but spotless and charming nonetheless. We did not have a room overlooking the common, however, we were on the top floor and could look down at all the activity while sipping our champagne. The hotel lobby is always beautifully decorated for the season and the food at Nathaniel's is delicious! Definitely give this restaurant a try. We plan to stay at the Hawthorne for our annual visits to Salem. (this was our first year actually staying there, we usually take day trips)

    Hawthorne Hotel was Heavenly

    from

    I had a wonderful two nights at the Hawthorne Hotel in Salem, MA. A

    friend and I had booked the two nights to celebrate our birthdays and

    attend a special exhibit at the Peabody Essex Museum. The Hotel was

    magnificent, the third floor room overlooked the Common,a lovely park

    with a monument in the center. Of course the two days we were there,

    Salem had just experienced 3 feet of snow, yes that was feet! The Hotel

    had been right on their toes though, the guest parking lot was cleared

    when we arrived at 3 and the sidewalks were shoveled. The furnishings

    with the two wonderful wing chairs and table, gave us a great place to

    sit and sip wine and gaze out at the Christmas lights on the Common. We

    had dinner that night in the "Nathaniel" the hotels dining room, there

    is also a pub with a bar. The meal in the dining room was wonderful,

    the best swordfish I have had in a long time. Service was impeccable.

    Everyone on the staff was just delightful and always willing to help.

    The next morning the walk to the Peabody Essex was only a block away and the sun was shining.

    I would highly recommend a stay at the Hawthorne Hotel, can't wait to

    return.

    Nice Hotel

    from

    We stayed there for 2 days. Nice hotel. Friendly check in staff. Nice rooms in a traditional style. Our Bathroom somewhat small though by USA standard. But would recomend and use again.

    Think Twice

    from

    Beware.... Guest parking is not guaranteed, we had to park several blocks down the street in public parking garage. Hot water....took 15 minutes for hot water to arrive in shower Talked with the manager who explained parking not guaranteed with reservations and lack of hot water to be expected in "historic inn" - Room was VERY NOISEY, very small, bath even smaller - tv tiny. I would not recommend this hotel.

    TripAdvisor Reviews Hawthorne Hotel Salem

    4.50 of 5 stars Outstanding
     

    Travel Blogs from Salem

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