Hapuna Beach Prince Hotel
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How has this hotel rated in the past?
- Drycleaning onsite
- Conference facilities
- Room service
- High-speed internet in room
- Swimming pool
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TravelPod Member ReviewsHapuna Beach Prince Hotel Kohala Coast
The stay at this beautiful hotel was very injoyably. the room service was always fast and hot when it got to my room, the pool is heated and the hot-tub is lovely. It is very close to quite a-few beaches and is very private. I would definitly recomend this hotel to my friends.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hapuna Beach Prince Hotel Kohala Coast
I Was Unimpressed
My husband and I stayed at the Prince during our recent honeymoon in Hawaii.I should let you know straight off the bat that we stayed at the Prince *after* we stayed at the Fairmont Kea Lani on Maui. As such, we may have been a bit spoiled.Regardless, there are a few things I thought I should mention...- Our honeymoon was at the beginning of May. This place was a ghost town. Rather than being peaceful, it was a tad unnerving.- The hotel staff was friendly and sweet. They were very attentive to our needs.- The housekeeping staff was nice but cloying. I felt as if they were dying for us to leave so they can clean our room.Case and point: During a part of our stay, I felt ill. As such, I decided to spend the afternoon in the privacy of our room resting up. When I saw the hotel staff in the hallway, I politely asked that they do not clean our room that day, as I wanted to be alone for a bit. As a reminder, I lit the hallway privacy light.Despite my requests, I received not one, but TWO phonecalls asking when I planned to vacate the room.Although I appreciate their need for cleanliness, I would have been very okay with an unmade bed. I should be allowed to nap. I'm on vacation!- The restaurants at the hotel are HIGHLY overrated. In one case, the food I received was inedible. (Frankly I've made better chicken for myself on my George Foreman grill.) The staff lost our order. Even though we made reservations and requested an outside table (to celebrate the final night of our honeymoon), we were relegated to an indoor table, while a big group from a conference (who weren't even staying at the hotel!) got all the prime seating.I think the reason I was so shocked and saddened by this poor service is that everything cost A FORTUNE. If you pay premium prices, you deserve excellent service.- Do not bring children to this resort. They will be bored and cranky, as there is nothing for the little ones to do.- The only draw I see of this place is the beach. It really is quite a lovely piece of land. So, if you are vice?It's not worth your money or your time.
Great Location. Great Service.
My wife and I just returned from a 7 night stay at the Hapuna Prince. We chose the hotel because we received a great rate ($200 / night including taxes). We were somewhat apprehensive about our choice given some of the other user reviews (e.g., roaches and mice) and the less-than-glowing review in the "Big Island Revealed" travel guide, but the hotel exceeded our expectations in every way. The service is terrific--very friendly, quick to respond and appreciative of our presence. The location is unbeatable--right on the most beautiful and swimable beach on the Kohala coast. And the accommodations are luxorious--comfortable and spacious rooms with large marble bathrooms, big lanais and panoramic ocean views. The golf course looked pretty nice too, but we didn't play.I have to agree that the grounds aren't quite as nice as some of the other Kohala resorts (such as the Orchid where we stayed two years ago), and the decor is somewhat sparse, but they do take good care of the place and there are plenty of palm trees and tropical plants to remind you that you are in paradise. And if you can save $100+ a night and spend that money on a nice dinner or an excursion, it makes the vacation all the better.I highly recommend this hotel if you can get a comparable rate. Obviously, if they charge the same as the Orchid, stay at the Orchid, and if money is no object, then stay at the Four Seasons. But this place definitely holds its own against the other Kohala resorts. We would certainly stay there again if we return to the Big Island.
Don't pay top rates for a mediocre hotel!
I was expecting a world-class resort and I got a okay hotel on a great beach. The hotel was built to impress, but the service and grounds don't do the setting justice. Rooms were large with an ocean view, but our room had stained carpet and a malfunctioning AC unit. This would have been fine if it would have been taken care of in a timely manor. Instead, both problems took the staff two days to get to / fix. The activities were limited with most stuff going on at the the Mauna Kea (a sister hotel). I will stay elsewhere when I return.
Just returned from a 5 night stay. Hotel was awesome. Modern, unbelievable views, profesional staff, 6000 sq. foot rooms with oversized bathroom and lanai. Landscaping was unbelievable. Couldnt have asked for more...exept for a little better bed. Have stayed at the Orchid and the Hilton Weik. Village. Would rank Hapuna right there with them.
