The Westin Dallas Fort Worth Airport
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How has this hotel rated in the past?
- Shuttle bus service
- Swimming pool
- Room service
- Wheelchair accessibility
- Business Services
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Historical Traveler Reviews The Westin Dallas Fort Worth Airport Irving
An Interesting Stay from 2/12 to 2/24
I stayed at the Westin(Formerly the Harvey) for two weeks in February. I was in the area for a training class and my company had sent me a presentation on the Harvey/Westin. When I got to the hotel late on a Sunday night, I found out that things were not what they seemed. First, I was given a room without the heavenly bed that was shown. The room was also missing the 42' plasma TV advertised. The bathrooms are small with the space taken up by the sink and vanity. Next, I was told that the "free" hi-speed internet access was actually $9.95 a day! I told the person checking me in that their website advertised free hi-speed. Their response was to remove that from their website. There were supposed to be laundry facilities onsite, but when I went to the floor that they were supposed to be on, nothing was there. Their response, "we took them out". I was staying for two weeks, and the concierge couldn't tell me where a laundromat was. "You could just send your things through our service". Are you kidding? I had two weeks worth of laundry done at a local place that I found for what they wanted to clean two shirts. The next day I found out that I was given the wrong key when I checked in so that my breakfast would be included with the room. After a couple of days, the waitstaff at the coffeeshop where breakfast was served didn't even bother to ask me what I wanted, they just assumed I wanted the buffet. When I asked just for toast, I was told " there's the toaster over there". Clearly they didn't want to wait on me or anyone from my group because they knew they were not getting a tip since the meal was included in the room. The hotel also had no gift/sundry shop, and the workout facilities were in a cramped room that was closed half the time. The hotel left a note under the door stating that they were going to be doing construction work starting at 10:00a.m. on Saturday while I was there. Kind of annoying to have them start at 8:00a.m. instead.
The Blue Fire Grill is OK. They should have more seafood on the menu, though, not just salmon and deep fried red snapper. The real capper though, was on Thursday the 23rd, when they had a large group of military personnel check in and could not give everbody the rooms they had booked over 2 months before. Their response, "we got a new reservations system 2 weeks ago", and "well, the Wingate Inn has rooms". I was glad I was leaving the next day. Clearly, this place has a LONG way to go to be a Westin. Either that or Westin has really lowered its standards.
Surprised by the Harvey DFW
In contrast to the prior posts, you should know that the Harvey is now completely renovated. The rooms were very clean with new, stylish (modern) decor. The staff was friendly and helpful, and the new restaurant (Blue Fire Grille) was great.
The Harvey is not a five-star resort but, for the price (through priceline(-)), my wife and I had a great stay before Valentine's Day.
What a dump!
The hotel is currently under a remodel, I get that - not an issue. What is an issue is the filthy room and the horrible bed! There were nasty hairs all over the tub, the bedding was clearly dirty and the room overall left much to be desired. I brought this up to the staff (which by the way, all seemed to be about 20 years old) and they moved me to a different room. The new room was better but still not the same standard as a Hilton or Marriott. Will never stay at a Harvey again.
Not very happy
I am not very happy with the Harvey Hotel in DFW area. I stayed at this hotel in Mid June, because of an major backup at the airport. I woke up in the middle of the night to my cell phone ringing. It was the person I was traveling with telling me to get out of the hotel because it was on fire. I heard no smoke alarms or any alarm for that matter. My room smoke alarm was not working. I was very upset with this, since it seemed that I was the only one left on my floor. I was talking to other people staying at the hotel and they said thier alarm did not go off either, but there were some that did go off. The room was nice for the price (free), but this experience really makes me stay from this hotel.
We would stay Again
I wouldn't recommend this hotel to the "elite", but we would stay here again in a heartbeat. The room was good sized, clean, very nice - At least a 3 star. The hotel had many amenities... There were many restraunts to choose from, a rooftop pool and even a pool table.
Not too bad, with the exception of a kitchen fire!
We booked 2 rooms for June 17-19 (Father's Day weekend) as we were meeting my parents mid-way to do a "kid swap" so one of our children could spend a week w/grandma & pa. We won the room for $35/night about 14 days in advance on Priceline. Total bill for two rooms, 2 nights was $ 170 + change.
The rooms were definitely 3 star in my opinion. Clean and comfortable enough, but nothing luxurious. The bedspreads were solid hunter green and could stand some updating. The A/C unit ran all night long and was a bit loud but worked well and the room was freezing (our choice).
The only downer was a middle-of-the-night kitchen fire which caused the hotel to be evacuated from 1:30 a.m. early Sat morning through about 4:00 a.m. The fire was contained but the hotel had a lingering smoke smell the remainder of the visit (lobby/ground floor only, rooms not affected). There was no hot kitchen service aftewards, but we were able to have a snack the following night of ice-cream and cake (from a cooler in the sports bar).
You might want to be slightly wary only because of the smoke smell - they expected the kitchen to be restored in 1-2 weeks but the lingering smell of smoke may last longer than that
Harvey Hotel is great!
I recently stayed at the Harvey Hotel in Irving, Texas (DFW airport area). I was in the Dallas area for a business trip and a meeting that was held at the hotel. The hotel staff were very courteous and helpful. The doormen were very attentive. The room was clean and spacious. The meeting facilities used for the meeting were set up well and a nice array of food and drinks were available (breakfast/afternoon snack). The temperature of the meeting room was a little cold but not unbearable. Lunch was served in a separate dining room and the food was very tasty ~ including the cake that was served for dessert. I would recommend the Harvey Hotel to anyone that will be staying in the Dallas/Ft. Worth area.
Great value on Priceline.
I got this hotel for $35 on Priceline. It was a very nice room, large and clean. I would say it is up to 3* standards, and I hope I get to stay here every time I visit DFW, which is about once a month.
I'd stay again
I stayed here in April 2004. It was the only facility in the area that had a restaurant on site and since it was my first trip in the area, felt better to not drive. In addition, they had a shuttle to where I needed to be. They provide shuttle services to many locations which was helpful. For $8 round-trip you could get to Grapevine Mills mall (I think that's what it was called). Cheaper than taxi!
As for the hotel itself, I could certainly tell the hotel had been around the block so to speak. Some of the furniture in the lobby could use replacing.
The hallway on my floor had a terrible moldy smell to it for several days. I'm not sure what cleared it up or if a change in the weather (sunny) had something to do with it. Being allergic to mold, it made my stay somewhat difficult. I also found that the cleaning staff didn't do as well as job as they could have. The rooms were clean enough, but the hallway had litter in it for up to 3 days (same litter, same place).
I had an incident in the hotel lounge with a patron (local). He apparently scouts the room for single female travellers and targets them. He targetted me but I had enough sense to speak with my waiter about him. The waiter immediately called security - but the guy had left the premises already. Security took a description and escorted me to my room.
I found the service to be excellent by the reception staff, customer service and waiters that I encountered.
The quality of food was pretty good as well. Two restaurants to choose from which help with daily meal choices.
Overall it was a good experience although for the price, I have stayed in nicer hotels (newer or redone). I would stay there again, but only if I'm not driving. I would recommend it to others as well.
Great Rooms, Nice People
Very nice rooms. Great TV good remote. They have pay for movies on the TV. I paid for a movie, had poblem with the movie rolling. I changed to another pay movie. They credited me for the rolling movie upon checkout.
TripAdvisor Reviews The Westin Dallas Fort Worth Airport Irving
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