Holiday Inn Express Hotel & Suites
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Historical Traveler Reviews Holiday Inn Express Hotel & Suites Santa Clara
Never Fail With Hawthorn
3rd time we've the great america package. great for families
After staying at the Hawthorn Suites Hotel, I felt that the staff was friendly, and very helpful.
The hotel was clean and attractive, and was in an excellent location, and very easy to find by the directions given.
The breakfast buffet was a great added bonus as well, especially for the price.
Okay place but needed some renovations!
Am i the only one who thought this place needed work??
Lets start with the common areas. The hallways and corridors to the rooms needed to be finished and painted. The walls were patched in white paint over partial drywall. Wallpaper in some areas and other areas white paint. The carpets were dirty and stained. The elevator smelled musty and the doors were filthy. The rooms were okay and looked clean but the furnishings were mismatched - old stuff with new. The decor and artwork was new but did not match any of the furniture. The phone system was antique ( think first generation voice mail phone systems with a dataport )
The wake up call consisted of a garbled undistinguisable voice and a series of loud beeps.
Breakfast was a joke. Bagels and breads were stale, microscopic muffins, cereal that was in self serve containers that were also stale. The hot steam table dishes such as the scrambled eggs and corned beef hash was okay - edible.
The hotel was not worth $99.00 a night.
The best part was, on the way out i got a "survey" card that said if i rated this place a 5 star on tripadvisor and sent the link to the ceo, i would get a $10.00 starbucks card. As much as i LOVE starbucks, this would be a bold faced and blatant lie. I tore up the card. Seems alot of people took avantage of the $10.00 card???
Price, room, breakfast, front desk, house keeping - great.
Nice, clean hotel
This is a nice, clean, moderately priced hotel with very friendly and helpful staff. Breakfast is included as well as coffee and cookies each day.
We had a great stay at the Hawthorn Suites
We stayed one night at the Hawthorn Suites in Santa Clara and had a great time. The rooms were very clean and comfortable. Even though we were right next door to the expressway, you could not hear the traffic, which was great. Breakfast was great!
We will come back again.
Great Time in the Valley
This Hotel is located in the heart of Santa Clara Valley and is very close to Great America and excellent shopping. We make a point of staying at this location at least three or four times a year. The staff is very knowledgeable about current activities in the area and they always have good recomendations for restaurants. We took advantage of a great breakfast that is served each morning in a clean and friendly dining area.
During our last visit our daughter and grandson also stayed at the hotel and we enjoyed the convenience of being able to visit his Great Gradmother, Great America, Valley Fair Shopping and Santana Row his favorite stroll around and watch people place.
We have stayed in a lot of hotels over the years and most were just a place to stay away from home but the location and staff of Hawthorn makes it seem like you are sill at home and part of the family.
Great experience at Hawthorn
We were taking our grand-daughter to Paramount's Great America. The hotel had a great "package" for the hotel and theme park. The hotel van took us to the Park and brought us home, saving us parking and gas. The breakfast was tasty, with a good selection. The staff was always pleasant and helpful. The room was clean, and of adequate size. What I appreciated most was the "guest computer." I could check e-mail and get to the web. I would gladly stay there again.
Great hotel for the price!
I am staying in the Hawthorn Suites hotel now. It is a great hotel for the price. The rooms were very clean and well appointed. A very nice breakfast, free food in the evening, a courteous staff, a high speed internet connection that really was fast and without interruptions and free videos make this a super place to stay.
Great place to stay
I have been staying at this hotel for over 4 years now and my experiences have always been great. The staff are more than employees at this hotel, they are my friends. The Hotel is close to all ammenities and access to shops,restaurants,entertainment is very close. I will enjoy many more years staying here as I always feel confortable and welcome here.
TripAdvisor Reviews Holiday Inn Express Hotel & Suites Santa Clara
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