This is a great place to come if you want to relax a bit in moderate luxury. The Big Island Revealed describes this hotel pretty well with regards to the "minimalistic decor." However, I highly disagree with the BI Revealed's overall impression of the hotel.....I would definitely give the hotel an Ohno, and recommend it to anyone (without kids) for a number of reasons:1. The location: Perched up over Hapuna Beach with awesome views of the ocean and sunset (from every room!)2. Decor: When you first enter the open air lobby you are amazed at the view before you. The lobby sits overlooking the ocean....It is quite beautiful. Decorations are not overdone. You dont' see a lot of gaudy artwork every where. What you do see is elaborate, well maintained woodwork (especially noticable in the elevators, and on the ceilings of hallways), beatifully tiled and paved lobbies and hallways, Meticulously maintained grounds and gardens, nice pool and good good beach access. All hotel rooms are approached from an outside hallway with beautiful gardens on the entry side. The ocean view is on the other.3. Rooms: First of all I loved the short, beautiful walk to the room. The rooms are not elaborate, yet they are very upscale and well layed out, clean and modern. I loved the sliding plantation shutter doors to the patio that overlooks the ocean. You can open up the sliding glass door and shut the plantation shutter doors. The entry door to the room also has a locable screen door (with privacy shutters) that allows a cool breeze to flow through the room....Great touch! We slept every night with the patio doors open, listening to the waves crash on the beach! The bathroom is great. It has a separte toilet room (again with a plantation shutter door), a walk in shower, and seperate bathtub. It is bright and open, and very nice quality.....I would like a bathroom like this in my house! Free in room safe. Refrigerator for your use (Not stuffed full of unwanted mini-bar items). Free coffee, complimentary water bottles each day. Nice dresser for clothes. Everything in the room was very clean. I loved coming back to this room every night! One of the nicest hotel rooms I have ever stayed in!4. Overall Attention to Detail: This hotel has it. They pay attention to the little details that distinquish quality from non-quality. When you stay at a resort rated as a 4 Star plus, this is what you should expect. Enough said!Overall Recommendation: Great place for Adults to relax and unwind. There is not a lot of noise or nightly activity for that matter. Superb facilities, views, beach, room, etc. Great Mai Tai's. Only real negative we experienced was dining at the Japanese Restaurant....Wasn't real impressed with ambience or the food there (plus it was pretty expensive). Dinner at the Cost Grill at sunset was awesome.I definitely recommend this hotel, and will be back soon!
Very classy - will stay there again.
My wife and I stayed at the Hapuna Bach Prince for the first half of our honeymoon at the beginning of November. We loved it. The grounds are meticulously maintained, the rooms are gorgeous and the staff was very helpful. There was a note in the room stating that you should be careful with food in the rooms because of a field mice problem (due to contruction in the area) but we certainly never saw a mouse during our weeklong stay there.
If you like to run, this place is paradise. The attached golf course has a rolling 6 mile cart path that is a stellar run!
We stayed at the Grand Wailea in Maui for the 2nd half of our Honeymoon and every day wished that we were back in the quiet, peaceful setting of the HBP.
We'll definitely go back.
One thing to note is that you really need to drive a ways for dining options. There is only one restaurant at the hotel. It's good, but you wouldn't want to eat all your meals there. We don't mind driving, so it wasn't an issue for us.
Great beach, Great hotel
Upon acknowledging that we were there for our honeymoon, the front desk upgraded us to an ocean-view room in Tower 3 (definitely the best set of rooms) and sent up a bottle of champagne. Very classy. Generous too.
What the hotel lacks in the quaintness, amenities, and general pampering provided at the Four Seasons (where we enjoyed the latter part of our honeymoon), they make up in their adjoining beach (consistently rated among the best in the world) and in price (see Hot Deals at the Hapuna Beach website before booking anywhere else.) Additionally, you get two hotels for the price of one with Hapuna Beach: its sister resort, the Mauna Kea (a ten minute shuttle ride away) provides to guests at the Hapuna Beach everything it offers to its own guests.
We would definitely stay there again (Under $200 a night for a four-and-a-half star hotel? Are you kidding me?). For honeymooners, we would encourage others who like the beach to do as we did: share your time between Hapuna (for the price and the beach) and and the Four Seasons (for everything else). One caveat about Hapuna: Stay away from room service! The food's terrible!
Best beach, great rooms, needs finesse
we stayed at Hapuna Beach Prince for 2 full weeks Aug 2002. The rooms are spacious - we liked that they have rooms with 2 queen beds, which works better for a small family than 1 king or 2 doubles. The beach is fantastic. Long, curved, white sand beach. The corner where the hotel is has good snorkeling near the black lava rock area. We had days with hardly any waves and other days with waves perfect for boogie boarding. Weather on this side of the island is perfect. We had 2 late afternoon brief rain periods, rest sunny with occasional clouds.
The hotel facilities are what you would expect for a top hotel. Just some of the finesse that other resorts in the area have is missing - the decor is somewhat plain. The service was good but not impeccable - somewhat slow and unreliable.
All in all, we would go back here again, mainly because it's quite good and right on the best beach of Big Island.
Just stayed here for 3 nights at the beginning of June and just read the other review from a few days ago on this site. No roaches or mice in our room. The place was indeed dead which after island hoping for two weeks it was nice to have the pool, beach and restaurants with little more a handful of people. The rooms are perfect. I too got the hotwire rate of under $200 per night and I would have paid more if need be. Of all the places I stayed on my recent trip, I would stay here again and again.
The hotel had roaches and mice.
We found the hotel almost empty when we arrived and we quickly found out why. The rooms we were given were nice but we found a roach running around the first night. The next morning we awoke to find a mouse running all around the room. We were unable to cancel our reservations because they were made by Hotmail or I would have left immediately. It ruined my vacation and the hotel management could have cared less. I advise everyone to avoid the hotel regardless of how many stars it has.
TripAdvisor Reviews Hapuna Beach Prince Hotel Kohala Coast
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