Novotel Cardiff Centre

Address: Schooner Way, Cardiff, Southern Wales, Wales, CF10 4RT, United Kingdom | 4 star hotel
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This 4 star hotel, located in the Butetown area of Cardiff, is near St. David's Hall, St. David's Hall Galleries, St. David's Cathedral, and Theatr Brycheiniog.
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    Historical Traveler Reviews Novotel Cardiff Centre

    Not impressed for what we paid


    I stayed at the Novotel in Cardiff for one night during March. The room was quite small, but it had what you needed. Took a while to check in and the price of the room was about 80 per person (which was a rip off considering you can get cheaper in London!). The hotel has an indoor swimming pool, gym and sauna/steam room which was good. We took a taxi to the centre which was about 10 mins away. The hotel also has a free car park for guests which is secure. I didn't have the breakfast at the hotel as they were going to charge us an extra 10 for it. All in all it was ok if you can get a night at the hotel for less then i'd definitely stay there, otherwise if you have to pay 80 per night then i wouldn't bother and i'd advise you to stay somewhere else as you would get more for your money.

    Terrible staff!!!


    The rooms were actually acceptable. Rooms on the new wing are nicer than the ones on the old wing, but even the older ones are overall fine. However, the hotel staff were terrible. Staff members working in the morning were fine, but the ones at night -- Alex and Steve, specifically, were rude and irresponsible. I asked for a change of room after the first day -- from the old wing to the new wing for an additional charge of 10 British pounds, and the staff moved my luggage from the first room to the second one while I was gone, without telling me or leaving me a note at all!! I came back to the hotel later that evening and found that my bag wasn't there, so I went to the reception to ask, and the two staff -- Alex and Steve "did not know anything"!!! My brother asked for the manager and one of them said he was the manager!! A manager treating customers by saying that he did not know anything!!! Good point, haha! And he even claimed that it was not his problem and he was not responsible for that. I said I would file a claim if they lost my bag and the "manager" said, "what for?" He even told us to just go if we did not like the way he was! And when my brother and I talked in our own language, they said, "speak in English!" I couldn't believe that! We weren't even talking to them, so why couldn't we talk in our own language?!?!?!?! Finally we found the new room number and got the key, turned around towards the elevator, and one of them chased after us yelling at my brother! I cannot believe that this kind of "service" would be associated with a "national chain" hotel!! Anyway, they were rude and mean to the customers. I wouldn't want to stay at a hotel with that kind of "hospitality," particularly for that kind of price!

    Absolutley fine


    Booked a two night stay in Cardiff for visiting places my grandparents lived and worked in. Read previous reviews after booking so was a little concerned. But the stay was fine. Check in and out was painless. Breakfast was excellent. Room was very nice, if a bit shabby but refurbishment is going on and the work was not intrusive. It was a good 15 minutes walk to centre etc but not a problem. Seemed to be mostly business people staying. Nice pool and small gym.

    Great Central Hotel - No Problems At All


    My daughter and I stayed in this hotel last weekend and thoroughly enjoyed our stay. Our twin room was impecably clean, bright and airy - overlooking the carpark. We found the staff to be extremely helpful - I didn't want to eat in the bar with my young daughter as there were a lot of footie fans staying at the hotel (no offence intended) and I found being a lone female with a young daughter amongst so many raucous fans a bit intimidating (and smokey!). The restaurant manager welcomed us to eat in the restaurant but from the bar menu (my daughter eats like a sparrow!). The waiter was extremely chatty/friendly and even treated me to a free dessert (ssshhhh!), I think he felt sorry for me sharing dessert with my daughter - in truth, I am dieting!! (or was!). Swimming pool was very chiily, but again, the staff were fine. We were given lots of friendly advice on how to get to the various local attractions. We would DEFINATELY stay here again - we had a great time.

    P.S. I rarely stay in anything less than a 4+ and am VERY fussy, especially where cleanliness is concerned - I had no issues with this hotel at all.

    The hotel DOES state on arrival that it is undergoing refurbishment - and I know I had one of the refurbished rooms, because I asked. My advice would be to ask if you can assured a refurbished room before you book, I can't comment on the ones still to be done.

    Not too bad at all!


    I visited this hotel for a weekend away with the girls. We are in our twenties. The only complaint I should make of this hotel is the staff who were indeed rude and patronising but we didn't let that get to us. The room was dark and dingy but as all we would be doing is sleeping their then we didn't care. The refurb is definately needed! It isn't far from anywhere and costs about 2 in a taxi to the town or to Mermaid Quay but we preferred the walk. The gym and pool were pretty rubbish but we were too busy getting drunk all weekend to care!

    Hotel of errors!!!


