The Waterside Hotel
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Historical Traveler Reviews The Waterside Hotel Inverness
Terrible place. terrible staff.
I could have put up with the poor room, poor food and maybe the poor service. But it is the overall shocking attitude of the staff (and Owner)which I could not believe. The hotel had no record of my booking when i turned up (seems to be a common complaint) instead of appologies, I was asked to provide written proof of my booking! (by the owner)-as i had booked over the phone whilst on route i did not have this. After much frustration I was "rewarded" with a hopeless room(tired, out of date, small) and had the missfortune of eating dinner in the hotel - not an experience to remember. AVOID THIS HOTEL!!!!
No room at the Waterside
We arrived at the Waterside to be told they had no room bhooked for us. We had written confirmation from the website we booked through, and I had 'phoned the hotel the day before to check our booking. They had said all was ok. They eventually, after some 'soul-searching', found us a room in another hotel, which was abysmal. The receptionist seemed surprised that we were a little put out!. An experience to forget.
An Average Hotel in a Great Location
I agree with the reviewer who said that there's nothing major wrong with this hotel - just a lot of little irritations. For example the room was clean, ample size but the tv had only four channels. For example, the restaurant is lovely with a great view but the staff were rather impersonal and seemed always be busy doing something else; the rare seak had a wonderful taste but the elastic bits kind of spoiled it.
This hotel has all you'd expect of a small hotel, but then this area along the banks of the River Ness has many small/medium sized hotels. I'd recommend the Waterside as being fine but next time I'll try another.
Home away from home in the Highlands
As a frequent visitor to Inverness I have to say that I am delighted to have found The Waterside on Ness Bank.
After years of staying in a variety of unloved and badly ran establishements in the Inverness area, I was recommended The Waterside by a collegue and have now found my 'home away from home' in the highlands.
The staff are professional, friendly and customer focussed. Refreshing these days.
The bar has a cracking selection of beers on tap (Fustenberg my personal favourite) and the atmosphere very cosy with the open fire, leather sofas, wooden floor and traditonal stone walls.
The food is great value for money and there's plenty of it! Again, refreshing these days!
The only slight negative of my visit was that my room was a bit dated, although the cheerful Geordie Lad behind the bar told me that most had been refurbished and there was ongoing work on all the other rooms and that they should all be finished soon.
Great place, great people and great location. (Just make sure you ask for a refurbished room!)
Go somewhere else
We have to stay at this hotel as it's the only one in Inverness my employer uses. However I, and many of my colleagues, are trying to get this changed.
Let me tell you about my most recent experience. On arrival, the girl at reception didn't know how to tell which room we were booked in to. She was new, she explained, but surely this would be the first thing you would train someone new that was manning a reception desk alone.
She tracked down the manager and he checked us in, we usually have to share rooms but this time I got a room to myself. This was surprising as I had phoned earlier in the week to ask if I was sharing & was told that I was. This meant my father, who was visiting Inverness to see me, had booked into another hotel, obviously at a cost. When I tried to ask the manager about this he just didn't seem to understand my complaint at all.
Three of us had checked in together, all of us getting rooms to ourselves, a fourth colleague checked in a little later and was told there was no room at the hotel so they'd booked him in at a nearby hotel. Later the manager tracked us down and told us we'd have to move rooms the next day and share as there'd been a mix up.
Now the food.... the restaurant and bar area is very well designed, unfortunately the service and food is well below the price. Many of the staff have very poor English and just didn't understand simple requests (like a separate bill for my father).
Overall there was nothing major wrong with the place, just lots, and lots, and lots of small things done badly.
Do not stay at this hotel! We had a nightmare
I would not recommend this hotel to anyone. despite booking a year in advance, the hotel contacted us a week before our stay to cancell due to a double booking. These things do happen, but the staff and owner were particularlily unhelpfull in trying to sort the mess out and only seemed concerned with the cost to themselves rather than to us. Not what you want when the booking is for your wedding reception!!
Shame about the bedrooms
The location of this hotel is superb and ideal for the first time visitor to Inverness. The downstairs area is fab especially the bar which is really comfortable with the drinks being very reasonably priced for a hotel. The restaurant is in the conversatory which overlooks the River Ness and whilst it must be wonderful in the summer, during the autumn and winter months all the glass makes it feel a bit chilly. The food was wonderful and very reasonably priced, its a shame that the menu isn't varied on a daily basis. However, there are plenty of good restaurants within easy walking distance.
However, what spoils this hotel are the bedrooms, although they are clean, they are so dated, especially the bathrooms and the rooms at the back overlook the car park and are very gloomy. It would seem that they vary considerably in size so it is very much the luck of the draw.
We had a wonderful time in Inverness but wouldn't stay at this hotel again, unless it had been refurbished.
this was a great place our room was really spacious and spotless,
the staff were all really friendly the barman who when we got there had only been there for three days as he told us was really nice and quite funny
the food , well what can i say it was fab. well cooked well presented and well served, just in case your not getting the drift it was a delight to stay there,we have booked already for next year.
Did not stay in this hotel, but ate in the restaurant and enjoyed every minute! Pleasant staff, nice surroundings and view (over the river). Food delicious and well-presented, although rare steak not as rare as would have been liked! Very pleased to say the Head Chef came into the dining room at the end of the evening and visited each table asking how the meals had been enjoyed. She had a good conversation with all of the customers, and I'm sure they all appreciated it as much as we did. Would certainly eat here if in the area again. Well worth a visit.
Good hotel, nice location
We stayed at The Waterside for one night on our Scotland tour. It is located right on the River Ness and has a patio area with seating overlooking the river. Unfortunately it was a little cool and rainy the night we were there, so the area was pretty quiet (they advertise a "vibrant bar"). There is also a nice indoor bar. We had 2 rooms ... one for us plus one for our adult daughters. The rooms could use a little refurbishing, but they were OK. Bathroom was spacious. Breakfast (included in the price) was delicious, with plenty of choices. We were within walking distance of a main street with a variety of restaurants and other shops.
TripAdvisor Reviews The Waterside Hotel Inverness
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