Hawthorn Suites Las Vegas

Nice, especially for the price

Just returned from a weekend trip and after reading all the reveiws I was a bit nervous. But must say that the room was very nice. I had a two-bedroom suite in the third tower. From the bedroom to the kitchen everything was nice. Even the complimentary breakfast was okay and a way to save money. I wouln't agree with any of the other reviews. The hotel is underconstruction, but for the price it is really nice and I recommend it to all.

Much worse than expected

We just got back from our trip out west.

We were looking for a non-gaming hotel because we had our 2 year old with us, we were on an expended trip and Vegas was only one stop on our trip. Many folks DESPISE children in Vegas, so we decided to stay out of the big strip hotels and opt for a quieter non-gaming place.

Good stuff:

location.. close to the strip

parking.. conviently right in front of your room

quiet most of the time (except when the garbage truck comes at 7am or the room next to you is occupied by drunks)

Does have full kitchen and everything seemed to work

BUT

Things started off bad.... the locks on our doors had been busted in at some time in the past and we could no longer lock our door from the outside only with the dead bolt. So we changed rooms. This took half a day. Thank goodness we were traveling with others and could store our luggage in their room which had a working lock. In our new ground floor room, the window locks didn't work but we hoped and prayed and stuck it out for 2 more days.

The room was cleanesque... not sparkling but then again.. neither is my house so no big complaints there. Furniture and carpet were a bit worn but oh well... again no biggie.

Warning for those with kids!!! They have 5 TV channels... that is it!! So if your kid needs some cartoons in the morning.. tough luck. There aren't any.

Also the first hotel I have ever been in WITHOUT THE WEATHER CHANNEL!! The humanity!! ;-)

The FREE breakfast was a FEEDING TROUGH. The food was the same everyday. My husband went every morning but I passed after day one. Greazy sausage links, dry eggs... no fruit, no muffins, just fat... I opted for store bought food so no money saved there.

The staff were okay but they were not friendly and were terribly slow. Most looked to be young and wishing they were anywhere but there.

We had expected much more but got much less.

We stayed at 7 hotels on this trip and this was BY FAR THE WORST.

Convenient Location -- But That's All

The only good thing about this place is the location right off the strip. The front desk people were rude and slow. We had a 2 bedroom suite which had a very small bathroom area. It was nice to have a full size fridge and a stove, but 2 burners on the stove did not work. The carpeting (if you can call it that) throughout the suite was horrible. The edges of the carpeting around the walls were disgusting. It looked like it had never been vacuumed or cleaned. You definitely want to keep your shoes on in this place. Getting into the room was a nightmare. It took more than a few frustrating tries to get the door open with those card type keys. I will pay a little more and stay elsewhere next trip.

***Beware*** They commit credit card fraud!!!

I stayed mid-June for 2 weekend nights using my Hyatt points...Check-in took over 20 minutes, w/no apology given...The hallways are absolutely filthy and disgusting...I was in a 1-bdrm suite on 3rd floor...Size was adequate, but all furnishings were cheap...I did not feel comfortable sitting down on the sofa, let alone laying down on the bed...I just felt the need to sanitize everything...The tiny bathroom is old and the floor has never been cleaned...gross...It was depressing...I took a timeshare tour w/Shell Vacations Club, located on the property...The new salesgirl stole my room key while we were in the bathroom the next morning out of spite because I did not purchase a timeshare thru her...I reported her action to her manager, wrote out a complaint form...She's still working there, I'm sure w/o even a reprimand...I also reported my stolen room key to the front desk supervisor...LaToya...who told me to wait while she proceeded to finish checking in the entire line, smirking, like it was not an emergency...Upon returning home and checking my online credit card statement, I was shocked and horrified to find a $400 unauthorized charge by Hawthorn Suites...I called, LaToya informed me that it was for a TV missing from my room...They were accusing me of theft!!...I told her that she better credit the full amount back to my credit card, or all hell was going to break loose...She absolutely refused to do so, and had a major attitude...I immediately contacted my credit card company to dispute the fraudulent charge...They suggested I call the Las Vegas Police to inquire about whether the hotel had filed a police report about the stolen TV...No report was ever filed...The general manager, Bill Wilhalme, is a crook...He wouldn't take my calls, nor return them...When I finally got a hold of him, I had to threaten bringing a television news crew to the hotel to expose his fraudulent operation in order to get him to credit back the wrongful charge...Stay away from this hotel at all costs!!!...I wouldn't stay here ever again, even for free!!!...I am contemplating exposing these criminals and/or taking legal action...They simply messed w/the wrong person!!!...I can't believe that Hyatt would associate their good name w/this low class small hotel chain...They reek of desperation for paying customers.

