Harte & Garter Hotel And Spa
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TravelPod Member ReviewsHarte & Garter Hotel And Spa Windsor
Located across the street from Windsor Castle, the Harte & Garter provides a perfect stay for you visit.
Excellent customer service with nicely appointed rooms, and within waling distance to everything. I chose a less expensive room and was very satisfied. The pricier rooms are larger, and many have a view of Windsor Castle.
I will stay there again on my next visit.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Harte & Garter Hotel And Spa Windsor
Terrible service that makes the £75 million refurbishment a waste
We've just got back from visiting the Harte & Gartner, which has recently reopened following an enormously expensive refurbishment and being closed for months.
It's all very unfortunate that in all the money spent on the hotel, they've missed out on the really simple things; like customer service.
If you visit this place, expect to spend ages waiting to be served, particularly in the restaurant, where the staff will probably take ages to interpret what you've asked for ("Tea for two please") and then forget it within 30 secs, before returning to ask repeatedly.
Unfortunately, Harte & Gartner seem to have spent so much money on the refurbishment, that they've not got enough left to pay for decent staff - and have employed the cheapest, most inexperienced labour they can find.
When we mentioned this, their response was, "oh yes, the staff are new and we're having teething troubles" - and instead of taking the time to properly train the staff, they've let them loose on the poor customer.
Perfect three days away
My mother and I booked two nights at the Harte & Garter in April 2006, on the recommendation of my brother who had attended a business meeting there.
Having originally planned to stay at the Castle Hotel further down the high street, but changing our mind when hearing how much they charged, we found a great deal of £80.00 per night. On arriving in Windsor we realised we had made the right choice - the Castle Hotel being right opposite the Guildhall, doesnt match the views nor the sunshine that falls on the Harte & Garter.
Our twin room (number 407) was on the fourth floor and probably the best view in the whole hotel. Being at the front obviously the view of the castle was spectacular, however being centrally located in the hotel, you could actually see over the castle walls and watch the goings on in the castle grounds!
The rooms were very clean; to be picky there were a few cracks in the walls, and a few old stains in the carpet, but the hotel is over 100 years old. Gorgeous dark furniture in room, and comfortable beds, there is also tea making facilities, ironing board + iron, a fan - which came in handy as this room was very hot, and a couple of chairs and a table by the window - perfect for watching the crowds and soldiers (and the planes from Heathrow every 20 seconds!)
The hotel is brilliantly located for everything; the railway station is just around the corner, the river just down to the left road, and Great Windsor Park a minutes walk to the right of the hotel.
There is no designated parking for this hotel; however as my mum is disabled, we were able to park right outside the hotel, as the main street is predominantly a disabled parking zone. (We did have to go around the block several times to find a space after we had been out for the day, but after arriving back one day after 6pm the place had cleared).
The locals were lovely; on parking in a disabled bay we were unsure whether there were any restrictions, and asked a lovely couple and their son for help. They were helpful and wished us a lovely trip and pointed out things to look out for during our visit. I must point out we asked the hotel receptionist, a local policeman and a traffic warden if there were any restrictions to be told they didn't know! It was the local family who revealed they (the police) aren't too bothered by the cars in the street, unless there is a big occassion.
The place feels safe - maybe due to the fact the number of armed police and soldiers about.
On the first evening, we ate in the carvery, which was very delicious, if a little on the dear side at £13 a head. My mother and I enjoyed the meal, even though the lady at the next table didnt (apparently they had changed chefs recently). The following day we went to the Toby Carvery in a neighbouring village for the princely sum of £5 a head.
After approx. 6pm the town practically closes down, and is very quiet. There was some noise from the bar on one night due to a party.
I cannot recommend this hotel enough. I understand the hotel is undergoing a refurbishment and am looking forward to going back. I only hope the refurbishment hasn't removed the character from this hotel.
Charming hotel with great service in an unbeatable location
First thanks have to go to the manager, Ann Marie for making our stay so comfortable and for being so helpful. Our room was spacious and gorgeous and overlooked the castle. Everything was spotless and we recovered from jet lag in a super comfortable bed. This hotel is right in the middle of Windsor and you are close to everything, including the train station into London.
Here's the best bit: I left my jacket at the hotel and called to give them my credit card number to pay for the postage. They mailed the jacket immediately and refused to charge my card. "It was only three pounds," I was told. So nice and considerate.
OK but I'm sure they're better hotels
Stayed here for one night for a wedding. Room was 70 quid room/only and because I'd specifically requested it they were kind enough to get my room cleaned early so as to let me check in early although it had been noted that 'I had been told that there was no guarantee'.
My single room was VERY hot and a little dark and pokey but I only needed to get changed and sleep there. Fixtures and fittings were standard hotel equipment but shower was nice and powerful. Probably wouldn't stay there again though.
I was woken up at three in the morning by a couple rowing / slamming doors just outside my room and then found it hard to get back to sleep.
Location is very central just by the castle. Had an overpriced sandwich in the cafe/restaurant and the serving staff were very attentive and sympathetic when I said I was in a hurry whereas reception were a bit brusque at all times.
