Harrah's Tunica - Veranda and Terrace Hotels
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Historical Traveler Reviews Hotel Garni Feldblick Trebur
I've been to the Grand several times. It's a great hotel. The casino is also great. I've won three jackpots here. That's not to say that other hotels are bad, nor are their casinos. I've just been luckier at the Grand. (I also hit at Harrah's). The best part was that I was part of a junket. What a cost saver!My site is dedicated to junkets! Email me with more junket agents!...
A Great Trip
My husband and I frequent the casinos in Atlantic City and Las Vegas and decided to check out Tunica last July. We made reservations at The Grand because of the size of their poker room. As first time visitors, there was a little adjustment required. But we had been forewarned about the distance between the casinos. But really, it was not much difference between there and our area in VA: flat low land, fields of cotton, those pesky insects! All that said, we had a great time. Loved the friendliness of the dealers and the perks in the poker room. We have never run across more personable blackjack dealers either. Atlantic City knows nothing about southern hospitality! We will head south again.
Grand Casino Great-Food terrible
This was my first time to Tunica. Stayed at the Verranda, very nice rooms and loved their security on getting on the floors. The casino and their workers were excellent, when I would on the slots, they tooked their time and explained about MS taxes on it. The only bad thing about the trip was the Grand Buffet, it was overpriced, their help or lack of help was terrible. You had to flag down someone to get an extra glass of tea. The selection wasn't that great. All of the other eating places, had to have a reservation or the wait was 2 hours or more. Will probably go back but will stay at another hotel.
Avoid the Grand
I was very glad when I read the other negative reviews here as it has just cemented my opinion that the Grand would have to be one of the worst hotels in Tunica. I recently went there for my husband's 30th birthday for the weekend (I didn't want to stay there but cause it was Elvis week it was all that was available). I won't tell you all the instances where the staff were rude cause I would be typing all day but every staff member I encountered was rude and had a no care attitude. I booked their 'romance package' which was $157 for a room, $40 in food vouchers and a bottle of champage and a cheese tray to be delivered to the room. When I checked in I was told to ring room service and the champagne and cheese tray would be brought to my room. When I inquired why I had to make the phone call and not the front desk I was told 'cause we don't do that'. I called the ext for room service and was told to leave a message which I did asking them to bring up the champagne etc. That was at 5pm. At 10pm I returned to my room and surprise, surprise no champagne or cheese tray. When I called room service to inquire why I was told that 'I was calling the wrong place, they couldn't help me and they didn't know anything it' I hung up in digust and went down to the front desk to try and get the issue resolved. To cut a very long story short it took my husband and I an hour and half to get the champagne and cheese plate delivered to our room after going through 3 managers and then when it did turn up it turned up it in a cardboard box! At that stage I didn't care about the champagne or cheese it was the principal of the matter. I was very embrassed about the situation cause it was meant to be a nice weekend for my husband and was just a stress all around. I will write to the Grand to voice my digust and disapointment at the situation but doubt I will receive a response cause I am sure they do not care as they don't about anything else that goes on there! With the choice of hotels/casinos available at Tunica you be much better off going to one of the others. They may not be as large as the Grand but I would rather have a polite staff member over an extra 200 poker machines any day!!
Poor customer service over the phone
I had heard that the staff at the Veranda were rude. I haven't stayed yet and just called to get directions from Memphis and the woman I spoke with was sarcastic and not friendly at all. She answered my questions with one word responses. Maybe the employees are uneducated or unmotivated. What ever happened to quaility customer service.
THESE PEOPLE ARE RUDE
this place is very impressive until you meet the staff, they are rude to the point of being abusive. I'll never stay there again and I will tell all the people I know to do the same.
The Veranda Hotel - Grand Casino
We went to Tunica partly as an inexpensive alternative to Memphis hotels and partly to visit the casino. The Positives: Our room at the Veranda was largeish, and clean, and did not smell like smoke or mildew (which I've found that most hotels do). The staff was pleasant enough (I'd heard that others found them rude, we did not). The Shuttle is extremely convenient, runs regularly and takes under 2 minutes to get you from your hotel to the casino. The price was astounding. Our first night (a saturday) was 89 dollars, and our second two nights (sunday/monday) were 29 dollars a night!The Negatives: The food at the casino is spectacularly medicore. There was no internet access (as was advertised on the website), you could use dial-up but were surchaged for long distance calls, even if you called your isp's 800 number. The shower water had a weird odor.I'd rate my experienced as mostly positive but mixed.
Great place to eat and gamble
The Grand is by far the best Casino/Hotel in Tunica. They are very liberal with the comps. Have stayed at the Grand and the Veranda in a suite. The bathrooms are Very large and are all marble. The views are nice over looking the golf course. World-class restaurants. LBs has great Surf and Turf and the Appetizers are great (try the Tenderloin en crute). The buffet is one of the best that I have had; (I am not a buffet fan) it is better than most in Las Vegas and AC only the Bellagio is better. You have to take a shuttle to the casinos if you stay in the Veranda or the Terrace. The shuttle is nice to take in the winter so you so not have to walk in the cold. The Grand is close to the casino but you have to walk out doors. The dealers are some of the nicest and friendliest I have ever been around. We only go to Tunica 4-6 times a year but the dealers always remember you.
Business owner / Educator
Clean,quiet,nice weekend getaway.
Rooms at the Grand Casino
I stayed at the Terrace hotel in the middle of January 2002. The rooms are great. Large, very clean and comfortable. As nice as the MGM in Las Vegas. The only reason I would not stay again, is because of the casino access. The hotel is at least 1/4 mile away, but they do provide a free shuttle service. I like to be closer to my room. Still the Grand is very nice.
TripAdvisor Reviews Hotel Garni Feldblick Trebur
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