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Historical Traveler Reviews Hotel Hansen Bergisch Gladbach
Rooms Average; Service EXCELLENT!!
We came for a football trip to see the Steelers.
Decided on this hotel based on advertised:
3) Free Breakfast
5) Shuttle Service
6) Happy Hour
1 - 3 miles from downtown, across the river. Check
2 - 3 guys, possibly a 4th (didn't come) so needed the suite. Beds were not good, pull-out was horrible. Otherwise, the room was okay, fridge, microwave, utensils, etc.
3 - "Continental-plus". Cereal, juices, breads/muffins, unremarkable buiscuits and gravy. Nice room though with internet computer. Not bad, but no Embassy Suites breakfast
4 - under $100/night. Try that at home.
5 - AWESOME!!! They'll take you anywhere, and even offer to pick you up - if you're not out too late. We were out late. We took cabs back twice for under $20 with great tip, even including going through late-night drive thru. VERY Accomodating, and the driver had great stories, he even called us to take us earlier than their standard first noon shuttle on GameDay.
6 - Okay, so Happy Hour is only M-Th. I'm not going to care. We picked up a couple local beverages and put them in the fridge
Overall, the Service was Great. People were nice and accomodating. They have a book with maps, restaurant guide, etc, at the frontdesk and they have suggestions for whatever you're looking for. It's away from the hussle and bussle, but only minutes away. Rooms pretty average, but for what we were looking for, it met our needs just fine.
Close to city ...country atmosphere
We've stayed in hotels all over the world but we've never been handed a fireplace log and matches on check-in before. After a long day of traveling we really appreciated the complimentary wine and homemade chili. Both were very nice touches. Our suite was like a small condo-kitchen, dressing area, desk etc. Breakfast was complimentary also and we were able to use the computer in the dining room to check email. Restaurants, pizza and a grocery store were a few miles away. Short driver through the tunnel to downtown.
Caution when Staying at 'Quality' Suites in Green Tree/Pittsburgh
We were put in a room that they knew would have a problem the next time that they got a heavy rain. We checked weather.com 5 days before we left and knew that the forecast all weekend was for rain, but what did they do, put us in the room that would leak. We had to move to another room that was not clean (more on that later) after returning and finding the ceiling on the foor and (ruined some of our things and food had to be thrown out) and that was the only compensation we received from them except "sorry." Not a way to run a hotel, despite a Satisfaction Guarantee in the office -they made no effort to comp the day that was lost because of moving and cleaning. Nor did we get asked once "did anything get ruined". "How was your stay?" None of the usual pleasantries you get when you pay money to stay somewhere, nor the respect a guest should receive.
We got into the new room and it was dirty, just dirty. The walls and doors especially hadn't been cleaned in ages or the person who used it before us was a coal miner. The kitchen was gross, food on the counters, walls, refridgerator, even the coffee from the previous guest was left for us. The bathroom counter had shaved hair from the previous guest that had shaved there, rusty knives in the kitchen, cigaretts butts were EVERYWHERE and they made no effort to clean up the grounds or fix things that were broken. The desk/clerk/manager had little to no people skills and was rude, demeaning, sarcastic, inconsiderate, and flat out told me I was lying about never being notified of a pet fee even though I told them 3 times the dog was coming and checked in without giving them a credit card, they only asked for the phone and renting movies to both we declined. We asked them to comp us a movie so our daughter would stay occupied while we moved, etc. and he said no, bring a credit card. I later found out the c.c. was credited for the movie and then charged the dog fee. Why not just call us and say "hey my guy messed up and here's the deal". Nope, he stuck it on the bill and hoped I wouldn't notice. The defense is that we booked through hotels(-) and they didn't notify us. I learned from hotel(-) that the hotel writes the description and the description says Pets are allowed. No mention of any fees and we were not told at check in. It is the way they handled their error, like we snuck the dog in. Why not just come to us and say, we made a mistake not charging you the pet fee? Instead they sneak around using cheap motel tactics.
