Harrah's Hotel Reno

Adaquate but not a deluxe hotel

I stayed here on one of their 4 night charter packages . The room I got was about what you`d get at an average Holiday Inn or Best Western motel - ok, but not at all fancy with just a king bed and a desk . The "view" I had was of the side of a building across the street. And of course being next to a major railroad line you get "blessed" with various Amtrack and freight trains passing by at all hours of the day .

Overall the food and shows were quite good though . If someone just wants a bed to sleep in between gaming , eating, and some shows Harrah`s is just fine , unless you want a really deluxe hotel.

Tough place for regular customers

Harrah's isn't what it used to be. They used to encourage regular customers with nice benefits and "comps' but it is very difficult to deal with anymore. I recently reserved a room for $129 and they charged me that very same day (to my credit card). In recent history, they would never do that, in fact, our comps alweays paid for our room and meals (usually). What they say now is that they will "credit back' to us any comps. I suppose that is fine, but what they're asking, really, is for me to loan them $129 for a month or so at no interest. Their dealers and pit bosses are the greatest...I love 'em all. But wowie, management is making it unpleasant to go there. They even tried to charge us for a movie once that we never even turned on (we go there to gamble, not watch movies). I even tried to get a buffet dinner comped after three days of play and was told I didn't have enough comps.

Yikes! We've been regulars there for eons. It's little stuff like that that drives customers away. We decided to spend the rest of our week at another casino, and you know what, it was like Harrah's used to be: Generous comps and a "what can we do for you Mr. so and so". One final thing; Their "Total Rewards" point program is so confusing (you never actually get anything) that i think they have a magician in charge of it. After a while, everything just disappears! You never get a statement telling you what you have accumulated. But like I said-the best dealers in Reno, no question. Now if management could just somehow learn from them.

Best Value Downtown Hotel

The rooms are big with all the amenities and good views of downtown Reno and the surrounding hills from your window. The Steakhouse Resturant at Harrah's offers excellent food but is a little overpriced. You are within walking distance of most downtown casinos. The casino usually offers entertainment on the wilder side for adults in their showroom.

Hot August Nights

We stayed at Harrah's the week of Hot August Nights. The room was very good and the place is well maintained. The service was good but I only have one complaint which I voiced to Harrah's. The night BJ Thomas played in Harrah's square we could not sit in the middle of the concert area, where there were many empty seats, because we were not Diamond or Platium members. Harrah's had guards at the entrance to make sure no one came into this area who wasn't wearing the proper arm bracelet. We have been Gold Card members for years, but that didn't count. All the rest of the free concerts at the other locals hotels didn't have any restrictions. This was very rude and unconcerning, especially when paying over a $1,000 to stay at their facility.

Reno, Harrahs and Hot August Nights

Vistied Reno for the first time and the trip happened to coincide with

Hot August Nights. We stayed at Harrahs. The staff was excellent and

the Gordy Brown show was excellent. The buffet was great and the

Steakhouse was beyond comparision. The parade of old cars in the

streets was fun and the crowd orderly. We took a side trip to Virginia

City. I didn't have a chance to visit the Pepermill or Atlantis but

will next time. I would rather visit Reno than Vegas or even Tahoe. My

recommendations for all is Reno and especially Harrahs!

...My prior review of Harrah's was excellent but I forgot to mention the

constant sound of the train during the night. We stayed in the West

Tower and the sound of the elevator also was heard constantly. I did

not know that other casinos had a walkway to other casinos. Our room

was a little old but you can't beat Harrah's customer service. Being a

first time visitor I'd like to know how safe the strip is to walk

around during the evening. I spent alot of money gambling but didn't

hit any jackpots. Are other casinos better for playing? Being a

Harrah's comped player keeps me returning there but also the customer

service is the best. Darlene from Kenosha, WI

OK, but...

Apparently this place has many towers, and many types of rooms, so be careful. I stayed in the least expensive tower that used to be a Hampton Inn. Although the room was modern & adequate (though certainly not luxurious)--it was inexpensive and had a nice view--other towers may have nicer rooms. Harrahs does not have indoor connections with the other downtown hotels (Silver Legacy, Eldorado, Circus-Circus) which is a real disadvantage. You would have to walk sometimes eerie downtown streets to go to the other casinos. Their buffet is OK, but the Eldorado has the best buffet downtown.

OK except for the nagging

We like Harrahs a lot for gaming and atmosphere. BUT they have these folks all over the building hounding you constantly to sign up for this and that. It actually drives you out of the casino because it's uncomfortable being solicited all the time. I know several gamblers who agree with me. Sorry Harrahs, we'll come back when the nagging stops.

Nice Place To Stay

I stayed at Harrahs last August. I got a great rate of $15.00 a night from my Total rewards Card acct. Cant beat that. not to mention that was during Hot August Nights. The room was very nice. It was recently remodeled so it felt like new. It was an average size room. The casino is large and there are lots of restraunts.

Frequent Visitor

We visit Harrah's average of 3-5 times a year. Stayed in the East Tower, this trip (West was full). Room seemed very outdated. Bathroom needed to be renewed. Room 1057 needs to be redecorated....Room service took 2 hours and 15 mins to be delivered. At checkout time, tried to use the service provided through the Tv and the system was temporarily unavailable. Had to stand in line for about 10 mins to pay for the unacceptable room service from the night before.

A Harrah's reveiw from a Reno regular

We visit Reno quite often and usally stay at Harrah's. Most of our stays have been good. Check-in usally goes quickly, valet parking and Bell hop service tend to be on the slow side. They have two towers. The west tower is a little older, but rooms are bigger, and have a better veiw. The east tower rooms are closer to the check-in desk and parking garage. Both are fairly plain, but kept clean. Channel selection on the T.V's is very limited. The casino is very large, and spead out between two buildings. They have several restaurants, and we haven't gotten a bad meal yet. They have a small show-room, and usally have 1 or 2 shows nightly (no shows on Thursdays). We saw "Gordy Brown" the last time we went, and loved the show. If your going to Reno, give Harrah's a try.