Harborview Inn and Suites
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Historical Traveler Reviews Harborview Inn and Suites San Diego
600 USD rip-off
Even though we cancelled this hotel three months prior to the reserved dates they have refused to pay back the 600 USD we were charged in advance for one of the rooms!
Do not make the mistake of even making a reservation with this hotel!
It was awful in 2002 and apparently it hasn't changed
I decided to check the Tripadvisor reviews for this hotel, before booking it online. While the location in the picture looked familiar, the building facade did not ring a bell. Well, the reviews confirmed that this is the place we stayed in on 3/23/02. Based on our experience then, and on the reviews now, apparently nothing has changed. The place was AWFUL and neither shuttle nor breakfast were provided, even though both was advertised. It's the worst dump we have ever stayed in.
The information provided by this hotel offers a clear example of false advertising. This hotel provided no bar, breakfast, or hotel shuttle. In fact, when I enquired about the shuttle I was told they did not provide this service. The manager, or it least I believe it was the manager, did say she could arrange transport for $25. I organized a taxi on my own that cost $10.
In addition, the rooms were in desperate need of attention. There was even an uncleaned ashtray in my non-smoking room.
I only stayed for one night, though reserved a room for three nights. Of course, my credit card was billed for the entire time despite my pleas. I have contacted my credit card company emphasizing the false advertisement.
DON'T STAY HERE!!!
After reading the other reviews of this hotel too late, I am relieved that I didn't stay here. I paid for one night at this hotel online, then arrived at 10 pm to find that, due to a "small mistake", they had given our room away. She assured me that she would get me a refund, but as of one week later, nothing.
This is a nightmare!
I planned to stay with my boyfriend on this nightmare hotel (that I thought it was really nice with the pictures that they have in the internet) but let me tell you this, this hotel is very bad, its awful, there's no room service, inside the room is very old it scares you right away you walk in and the bathroom is small and dirty to use the toilet you had to go up a big stair that made you feel like if you were in the air, the towels had a lot of stains, the cabinets are falling apart, the refrigerator very dirty and old, the room had a very bad smell, the elevator, oh my God the elevator is very but very old it scares you even if you just see it, I wanted my money back I wanted to leave right away but the lady in the office said that they already charge my credit card 'cause I made reservation on-line for Saturday night to Monday morning and that she had to talk to her manager. My boyfriend and me talked about it and there was no way we were going to find another hotel because of the holiday (Memorial Day) and it was Saturday night. There was no other way out, so we had to stay. This might be a big warning for you that my boyfriend and I may give you. We recommend you not to stay in this horrible hotel, you will regret it, we did since we saw the hotel!
Hotel from Hell
This establishment is the worst run place ever. The location is bad to begin with but the service is terrible. The management has never heard the word customer service and prides themselves on making your stay awful. I booked a room with them and all they had was smoking. The lady on the phone said if the smoke was too bad I could cancel. I looked at the room and it was filthy the whole place was poor. I chose to cancel.
The lady then said that she had to speak with her manager who was not there but would call me. At this point I was upset but not angry. The manager called me back and said that I could cancel with a $50 cancellation fee. The previous lady never stated to me that there was a cancellation fee. I began to explain to the manager that I was never told this and the manager told me that she could then just charge the whole night. I was applaud by the business strategy and called my credit card to dispute the charge. All in all I have contacted the BBB and San Diego Hotel commission regarding this establishment.
What a dump!!!
I reserved a suite at this establishment for two nights & was told that
it normally went for $200 a night. Being an entertainment club member
entitled me to the discount rate of $89 per night. Upon arriving, try
to imagine my surprise as I found a place that looked like it should be
charging hourly (prostitution) rates. This hotel was completely
unacceptable. What I would call a dump. Just so we're clear on what my
definition of a dump is:
1. The elevator was so old (two sets of doors to close) that there were signs posted all around it warning you of the dangers of riding in case of a power outage. The signs mentioned that if the power went out, you would be stuck in the elevator until help arrived. This is San Diego, does the power really go out that much or is the elevator in such poor shape that it souldn't be used? Another set of signs requested that "in consideration of other guests, please close the elevator doors quietly".
2. Upon arrival, our room smelled as though it hadn't been opened in quite some time. Very stuffy & smelled of bug spray. I made reservations, the manager even called my home to see if we were still coming once it got to be "late". Yes, I did tell her that we would be coming in at night time as we were travelling from Universal Studios that day. She acted very put out that we had caused her to wait up for us by arriving around 10 pm.
