Hard Rock Hotel Chicago
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TravelPod Member ReviewsHard Rock Hotel Chicago
Not cheesey at all. Love this hotel and town will be back for sure.
Staff were very friendly.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hard Rock Hotel Chicago
We were going to Chicago on business for one night and waited until the last minute to book a room. We originally wanted the Hyatt, but they were $300 and night so I started looking around for something more affordable, yet still very nice. I came across this hotel on the web and booked a room through a travel website for the same night @ $139 + tax. I must say this was one of the more unique hotels I have ever stayed at in terms of atmosphere (outside of Vegas, that is) and just being different than your average boring hotel. Staff was very cool, yet helpful when you needed it, but not overbearing. The rooms, while on the small side, were very modern with a nice entertainment center w/DVD. The bed was the highlight of the room with a feather comforter and feather pillows and the most comfortable mattress I think I have ever slept on. The atmostphere in the lobby was really great when we were there around midnight with the music playing and the people coming and going. We were tired and didn't stay there long, but would be great if we got there earlier. Breakfast buffet was a bit pricey but worth it....very good. Overall a very pleasant experience, I would stay here again.
Sleek decor but need to work out the kinks
While the lobby is beautiful and the room is really sleek, the Hard Rock needs a little more time to work out the kinks. The staff is young, and they need to step up the professionalism to compete with all of other Magnificent Mile hotels. Rudeness and attitude were a big turnoff here, especially at the front desk. It takes more than a pretty lobby to keep a guest happy.
Some things to keep in mind....
We recently stayed at Hard Rock and found it to be very welcoming. The staff was polite and had a way of making you feel first class, however, once we checked in we were told that there was a $100 per day incidental fee put on our bill that (if we don't use it will be credited back to us). So, there was an extra $400 (we stayed 4 nights/$100 per night) that we had to give them on top of our normal room rate per night. Then, once in the room we were admiring their mini bar/fridge in the room. They had everything from Chardonnay to Snickers and M&M's to lubricating jelly and condoms in the drawers. After reading the fine print we found out that everything in the mini bar and fridge was electronically sensored and if you removed it for more than 30 seconds it was put on your bill (so bring a stop watch!). The bar in the hotel was a very "happening" place at night, but the drinks are very expensive. The environment is very different, young and hip but keep your wallet open because there are hidden charges everywhere. If I were to go to Chicago again, I wouldn't stay here...you're paying for the environment, you're paying for the Beatles mural in the bathroom and the Kiss mirror on the wall. Save your money!!
Service was great, atmosphere was great, the lobby bar was a cool place to get the night started and to cap it off. close to everything. Rooms were small but very cool, very comfortable, the view was junk ( do not pay extra for the delux rooms, they are identical to the standard rooms but claim to have a river view which they do not) we complained about this and got the price reduced. This hotel is for the young and the young at heart, I would stay again. cheers!
If you like a contemporary theme you'll like it here. Lots of glass, mirrors, black and gray color scheme, very modern. Since the hotel is so new it was nice to walk around on the carpet in the room knowing it wasn't dirty. The bed was very comfortable. 4 really fluffy pillows on the bed and 2 extra pillows in the closet. It was a better bed and bedding than my bed at home. The service was outstanding. We called for a wine opener, it was at our room within 15 minutes. We also called for some menus from local restaurants and they arrived within 15 minutes.
The door man that assisted my husband with valet parking referred to him by name latter that same night. I don't know how he could remember all the guest by name. I know I wouldn't. Even the next day as we were leaving the door man spoke to us by our names. How the heck does he do that? It seems to me they have worked out the kinks that another reviewer had written about. The only draw back is the hotel lacks the views the Swissotel has, but not many Chicago hotel have those views except the Swissotel and maybe the Sheraton across the river. Both my husband and myself give this hotel a thumbs up. Nice bar in the lobby area, a bit on the expensive side - but that's the city. The area the hotel is in closes down on Sunday mornings. We could not find a restaurants open on Sunday morning within walking distance of the hotel for breakfast. You have to go North closer to the rush street area.
People great but....
Hard Rock had an opening special so we tried it. When we drove up our car doors were opened and we were greeted beyond belief. I felt like this was top notch! Then they lost our reservation, we got charged more (although they upgraded us to a room with a view of a roof and a slit of the river). Bellmen and service crew were awesome. However, lots more kinks need to be worked out. Lets give you the good--great linen, DVD player and more than gracious staff. Bad-plastic chair, small room, walls in which we heard EVERYTHING next door (our neighbors really love each other!), door to bathroom did not close (they did that on purpose), shower stall cool looking but made a river in our bathroom, and the dorm room wood in the room drawers did not close. They have the right idea--let's hope things get better.
Service is terrific
These people are ready and willing to do anything for you and are HAPPY to help! Rooms are nice if a little small. Bed is great.
Great room, breakfast, need to expand room service...
We had a great time at the Hard Rock Hotel. Although I would put the
address on Wacker Street considering that the main entrance is on
Wacker and not on N. Michigan Ave. We had a hard time finding the hotel
when we first arrived. Being a historic building, they are not allowing
the Hard Rock to put a big sign on the building, and I drove up and
down N. Michigan Ave. looking for it before I had to call the front
desk and get directions.
Our room was very cool. From the John Lennon mirror about the desk, to the David Bowie picture in the bathroom. If you are tired of the paisley theme that almost every other hotel offers, you will love this hotel.
I would like to see them expand their room service menu.
We used their exercise room, and we were able to get a very nice workout on some very nice equipment.
All of the staff were very nice, and the free buffet breakfast was great!!
Great Room, Miserable Service
Stayed there last night for $220. AVOID this place until they can work out the kinks. Great room, cool place, miserable service. I have never written a review of anything online and I felt compelled to voice my displeasure with the Hard Rock. Everyone tried to please but came up short on too many occasions to list. Again, give this place a few months before you spend your money.
Hard Rock Rocked Our World
We took a birthday trip to Chicago in January and found one of the most awesome hotels. Hard Rock Hotel Chicago (230 N. Michigan) is a brand new hotel that is in a renovated 1928 Art Deco skyscraper.
We have been to Chicago many other times and stayed at some of the nicer hotels downtown, ie Swissotel and Hyatt Regency. The new Hard Rock sets the bar a lot higher for all the hotels around it.
The doorman (in his longcoat with foxfur hat), the desk staff, the cleaning staff, and everyone working in and around the hotel left a very lasting impression of class on my wife and I.
The rooms are very impressive including a 27 inch flat screen TV and DVD (free DVD's at the front desk) with surround sound, aligator skin (fake i think) chair and ottoman, and rock related artwork all around the room and hallways. The hotel's lobby is very hip with lots of artwork and tasteful decor. Oh, and by the way, the lobby, which is connected to the hotel's bar, turns into one giant party after around 7pm.
I would recommend this hotel to anybody that wants their Chicago experience to be one to remember.
TripAdvisor Reviews Hard Rock Hotel Chicago
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