Harbour Heights Hotel
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Historical Traveler Reviews Harbour Heights Hotel Poole
Comfortable & good brekfast
Stayed for one night in a sea view room. The rate was a little expensive at £125 per night including breakfast. The room & bathroom were very well appointed, although the interactive system on my TV didn't seem to work & my bathwater was slightly brownish in colour. The room had a fantastic view over Poole harbour, with a small balcony.
I found the staff to be very helpful from the point of checking in to checking out when the receptionist very kindly researched my travel plans on their internet and printed me off a routeplanner.
The breakfast was exceptionally good, I opted for the full English which was freshly prepared and made a change from a hot buffet.
Overall I'd return, but I'd be reluctant to pay much more than £125 per night.
Well it was ''Interesting''!!!
This Hotel is in an amazing location, it has had a great deal of money spent on it and it shows, we were slightly alarmed when we pulled up in our peugeot 307 and the car park was full of ferraris and bentleys and aston martins, however the room was out of this world with a beautiful view, we had a spa bath, robes and slippers, iron and trouser press, tv, sofa, chairs, the most comfy bed I have ever slept in!, the room was truly the best bit, however....who wants to spend all day in their room?. For the 2 night stay and £440.00 for b&b later...me!, it is soooo expensive you need to feel like you have got your moneys worth but we wanted to go sight seeing!, £440 for 2 for b&b is so overpriced, which must be to pay for the pretentious staff. Truly I have never heard the waitress in any hotel say 'Chow sweetie' as you leave breakfast!, very funny!, the reception staff just glare or not acknowledge you when you walk past and the hotel is the most pretentious place I have ever stayed. I like to dress to impress and also like a degree of pretentiousness, however this was just too much. I would not stay here again purely because it is overpriced snobbery, however it was an experience.
If you are looking for somewhere to stay where you are not planning to leave your beautiful room and Hotel and can put up with the staff sticking their noses in the air, then this is the place for you. We are polite professionals who are also well travelled, so we have seen all sorts. This was quite amusing!
There was also a Wedding on the Saturday night, which we were not told about!, seems to be the place to stay for weddings!, gosh I hate to think how much that costs!. We wished we had stayed at the sister Hotel The Haven as at least we would have made use of their Leisure facilities, or stay at the Loch Fyne up the road they have 8 rooms for £75 per double room incl b&b, thats for 2 people for the room, not each!
Great small hotel, magnificent view
Stayed for two nights as last minute change of venue and were very pleased. Very comfortable room with good quality boutique style furnishings and spa bath. Restaurant was fully booked for wedding party but we were a late arrival and hadn't booked a table in advance so not the hotel's fault. Quality of room service dinner was excellent. Room service breakfast could be better and it's certainly worth the effort of getting out of bed to have breakfast downstairs with the magnificent view of Sandbanks/Poole Harbour/ Brownsea Island. What the hotel lacks in facilities it makes up for with its prime location and stylish restaurant / bar.
Great location, but appalling service
I use to enjoy visiting this hotel in the 70's with my grandparents so I was looking forward to going back to stay a night recently.
I couldn't have left more disappointed. The only thing the hotel still had going for it was its location. Everything else was a mess.
The refit has destroyed much of the original atmosphere and bar now feels like a modern pub chain with sticky floor and glum staff.
The service was terrible. We were not told of a wedding reception taking place at the time. Our dinner booking did not get through to the dinning area and we had to wait an hour for a table. The reception staff were rude and totally unsympathetic to any guests complaints. The hot breakfast was cold and my wife had hot coffee spilt all over her.
The AC is the tiny Sea view bedroom was permantly freezing and making clunking noises at night. There were cigarette butts all over the terrace we had.
It is simply not worth the 5 star price and I feel that it has lost the charm of the old hotel. AVOID
Fantastic hotel - contemporary style - great views and food
The Harbour Heights hotel is a stunning contemporary hotel with sensational sea views! We often stay in Cornwall and Devon but thought we should try out Dorset. We heard about the Harbour Heights through a friend, looked at their website and booked without hesitation.
The hotel is located in one of the most exclusive parts of Dorset with celebrity beach fronted palaces literally next door! The hotel itself has a unique 'Conranesque' style with leather sofas, arty throne chairs, cool paintings and even plasma screens in your bedroom!
