Welcoming, so friendly and helpful.

We stayed at the harbour plaza metropolis for 5 nights (4th-9th march 2006) and I can honestly say I have never stayed at a hotel with more friendly and helpful staff than here. Nothing was any trouble, and unlike other hotels they were not waiting around for tips, although we did tip, I don't think it was always expected, but it was appreciated.

We arrived around 8pm, after a long flight, and on arrival at the hotel had no wait for check-in..very fast and efficient. Our room was on the 20th floor, and had everything needed..tea, coffee, hairdryer, iron and ironing board, and the mini bar was a small fridge..we took the hotels drinks out and filled with our oun..with no problems.

The hotel has several restaurants, and bar, but we only ate in the promenade which is a large buffet, although a-la carte was available here also. The food was fabulous. Such a range, and always very fresh and well presented. Again the staff couldn't do enough to help.

The hotel runs a courtesy bus from 7.00am until 11.00pm every 20 minutes from the hotel to hankow road (beside the penninsula hotel). It was always very punctual. The hotel was connected to a large train station and shopping mall, and although first impressions were that you were quite far out from things, the bus only took 5 mins and it really was very nice to return at night to a great hotel away from all the buzz of nathan road ect, and be able to switch off and enjoy a great meal.

Overall this was a great hotel for our break in hong kong, we found the beds to be very comfortable, all ths staff were excellent, food was great, and we would stay here again in a heartbeat.

Excellent. What more can I say! enjoyed every minute of our stay.

Excellent But!

Stayed at the Harbour Plaza Metropolis for 6 nights.

Our room was on the 19th floor. The room was very clean, but as suggested previously, rather small. The bathroom with walkin shower was excellent. The condition of fittings and furniture was also very good. The BIG problem was the concrete like bed! It's the type that you lay on, no give at all. After a day walking the markets and streets it became a nightmare!

The service in the hotel was very good, the bar was the only place we ate, food very good and service very fast.

The location isn't a problem either as the shuttle bus ( FREE ) was superb and always on time.

Basically, change the beds and I would rate it excellent.

Not bad...not great...

This hotel was comfortable enough, but the staff was definitely not eager to please the guests. Our travel agent who booked our room at the Harbour Plaza Metropolis arranged a harbour view room for us which wasn't honoured when we checked in. We were told that our reservation was at a discounted price and we couldn't get anything other than a basic city view room. That was fine, but our basic room also neglected to included complimentary drinking water (which nearly all hotels include nowadays). We also expected a free internet hook up, but had to pay 12 dollars a day for it. The corkscrew and wine glasses we asked housekeeping to bring up took a really long time. The bellboy was not afraid to hide the fact that he thought our bags were too heavy and we had to help him carry them into our room...

On the upside, the shuttle was convenient. There's a great chinese restaurant that serves dimsum on the second floor and the covered walkways that lead to the harbour are very convenient (although they were closed off during the fireworks display for new year's which irked us). Also, there are always taxis available and the girl who helped us with tour information was very helpful and friendly.

I wasn't fully disappointed with our stay at the Harbour Plaza Metropolis, but next time I would likely opt for a different hotel.

Nice and modern, good shuttle service

We stayed only for 2 days at the Metropolis, but the suite (kitchen, living room, bedroom), was very clean and comfortable. All amenities were very modern, and the hotel itself is attached to a mall for quick meals or shopping. The buffet breakfast was fantastic, and the frequent shuttle bus into downton Hong Kong was terrific. Great hotel.

Great Service, Pretty Good Room

We stayed here for a single night in a studio suite with three people. The service was outstanding, the staff helped us with any request we made, with a smile. They allowed us to check into the room after an early morning flight into Hong Kong.

The bed was a little uncomfotable, very hard. The other facilities of the hotel were outstanding. The breakfast was superb, and the ice-cream menu was first class. The location was a little out of the way, but the shuttle buses were efficient.

Good spot for family

We recently stayed at the Harbour Plaza Metropolis in Hong Kong, after reading the reviews on this site, i was a bit concerned about how far away from things we would be but to my delight it was not a problem at all.

My Husband, and our 2 children stayed here July 05 and had a family room, it was big enough, even though the kids had to share a fold out bed. There was a small kitchen and we made breakfast each day. There is a shuttle bus every 15 minutes to and from the motel to a spot around the corner from Nathan Road (the middle of everything in Kowloon) and just a short walk to the ferry and train stations. We got transport cards and used these on everything, it was easy. But Taxis are cheap as well and when we were too tired we just got a taxi back to our Motel. The motel itself was good even though eating there was fairly expensive. It is connected to a large shopping complex and you will find a grocery shop, and a very cheap laundry all within the complex. It was very hot and the pool is a great spot for the kids after a day's shopping. Great stay, not too far out when you realise the options and ease of transport. It probably suited us not to be any closer to the bustle.

Never again

The good:

1. Regular shuttle service to Tsim Sha Shui

2. New

3. nice Pool Area

The bad:

1. Beds unbelieveably hard and uncomfortable

2. We paid extra to get a 'harbour View room' and the only view we got was the back of a building! When we complained, they said the Habour View Room was actually partial harbour view, and we had to pay extra to get the real Harbour View Room. Very misleading and dishonest.

3. We stayed in hostels all over Europe, then expected to come here to 4 star luxury. Of all our accomodation, this was the worst, DIRTIEST place with the rudest staff. Our shower was not cleaned the entire time we were there. There was an orangey grime all over the base of the shower, and on the shower walls up to about a foot high. We could scrape it off with the towels it was so thick.

4. Toilet flush was partially broken

5. Toilet door didn't close properly

6. Staff say 'yes' to eevry request and then do nothing about it. They had absolutely no interest in helping us.

Not surprisingly, they did not ask us how our stay was when we were checking out.

If you want a great harbour view, and to see the light show from your hotel room, stay at the Intercontinental.

Overall, very disappointing. I'd stay elsewhere next time.

Loved the Harbour Plaza Metropolis

Contrary to what several people have said online about HP Metropolis, I trusted my instinct and enjoyed my stay. Using a HSBC card promotion, my room rates was a very reasonable HK$700 per night.

Very luxurious bedsheets provided and although the room size is small, this is common among HK hotels. Everything else about the room was quality.

A main gripe of the hotel is its location in Hung Hom, some distance away from the main shopping strip. This was not a problem as the hotel has free shuttle service to and from the Tsim Sha Tsui MTR station (on a side street next to Peninsula Hotel) every 20 minutes. Very convenient and we used it a lot. For the budget tourist looking for a comfortable rest after furious shopping, this is a good choice. Later we moved to Marriott on company budget - nice but not something I would pay out of my pocket.

In response to the earlier post on this hotel, I would like to say that I'm sure you can request for iron/board from the hotel, and the dryer is kept inside the study table drawer.

Wouldn't stay here again

I was booked to stay in the Harbour Plaza Metropolis for a month for a work visit. My work had booked me in a studio suite, which at first glance was passable, if a little small for comfort. However, the room was missing a number of items that I would consider essential for a hotel of any description above 3 stars. There was no iron, ironing board, alarm clock, or hair dryer. In addition, the "kitchenette" had no toaster or glasses. The final insult was the bed, which at 1.8m is really too short for an average-tall westerner, and had the softness of concrete. A layer of blankets under the sheet didn't stop me from waking up repeatedly in the night. I subsequently asked my work to move me to another hotel.