They tried to lock us out of the room without our stuff before check out time, a common motel practice. Another attempt to get a dog fee instead of just asking. Fortunately one of us was still in the room. Then someone was always watching us as we were leaving. I mean staring literally until we left the room. We felt like stars.
I refused to sign the charge slip until it was redone just for the movies. I was told I was lying and that the fee would be back on our credit card as soon as he could prove it by asking his staff. Fantastic business skills by the supposed "guest service manager." That is a fraudulent charge.
I could see it used to be a very nice place and it was enjoyable until the staff got involved despite the outside conditions since it is still winter. The current management is incompetant to run a successful hotel and obviously cares nothing about returning customers despite all it has to offer.
I attempted to contact the owner/managine partner more than several times and he has chosen to ignore my calls and emails, despite my knowing from the staff that he is around, I always go to voicemail. I was told the fraudulent charges would be released by midnight and that was a lie. It still hasn't happened. I was left no choice but to file a complaint with the Better Business Bureau.
Enjoyed my stay
The staff at the quality suites are simply the best. The rooms are spacious and consists of a kitchen with a dishwasher!! Pots, pans, and glasses were also available. The hotel has been remodeled and looks great. The rooms are huge! The breakfast and the happy hour were great. I will be returning to this hotel on my next venture to the steel city. This hotel is truly a home away from home.
Remodeling in progress 10/2005. The staff is friendly and helpful. Suites have full kitchen including diskwasher, furnished with pots and dishes. Easy access to rooms -- park at your door if on first floor. Social hour is a nice touch. Great value.
Baited and Trapped
Upon making reservations, we asked if there would be an issue of having a few family members stop by, and it was okay'd. Once the fourth guest entered the room (bringing the total to 6 people over the threshold) the security guard "evicted us" for having more than 5 people. We were not there more than 180 seconds before they forfeited our stay and money. We weren't even given the opportunity to have one person leave. When we asked for their names and alternate numbers to call, they refused to comply. They said that we were having a loud party, yet we hadn't even closed the door yet. Not only did they renege after we were forthright and honest, they baited, trapped and robbed us.
Service was great.. Staff is really friendly. Rooms were great seems as though they have the biggest rooms in the Pittsburgh Area.. I hear that the property is going to be renovated soon and thats all it really needs. Hotel is great price is great I recommend it to anyone.
Run down hotel, but good staff
Stayed at this hotel, was quite run-down, but the staff made it worthwhile. They were very nice. I got a great rate and the shuttle took me to AGH where I had my surgery.
Terrible would be giving it to much credit
My girlfriend and I stayed at the Hawthorn Pittsburgh for New years eve it was the worst stay I have ever had at a hotel.The problems started from check in to check out.They had a shuttle service to and from station square on the internet they advertised the shuttle service till 1:45 am the gentleman dropped us off and said the shuttle ended at 12:45 am.We did the tick tock rock thing and as it ended we made our way back to the designated area and arrived at the area at 12:30 am we waited for a shuttle till 3:00 am on the corner where we were expose to get our shuttle everytime the shuttle made it to our corner we where expose to wait the shuttle was already full at 3:00 am the shuttle arrived again and already full the gentleman said that he was not coming back anymore and you had to find your own way back to the hotel so we tried taxi's and had no luck by this time we saw the Radisson hotel shuttle and pleaded with the driver to get us back to Greentree we got the Radisson hotel and had to walk a couple mile down the road to the Hawthorn at 3:30 am in the morning on a two lane road with no sidewalks.We complained when we checked out to managemant and all they did was make up excuses to us and other customers.I would not refer anyone to stay the Hawthorn in Pittsburgh due to the way the treat there customers.I do an extensive amount of traveling an stay at many hotels and I never was treated so poorly at any hotel like was at the Hawthorn Suites Pittsburgh.
Had high expectations due to fact it is a Hyatt Property. Hotel (including room) very dirty and dingy looking. Staff was fair. Pool water had an oily consistentcy. Would NOT stay at this property again.
TripAdvisor Reviews Hotel Hansen Bergisch Gladbach
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