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Historical Traveler Reviews The Captain's Inn El Gouna
Found the hotel to be a little outdated.
Rooms definantly need a facelift.
There was a constant smell of smoke in corridors, lifts and in our room.
Hotel is ok for those who just need somewhere cheap and cheerful to sleep.
Hotel better than expected.
After reading other reviews, I was very nervous about staying at the Harrogate Moat House. However I was pleasantly surprised. The staff were very helpful and the rooms were fine. Would benefit from being redecorated but not too bad nevertheless. Beds comfy, room clean and tea and coffee, biscuits replenished every day. Food in the restaurant was very good. We were part of a coach party and ate there every night during our five day stay. I can honestly say that all of our meals were good. The buffet style breakfasts were especially nice with plenty to choose from. The location of the hotel is excellent and it is only a few minutes walk into the centre of Harrogate with its lovely parks and shops. All and all a much better experience that I was anticipating!
Shirley from Auld Reekie.
This hotel is in need of repair. Our room was quite shabby. Would never recommend it.
Don't expect much once upstairs!
Communal areas are fine but restaurant staff could do with some training and the rooms and corridors are so tired and shabby! Would not return until refurbished.
Value for money
Apart from the unhelpful staff at the reception this hotel offered good value and an excellent buffet breakfast. Well located within a few minutes of the Centre. If you can, choose the executive room.
If only the receptionists realised that they were there to be helpful instaed of shrugging shoulders when asked if they had a menu for the hotel restaurant. Eventually one was produced but the choices were so limited that I ate at Est Est Est about 200 yards away.
Internal facelift needed
Quite an impressive hotel from the outside but once inside it does appear slightly dated although this is not a major complaint. The rooms were fine if a little un-modern. Most importantly they were clean and very functional (TV, tea coffee, trouser press, iron & hair dryer) The bathroom was quite acceptable but again with the original 1970s/80s? design. Very clean though with spotless towels. This is primarily a business hotel so do expect to bump into the stereotypical 'rep' with mobile phone and loud voice. Super location, a few minutes walk into town with all the restaurants and bars at hand. Hotel bar is open very late. We were still supping Stella at 2:30am so were delighted. Would definitely stay again no problem if cheap Internet rates are available.
Much poorer than expected
Much poorer than I expected. Certainly not of four star quality. This is a very large hotel with only two lifts and one of them was out of service most of the time. At times it was a 15 minute wait to get a lift.
Not what I expected
After reading other reviews I was expecting a torid time at this hotel. What a surprise I had. Although some of the furnishings and decor was a little tired, a refurbishment programme was under way. The reception area had been completed and new lifts were being installed. We found the staff, most helpful and polite and food was well cooked and presented and there was plenty of it.
I guess the bedrooms will be next for refurbishment as they are looking tired, but were clean and comfortable.
Stir fryed turkey at Christmas!?
I stayed here in December 2002 during a works Christmas party. The hotel is very run down and needs full redecoration. Also they served us Turkey breast stir fryed with black bean sauce and green peppers (with traditional roast potatoes and veg). I can honestly say that it was the most revolting food I have ever experienced on a night out. The pud was terrible too (a slice of soreen with custard) yuck!!
Dull Moat House
We stayed at the Harrogate Moat House late September 2003 and I must say the hotel is need of some urgent refurbishment and staff customer service training. The hotel looks OK from the outside a large 10 storey 70/80's glass and red brick building. Our first impression of the hotel was not at all welcoming by the front desk clerk. The lady looked at us as though we where muck and spoke to us like we where something off her shoe. A very negative first impression, OK we where on a promotional rate, but this should have no influence on the staff greeting or level of service. Our rooms where upon the 3rd floor, which where very dull and dark, with old knocked, damaged and scuffed furnishings. The bedspreads where dark brown and very uninviting, however they where clean and one of the housekeeping staff gave us some additional toiletries as the units which where fixed on the wall where empty.
Breakfast was served buffet style and was luke warm, I didnt dare ask for a omellete!. Overall I very nice spa town, but avoid the Moat House at all costs, the only good points of this property are the proximity to the town and convention centre, which I guess is the only reason this hotel gets any custom.
TripAdvisor Reviews The Captain's Inn El Gouna
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