The bar and restaurant were also great with fantastic food and a trendy bar. They are both cool and very popular but we managed to get a super alfresco table on the tiered terrace - our table was sheltered from the breeze, light by flamed torches and views across the moonlight bay and over to Brownsea Island - absolutely amazing - you would think you were abroad.
We stayed at this hotel for 2 nights in July.
We booked a double room with balcony and sea view. Upon booking in we clarified with the receptionist that our allocated room had a balcony and she assured us it had. Upon entering the room the first thing we noticed was how small it was. Then we opened the doors to see our "balcony" which turned out to be a ledge that was only just big enough to stand on, let alone put chairs out. The view was lovely though. We also had no robes in the room.
There was also a wedding on which we were not told about, so half the chairs on the bar/patio area were out of bounds, leaving numerous people having to stand up. We also tried to book a table in the restaurant on our first night but were told it was fully booked. Having paid over £500.00 for 2 nights we would have thought we would be able to get in the restaurant.
On the second night we did get a table and the food was lovely.
The service at the bar was laughable, it was just so slow.
On our second morning we went down to breakfast at 9.30 only to be told it had finished, even though in the room and upon booking in we were told it finished at 10.00.
When we booked out we had a discount of £40.00 as a result of our complaint about the balcony....hardly seems worth it.
If we were to return to Poole i would certainly eat in their restaurant, but stay somewhere else...maybe Sandbanks Hotel.
Good hotel - but very overpriced
I stayed here for a Saturday night recently.
The hotel itself is great - its clean, its modern. The staff are mainly efficient (though a couple did not speak English well) and the location is fantastic with beautiful views. The restaurant was great - actually better then I expected; the food was almost perfect. Breakfast was also good.
HOWEVER, my room was definitely not worth the £170 I paid. Perhaps I was unlucky but my room was very very small, and had angular walls coming inwards which made it seem even smaller. Although I had booked a superior room this room did not feel in any way superior. There was nothing wrong with the furnishings, or the cleanliness - it was just the layout and plan of the room itself - and the entire time I stayed I felt irritated at paying London prices for such a pokey room. I told the staff about it but they either couldn't - or didn't want to - do anything about it.
Other irritant was how over inflated the prices are for room service. The quality of room service was mediocre at best and way overpriced.
I'm sure that other rooms in the hotel aren't as bad as mine - and there were a lot of positives to the hotel but I just couldn't shake the feeling that I was being ripped off for what I was paying. . .
We stayed here in 2004 and it was the most relaxing weekend we've had for ages. The Hotel is absolutely gorgeous and we had a room with a balcony and sea view, wonderful to wake up to! REALLY couldn't find fault with this hotel and highly recommend for a special weekend.
Sylish, Class, Excellence.............
The recent refurbishment of this hotel was much needed and has resulted in a sophisticated, luxurius hotel. The Harbar bar is elegantly furnished as are the restaurants and bedrooms. We only stayed one night, but I loved the room we were allocated with breathtaking views of the Harbour and out to sea. We had a small balcony, with patio doors. All of the standard luxuries were included but the all of the added luxuriouness of the soft leather, chrome and dark wood made it really comfortable. I didnt want to leave. Breakfast is served in the main restaurant (again with stunning views) and was made to order, fresh fish and eggs 'just how you like them' with fresh fruit juices. I felt thoroughly looked after and will definately be returning, in fact I would say there isnt a better hotel in Dorset than the Habour Heights.
Great food, great location, terrible service
First impressions of Harbour Heights is that a great deal of time and money has gone into giving this hotel the "wow" factor. While we didn't stay in the hotel (we just lunched), the decor in the common areas is pure boutique-chic.
The restuarant menu is full of great food with a modern twist - often making use of the wide availability of local seafood. The view over Poole Harbour is one of the best in Dorset.
However, a relaxed, chic lunch soon turned to frustration with the Achilles heel of Harbour Heights - the service. Our table, although booked, wasn't available when we arrived - eight of us were crammed on a table for six. By the time we had arranged ourselves a table, there was only 20 minutes to digest the menu before the kitchen closed, so we ended up having to read the menu down a mobile phone to a friend who was running late.
Staff were few and far between, and one drinks order took over half-an-hour to complete after our waiter decided to take an impromptu break in the kitchen.
I've written a letter to explain my views to the hotel management - if I get a reply I'll let you know and give them the opportunity to set the record straight!
TripAdvisor Reviews Harbour Heights Hotel Poole
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