Great location - traditional hotel
We stayed for 2 nights at Ye Harte and Garter which probably has the best location in town if you want to be near the castle, shopping, etc. although Windsor is very small and nothing's too far away. It's four stories of rooms with the High Street side having direct views of Windsor Castle - the Train Station is on the left as you exit the hotel and the outdoor pedestrian shopping mall is on the right. The rooms seemed to vary considerably in size - we had a smallish room for 4 on the 4th floor - and my parents had a very large room for 2 on the third but they were quite comfortable. It's B&B so there's breakfast served in the restaurant every morning - which was a cold buffet (cereal, juice etc) or hot food off the menu for eggs, bacon, toast. It was a typical English breakfast. The hotel staff was very accomodating - the only drawback is noise seems to bounce off the walls of the castle??? and right into the rooms at night. This was perfect for our family for the 2 nights -price was right and the location was great! We stood in the window of my parents room and watched the changing of the guard (marching down High St and into the castle).
What fabulous views of Windsor Castle!
This is the closest hotel to the Castle, and is on the High street in the centre of town, right opposite the main castle entrance. It was next to the railway station, but we never heard any trains, it is also adjacent to a great shopping centre and is a short walk to the river. There is no parking available at the Hotel - just 2 drop off bays but parking is on hand in the multi-storey car park, which costs only £6 per day and is a 2 minute walk from the hotel. I booked direct with the hotel and got a fantastic bargain, as they had no standard rooms left, they upgraded us to an executive room at the same cost as a standard room. Our room (307) was on 3rd floor at the front of the hotel and was large and comfortable, the view was great as we were right opposite the main castle driveway. The room was clean, warm, and well maintained and ours contained a bath and a power shower that supplied lovely hot water. There was also a hairdryer, iron, ironing board, extra blankets and pillows, a TV and tea and coffee making facilities in the room. There was a little noise late at night from passers-by and taxi's but nothing to really stop you sleeping, the hotel is a very old building and does not have double-glazing so it is to be expected! The only negative is that there were no net curtains at the window, so you are in full view of the street and soldiers when you draw back the main curtains. Full English breakfast is available in the Café Restaurant at an extra cost. The hotel has a traditional Fish and Chip restaurant so we decided to eat there at lunchtime. The food was cooked to order, so it was hot and fresh when it arrived at the table. The bar is open to residents and non-residents of the hotel. There is a small lift, so no plodding up 3 flights of stairs!! The hotel has 2 restaurants, one is a carvery restaurant but it only serves food until 9pm. The Café restaurant serves food until 5pm but there are so many other restaurants to try within a very short walk from the hotel. We ate at Zizzi's, which was a 2-minute walk down the high street, and I can thoroughly recommend the food served there. The service from all the staff in the hotel was excellent and I would definitely stay in this hotel again. The Royal Standard Flag flies when the Queen is in residence at the Castle, so make sure to look out for it!
This hotel is a bit ropey. I was given a tiny single room which was dark and depressing, and at a price of 99 pounds I thought it was very pricey. The service was average. The staff were not unfriendly but seemed disinterested and not motivated, even bored.
The best thing is the hotel's location which is right in the middle of town so everything is near at hand, but I doubt if I would go back.
Good weekend break
We stayed here as we were attending a wedding - and took advantage of the two nights for the price of one weekend offer. The hotel is located opposite Windsor Castle, next to the station, adjacent to the shopping centre and a short walk to the river. Our room (108) was large and comfortable and had a Castle view as do all the rooms on the front - there is some late night noise from the bus stop, taxi pick up and passers by. There is no parking - just a drop off bay - parking is availbale nearby for £6 per day. Windsor is of course on the landing flight path for Heathrow - the planes start to pass over every few minutes from about 6 a.m. Generally the hotel is a little worn in parts but represents very good value for money on a weekend break.
Charming and Traditional
If you are looking to stay in a place full of olde English charm this is the place for you. Book direct with the hotel for a selection of great deals. Our room (the Tudor twin superior room) was on the top floor (4th floor) right opposite the castle. The rooms could do with updating but were clean and well maintained and ours contained a spa bath. Full English breakfast was included in the room rate (where second night was free = total £170). Hotel has a traditional Fish and Chip restaurant, a Victorian carvery and a bar featuring live music on the Saturday night (very pleasant). Would suit foreign visitors looking for that true English experience. Lifts were not working during our stay (not ideal if you cannot manage loads of stairs). No hotel parking, but you do not need it in Windsor which is well connected by Rail to London. It's the closest hotel to Windsor castle, right on the HIgh street in the middle of everything.
Great location excellant value
found this hotel on internet, rang hotel directly and got an excellent deal,
a superiour room with fantastic views, spa bath and breakfast, for only 35 pound per person a night, still did not believe it till we finally paid our bill. the rooms were massive with the best views of the castle.
showers and spa baths included, yes the rooms had seen better days but they were clean and well maintained.
and the service from all the staff in the hotel was excellant.
no parking on site, buy we only paid 12 pounds to park
for the whole weekend.
would recommend this hotel to every body.
TripAdvisor Reviews Harte & Garter Hotel And Spa Windsor
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