    Me and my colleague were booked into this hotel for 2 nights, we arrived at about 8.30, and check-in took almost 45 minutes!! the reception staff chose to overlook us in the middle of the check in prcoess because they were dealing with an incorrect booking. Anyway I finally proceeded to my room which was rather small and dingy. Poor lighting! We decided to eat in the hotel restaurant as it was too late to go out, the food was atrocious! 3 baby carrots with a few potato rostis piled up ona plate which had a circle of some sort of sauce dribbled around it. the drinking water was appauling so we had to buy mineral water from the bar. I enjoyed by business trip to Cardiff, but the hotel spoilt it. On the way home I rested my suitcase against the wall and it actually came off, I mentioned it to the reception staff when I checked out, checking out took almost 20 minutes as there was mix up again as to whether our booking had been paid in advance or not.

    Not as bad as all that!


    The hotel must have been reading these reviews and bucked up their ideas. Admittedly nothing went wrong during my stay and this is often when the true colours of a hotel shine through. However, from accepting our luggage at 10 am on a Sunday when normal check in is after 2pm to the complimentary little toy red dragon on leaving, I was pleased to stay here. Seventy nine pounds a room seems about right to me. Breakfast being separate does not bother me at all. I like seeking out caffs and coffee shops without feeling obliged to have breakfast in the hotel. I am not the fittest of chaps but I did not mind being ten/fifteen minutes away from the millennium stadium and you are half way between the city centre and the thriving bay area which has lots of restaurants and bars. Staff were very informative about these. Perhaps I was there on an 'on-day'!

    Utter rubbish


    We stayed at this hotel over easter 2005 .

    The room was booked online weeks in advance for 59 a night.

    When we eventually found the hotel I was impressed, it looked very nice and when we went inside it got even better ,everything looked brand new from the carpet to the swimmimg pool - This is where the good part of our stay ended!

    The woman on reception ignored us for a good 5 minutes while she worked something out on her calculator, she then told us that we didnt have a reservation (even though id just handed her a print-out with everything from my name to the reservation number on it - all she needed to do was enter this number into her pc)!

    It took her manager to sort this out as she was totally incompetent (we even had to spell out our surname for her twice, it's Shaw - a 5 year old could spell that!!).

    They then tried to charge us 69 per night -when i pointed out that our booking was for 59 they apologised and said thay had automatically added breakfast - Fair enough you might think except the web site we had booked with gave the impression that breakfast was included in the price,also breakfast costs 11 , 59 + 11 is 70 not 69 - It felt like they were trying to pull a 'fast one' on us.

    When all this was sorted out we went up to our room - the hallways were decorated in the same manner as the rest of the hotel we had seen - tastfull and new throughout - so we were horrifed when we opened the door and saw the state of our room - it was tiny ,dark and depressing - it looked like something you'd find in a b+b that hadnt been decorated since the 80's.

    It was obvious that the hotel had been superficially improved on the outside so as to lure guests in so it could remain open whist being modenised

    we couldnt be bothered with the hassle of complaining any further so we left our bags in the room and went out to sample the pubs and clubs of Cardiff.

    The hotel claims to be close to the city center and near to the millenium stadium - ITS NOT - its about a mile from the hotel into the city center and is very hard to find - it is actually on an industrial estate!

    In the morning when we checked out - the hotel again tried to charge us 69 a night - to say I was less that happy is an understatement.

    I've since found out that the hotel is 'undergoing refurbishment' and all the rooms will all be improved by 2006 - thats a long time to wait just to get value for money and it doesnt excuse the shear incompetance of the staff.

    You can get better for less in Cardiff

    Very Disapointed


    After all the hype we expeted better. Car park full on arrival - so not a good start. Had to park in public car park. Reception was good and the foyer looks very impressive withh all the floors visable from the atrium.

    The standard rooms at 185 per night are ok size but not that big really. Only room for 2 single beds, desk, 1 chair and a unit housing TV & minibar. Very narrow wardrobe built into the wall

    The best thing you could say was that you had your own balcony and a nice view of the Millennium Centre and the bay.

    Bathrooms are good if you like a wet room, so no bath!

    Breakfast was a disaster. Nice view of the bay once again but with the sun shining rght in you had to close the voiles, so no view! It was a buffet breakfast and I havnt found one of those burner things that keep the food hot. The hottest things were the plates! I was looking forward to some Welsh laverbread, but it was as hard as the table. At 16.50 per person for breakfast dont bother if its not included in the room rate.

    We were glad to leave, perhaps we were spolit by our stay at the Ritz Carlton in Sharm el Sheik 2 months before! Now that WAS 5 star! Cardiff Bay is 3 star tops.

    I gave the hotel a poor review in my guests comments card, but no one has contacted me over a month later to find out what was ther matter!

    I wont be back!

    What a Nightmare!


    Stayed here after a friends wedding and it was awful! Room was very small and dark. Bathroom had black mould on the grout.

    I suffer with a bad back and phoned ahead to check if the beds were firm, and was assured that they were. Unfortunately this was not the case, ours was so lumpy I ended up spending the night on the floor - not what I had in mind.

    To add insult to injury Reception were totally disinterested. Definitely not to be recommended!

    TripAdvisor Reviews Novotel Cardiff Centre

    4.00 of 5 stars Excellent

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