Hard Rock Hotel Chicago
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Just before we got on the train in DC, we received an email from the Chicago Film Tour folk to say our tour was not full, so may not be going ahead. As we did not have any wifi on the DC -Chicago train, we couldn't check-in with the guy. We tried phoning him a couple times, but we were only getting his answerphone. After arriving at the station, we …
Chicago was racking up the black marks when we first arrived. Cancelled tours, no rooms ready, waiting ages for the bell desk to check my bags while the dude (Josh) sorted people who came to desk after me! They redeemed themselves in no time though. An upgrade, free wifi codes, and free swag?! Nice one! Hard Rock Chicago was a little pricey, but we …
Chicago, Monday 1st Of June.
There was a storm during the night, but the rain had cleared by the time we left the hotel for the Chicago Art Institute.
This is a phenomenal collection of Art - Oriental, European, American, art as well as modern and contemporary art ,and architecture as well as industrial and graphic design.
We spent …
Chicago Sunday 31st May.
A beautiful sunny day.
We walked along the "Magnificent Mile" , which is Michigan Avenue north of the river.
We reached the Water Tower place where the John Hancock building is located and has a viewing platform 1000feet above the city.
Located on the 94th floor, we took the lift which took only 40 secs …
Chicago Saturday 30th of May.
The day was cloudy but mild.
Following breakfast we searched for somewhere to have coffee, but a place with good coffee was yet to be found.
We walked to the Thompson centre, which houses the offices of the state of Illinois, and houses a tremendous art collection.
It being Saturday we were …
How has this hotel rated in the past?
- Room service
- Fitness/Health center
- Wheelchair accessibility
- Business Services
Not cheesey at all. Love this hotel and town will be back for sure.
Staff were very friendly.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TravelPod Member ReviewsHard Rock Hotel Chicago
Historical Traveler Reviews Hard Rock Hotel Chicago
We were going to Chicago on business for one night and waited until the last minute to book a room. We originally wanted the Hyatt, but they were $300 and night so I started looking around for something more affordable, yet still very nice. I came across this hotel on the web and booked a room through a travel website for the same night @ $139 + tax. I must say this was one of the more unique hotels I have ever stayed at in terms of atmosphere (outside of Vegas, that is) and just being different than your average boring hotel. Staff was very cool, yet helpful when you needed it, but not overbearing. The rooms, while on the small side, were very modern with a nice entertainment center w/DVD. The bed was the highlight of the room with a feather comforter and feather pillows and the most comfortable mattress I think I have ever slept on. The atmostphere in the lobby was really great when we were there around midnight with the music playing and the people coming and going. We were tired and didn't stay there long, but would be great if we got there earlier. Breakfast buffet was a bit pricey but worth it....very good. Overall a very pleasant experience, I would stay here again.
Sleek decor but need to work out the kinks
While the lobby is beautiful and the room is really sleek, the Hard Rock needs a little more time to work out the kinks. The staff is young, and they need to step up the professionalism to compete with all of other Magnificent Mile hotels. Rudeness and attitude were a big turnoff here, especially at the front desk. It takes more than a pretty lobby to keep a guest happy.
We recently stayed at Hard Rock and found it to be very welcoming. The staff was polite and had a way of making you feel first class, however, once we checked in we were told that there was a $100 per day incidental fee put on our bill that (if we don't use it will be credited back to us). So, there was an extra $400 (we stayed 4 nights/$100 per night) that we had to give them on top of our normal room rate per night. Then, once in the room we were admiring their mini bar/fridge in the room. They had everything from Chardonnay to Snickers and M&M's to lubricating jelly and condoms in the drawers. After reading the fine print we found out that everything in the mini bar and fridge was electronically sensored and if you removed it for more than 30 seconds it was put on your bill (so bring a stop watch!). The bar in the hotel was a very "happening" place at night, but the drinks are very expensive. The environment is very different, young and hip but keep your wallet open because there are hidden charges everywhere. If I were to go to Chicago again, I wouldn't stay here...you're paying for the environment, you're paying for the Beatles mural in the bathroom and the Kiss mirror on the wall. Save your money!!
Service was great, atmosphere was great, the lobby bar was a cool place to get the night started and to cap it off. close to everything. Rooms were small but very cool, very comfortable, the view was junk ( do not pay extra for the delux rooms, they are identical to the standard rooms but claim to have a river view which they do not) we complained about this and got the price reduced. This hotel is for the young and the young at heart, I would stay again. cheers!
If you like a contemporary theme you'll like it here. Lots of glass, mirrors, black and gray color scheme, very modern. Since the hotel is so new it was nice to walk around on the carpet in the room knowing it wasn't dirty. The bed was very comfortable. 4 really fluffy pillows on the bed and 2 extra pillows in the closet. It was a better bed and bedding than my bed at home. The service was outstanding. We called for a wine opener, it was at our room within 15 minutes. We also called for some menus from local restaurants and they arrived within 15 minutes.
Hard Rock had an opening special so we tried it. When we drove up our car doors were opened and we were greeted beyond belief. I felt like this was top notch! Then they lost our reservation, we got charged more (although they upgraded us to a room with a view of a roof and a slit of the river). Bellmen and service crew were awesome. However, lots more kinks need to be worked out. Lets give you the good--great linen, DVD player and more than gracious staff. Bad-plastic chair, small room, walls in which we heard EVERYTHING next door (our neighbors really love each other!), door to bathroom did not close (they did that on purpose), shower stall cool looking but made a river in our bathroom, and the dorm room wood in the room drawers did not close. They have the right idea--let's hope things get better.
Service is terrific
These people are ready and willing to do anything for you and are HAPPY to help! Rooms are nice if a little small. Bed is great.
We had a great time at the Hard Rock Hotel. Although I would put the
Great Room, Miserable Service
Stayed there last night for $220. AVOID this place until they can work out the kinks. Great room, cool place, miserable service. I have never written a review of anything online and I felt compelled to voice my displeasure with the Hard Rock. Everyone tried to please but came up short on too many occasions to list. Again, give this place a few months before you spend your money.