Could be better!

We attend a trade show every year in Las Vegas and have been staying here for the last 4 years. The quality of the hotel has gone down hill. There was remodeling going on during my last stay in April. The breakfast bar has dropped in quality every year we were there. (Hey management, are you listening?) Next year we are considering moving to a casino hotel. The positive to this hotel is location. It's only a few minutes walk away from the MGM, New York, Luxor, Mandalay Bay, etc. The rooms are nice, but in need of updating. This hotel used to be one of the best deals in Vegas from a price vs. quality standpoint. Now it's at best average.

The only place I stay

My family and I only stay here when we go to Vegas. The rooms are clean and spacious and the hotel is less than 5 minutes walking distance away from the MGM and other great casinos on the strip. The one- and two-bedrooms are like apartments with a nice sized fridge and a real kitchen with actual dishes, stove, oven, and sink. The only bad thing is that while a continental breakfast is free, it isn't all that great and gets worse every year. However, it is a great value for such a nice hotel and I would recommend it to anyone who wants to stay in a place that is really close to the strip, but without the smoke and sound of slot machines.

Shame on you!

Just how tolerable is it when large Hotel chains almost double their prices for a group of Cheerleaders, sponsored by a non-profit organization, are in desperate need of 20 hotel rooms? Our group was desperate for hotels rooms due to an unforseeable error. Vegas was packed for this particular weekend, so a room which would normally costs $89.00 was jacked up to $159 per night. For that price we got a musty smelling, very small "suite". My daughter literally cried when we initially walked into our room! They do not have a restaurant on site, no liquor lincense, no bellman, no heat in the outdoor pool...not to mention poor quality landscaping and zero ammenities. The room was hardly worth the price. I checked out after two night and moved to the MGM for $199 per night. Their is absolutely no comparison between these two hotels. Shame on you, Hawthorn Suites. March 2004

It's OK

Bedroom and living room are large, but bathroom looks old. Breakfast was bad, but in Vegas there are so many other choices for breakfast. Service is spotty. I might stay there again, but will investigate other choices.

Not Impressed

I was not impressed with the physical condition of the room. My reservation was made with a promotional rate and I wonder if I was given an inferior room because of this. Room was run-down, lighting was too dim to read, no towels or soap at check-in, an old squeaky bed, and old lumpy pillows. I have written a letter to the manager and am waiting a response. On the other hand, everyone at the front desk that I talked to was very nice and pleasant. Breakfast was okay but definately lacking healthy food alternatives.

My Home Away From Home

Hawthorn Suites is by far one of the best values in Las Vegas. For someone who wants a nice quiet stay at a clean place with great amenities, and not all the crowds, this place is the best.

Hawthorn Suites 2 blocks from the Luxor so it's close to all the big strip hotels. It's not exactly a suite at the Bellagio but their standard 1 bedroom suite beats a deluxe room at most hotels on the strip for less.

I've stayed there twice in 2002 and loved it. Even on a holiday weekend, I stayed over 4th of July, the prices were great. Their suite includes a kitchen, full sized fridge and seperate living room and bedroom There's a complimentary breakfast, and happy hour. They've also got a pool and an excercise room.

All in all, I've recommended this place to all my friends and they've made it a regular spot to stay at when in town for a long stay.