3. Stains all over the carpeting.
4. Blankets that did not fit over the entire bed. The three beds that we had were all queen size, but the blankets in the front room were maybe full size.
5. Balcony appeared to be separating from the building.
6. Trash (beer caps, cigarette butts and ashes) on the balcony.
7. No "Spectacular view of" anything. In order to catch a glimpse of any water, you had to be on the sidewalk in front of the hotel.
8. My mother found a band aid (used) in the bed she was sleeping in. What kind of a health hazard is that? Had I known this the first night, we would have left then. I was unaware until the morning, so we checked out then. What else was in those sheets that we couldn't see?
9. The paint was peeling in several places and the balcony door had wood peeling off of it.
10. No ice machine - when I called to ask where the ice/vending machines were, the manager gave me directions to the nearest liquor store.
11. No clock, no television in the "bed room", the remote for the 1 tv we did have was taped across the back to hold the batteries in since there was no cover, holes in the tops of the furniture where other items used to be bolted down, cords draped across some of the other furniture to plug in the 1 tv, etc..
I probably would have simply checked out after the first night & left
well enough alone, however the manager refused to credit me back for
the second night. Now I feel that it is my obligation to get the word
out that this place is so lousy.
When we went to the office to check out, the manager was not around.
She was apparently out until between 12 and 1:00. Fine, I said that I'd
call then but that I had plans for the morning. I gave the dirty band
aid to the gentleman in the front office & let him know that that had
been found in the bed & that we were checking out because the hotel did
not meet our expectations. I have also seen other advertisements for
this hotel since our stay & need to mention that the ads promise a free
continental breakfast that we were not offered.
When I called the manager back after 1:00, she refused to give me any
credit for having had such a horrible experience. She was rude & told
me that "no hotel in the world changes its sheets every day." Well,
maybe not every day, but they certainly are required to do so in
between customers. She told me that since I had reserved for two nights
that was what I had to pay for. That should not be the case since they
did not deliver what they had promised. In addition, I asked to speak
with the management company & she refused to give me a phone number for
them. She told me that I would have to write a letter to them if I
wanted anything done.
If it's letter writing she wants, then that is what she will get. I
will forward this letter to every agency I can think of in the state of
California & the city of San Diego to be sure that this does not
Bad, Bad Business
This is absolutely the worst place I have ever stayed in my life. After getting over the shock of what this "comfortable, family-friendly inn" looked like and the smell!!!, we were subjected to the worst business practice I have ever come across. When we checked in on Monday, we were placed in what was called "the suite" even though we had just reserved two beds. We were not told that this was a different room than we had reserved. On Thursday night, we were contacted by the front desk stating that we would have to move to another room because they had just gotten a reservation for our room over the internet. I was told that if I wanted to stay in "the suite" it would cost me $149 a night.
I had reserved a room with two beds for $62 a night. "The suite" consisted of three beds, a light plug barely hanging on the wall as a fire hazard, and the worst kitchen I have ever seen. The door to the oven was hanging by one hinge. There were no dishes or utensils at all.
The hallways smell like fish. The carpets are stained and there are holes in the walls. Our bedroom door had knobs but no latch to hold the door closed. There is no way that the building is handicap-accessible.
The antique elevator doesn't work if the door is left open on one of the other floors. This building should be condemned and the operators fined for false advertising and bad business practices. Don't stay here!!!
The Inn from Hell
This is the absolute worst place to stay. The Inn was smoky, moldy and stink. The linen was plain old dirty, with obvious stains. Harborview Inn advertised that their building was recently renovated, (I would hate to see what it looked like before the renovations). It was so bad that I started having an allergic reaction. When I asked for a refund because the conditions were unacceptable they refused, stating it was a no refund policy (I guess if they were to refund guests their money back they would lose business). I was so disgusted that I did not stay there a minute more for health reasons. What disturbed me more was my credit card company, for whatever reason thought that It was a legitimate charge. It was my false understanding that you credit card would protect you in some way, but nope they don't at least my did not, which also happens to be a well-known bank. I was even more surpised about response from the bank. Thus I ended up paying for the two nights, but never stayed at the hotel.
It was a very old building that had that old moldy smell. I went into the kitchenette and found that the cabinets were falling off the hinges and worse yet--there were some dead roaches staring right at me (but thank god they were dead)! The bathroom looked decent at first--but when we opened the bathroom window and were execting to see a romantic view of the bay, we were staring right at some old, smelly refuse that the previous guests had left. Do not stay here!!!
TripAdvisor Reviews Harborview Inn and Suites San Diego
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