Hatton Court Hotel
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How has this hotel rated in the past?
- Shuttle bus service
- Minbar in room
- Continental Breakfast
- Airport Transportation
- Refrigerator in room
Historical Traveler Reviews Hatton Court Hotel Upton St Leonards
My husband and I have just returned from a 2 day Golfing weekend break at The Hatton Court Hotel. We were a little concerned about some of the feedback we read on trip advisor prior to the visit. However, we found all aspects of the hotel to be fantastic. We stayed in one of their four poster rooms in the original part of the hotel, and had our own private balcony and fantastic views over the Severn valley.
Although the hotel was busy due to hosting a Murder Mystery event, the staff , service and food were first rate. This is a charming hotel with great ambience and we would recommend to anyone. We particularliy enjoyed the private hire of the health suite and the full body massage arranged in advance with the hotel as part of the package.
Fantastic hotel as a base for visiting the cotswolds. Great value for money. Would definately go back !
Thankfully we had a good deal over the internet, an executive room cost us £72 instead of £120. The room was not what you would expect from its "executive" description. Two uncomfortable single beds pushed together, dated furniture and pictures, cramped and nothing like the pictures the hotel shows of its rooms! We had a jacuzzi bath which was nice but again the bathroom could have done with a makeover and there was no shower curtain.
Service at Breakfast was awful, lots of fed up people, not much choice on the buffet, no sign of the grapefruit or fresh fruit salad and the melon was hard. Cooked breakfast was nice, expecially the bacon but it took ages to order and arrive. Would not stay here again!
Warm and Friendly
We have just had a long weekend at Hatton Court. The staff are very friendly and helpful and the hotel is clean. We upgraded to a superior room which had a jacuzzi bath that was nice. The hotel is non-smoking which we thought was great. It is very warm in there - temparatures seem to be higher than in a rest home! The hotel was full when we arrived with a wedding party and one of their Murder Mystery Weekends (the people on this seemed to be enjoying it very much). Despite so many people, we didn't notice any extra noise or door slamming or the usual rowdiness associated with parties. The food is average but the chef had only been there for 2 weeks when we arrived and was planning changes. Saying that, as it was my birthday he cooked a 3 course meal that we ordered (not on the menu) - this is a lovely service but this was on a Monday when there were not many people here. We were told that the hotel is about to be renovated. I would say it is just showing signs of needing this but has not got to the shabby stage. We found the bed and pillows uncomfotable but we are spoilt at home with memory foam! This is a good place to tour the Cotswolds from and we will definately return and are thinking of attending one of their Murder weekends!
Would go again.
Enjoyed a two night break. Room excellent...private sauna suite a bonus. Food excellent, but surprise surprise, same limited menu each nght...lazy. However filled in questionnaire and got a response saying two menus to run in parallel in future. Well done Hatton Court. would recommend it.
OK provided you get a deal
The rating really depends on how much you are paying. I have stayed here a couple of times; on both the food was uniformly poor and the staff de-motivated (on the last occasion it was the night after a busyValentines - the restaurant staff in particular just did not want to be there!). If you get a late Sunday night deal at £40.00 and eat in the village fine - use it like a travel lodge - the rooms have always been very good.
What can i say
we found this hotel purely by chance whilst browsing the internet. We needed a special location for a special occassion in our lives.........WOW!! I was left speechless. The hotel itself is so picturesque which is what attracted us at first, but this continues with the warming ambience on the reception. The staff are friendly, but courteous, offering an excellent service with "can do" attitudes.
This hotel comes highly recommended by us
Just not good enough!
I'd already booked Hatton Court before I read the previous review on this website, so I was a bit dubious as to what I'd get. Unfortunately the previous reviewer was right - this place really does not deliver. We booked an "executive" room but despite the nice jacuzzi we had two beds pushed together (we were promised a large double or king size), the room was small and very dated decor wise, and we had nothing but a sheet and a blanket on a cold night in October! The mini bar was locked and empty (too much hassle to maintain it) and the bowl of fruit and bath robes I'd seen promised on the website were nowhere to be seen.
The food in the restuarant was very good once we got what we'd actually ordered, but people all around us were complaining about issues they had, which wasnt very encouraging. On checking out our bill was wrong (which to be fair the very helpful receptionist put right straight away) and I honestly felt that the £200 I paid for one night plus dinner was something of a rip off.
Hatton Court really does have so much potential, but it's over priced and desperately needs someone to turn it around. I honestly wouldnt recommend it to anyone, and if the management there feel that they are geniunely offering a value for money "luxury" experience, they need to do their homework and look at the competition they're up against.
All in all, disappointed.
Oh dear what can the matter be - with Hatton Court!
After visiting Hatton Court for a number of years and having a sublime time, with food 'to die for' old fashioned attentive but unobtrusive service and all the little finishing touches that made this hotel stand out in its class, we were shocked last summer to find everything 'gone to pot'. Poor and careless service, dirty rooms and I am certain, the best chef on the planet had run off as the food was dire! Not what we have experienced over several years of near perfection.
The management assured us that everything was in place to put things back to the usual Hatton Court standards and we were about to visit again this Autumn but your Tripadvisor user review from just July this year clearly indicates that the problems have not been resolved. No way are we taking the risk!
We found a real gem instead and stayed at The Painswick Hotel. This is everything and more Hatton Court used to be and is in private ownership - quite spelndid and the food is ambrosia from the Gods!
The down side to this paradise ? No well lit mirrors to apply make up but hell, who cares when the splendid dining room is candle lit!
Hatton Court deserves better than the current mangement. And if the brilliant original chef has flown - get him back!
Plus Points Minus Points
Hotel OK, good reception areas and rooms well equiped.
Food overpriced and complicated. Staff too familar. When my colleague ( a light eater) said she only wanted a starter and a dessert, the head waiter told her it was 'very unusual'! Food was poor with no set menu. Main course served with burnt vegetables and congealed carrots in fat.
Had to wait 30 mins for coffee to be served in bar, told by barman in cocktail bar it was on its way when he never even left bar to check. Had to wait another 20mins after that. Asked by all staff many times 'did you enjoy the meal'
Other groups in restaurant felt the same - everyone silent - no atmosphere.
Get a new chef, head waiter and bar staff.
Breakfast waited - 20mins for toast
Nice hotel spoilt by the food.
Not bad at all
Not a bad hotel. Decent room. Staff accomodating. Restaurant tries to do complicated food and ends up doing it badly.
TripAdvisor Reviews Hatton Court Hotel Upton St Leonards
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