Hanoi City Palace Hotel
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How has this hotel rated in the past?
- Shuttle bus service
- Drycleaning onsite
- Airport Transportation
- Minbar in room
Photos of Hanoi City Palace Hotel
- Outdoor pool
- Indoor pool
- Minbar in room
- Refrigerator in room
- High-speed internet in room (surcharge)
- Non-smoking rooms
- High-speed internet in room
- High-speed internet in room (free)
- Free High-Speed Internet
- Wireless internet connection in room (free)
- Wireless internet connection in public areas
- Wheelchair accessibility
- Free parking
- Beverage Selection
- Family rooms
- All-Suites Property
- Shuttle bus service
- Drycleaning onsite
- Airport Transportation
- Multilingual staff
- Laundry facilities (self serve)
- Room service
- Free airport shuttle
- Concierge desk
- Babysitting service
- Continental Breakfast
- Business Services
- Meal plan
Historical Traveler Reviews Hanoi City Palace Hotel
OK aber ...
Das Elegance 3 ist das dritte Haus in Hanoi der Elegance-Kette und ist brandneu...vielleicht noch zu neu! Hatte über die Internetseite gebucht und ein ordentliches Superior Doppelzimmer bekommen ($65+$14 für Umzug) War für drei Nächte hier. Nachteile: Es ist sogar in den Zimmer nach hinten gelegen sehr laut, weil die Klimaanlage rund um die Uhr läuft (was nach einem langen Tag im Verkehr von Hanoi echt nervig sein kann), die Bäder sind schön, aber die Wanne ist nicht richtig eingebaut und es stinkt etwas. Das Frühstück ist wirklich sehr einfach. Allerdings hat man einen PC im Zimmer, es hat eine gute Lage (10 Minuten zum See oder in die Altstadt) und die Angestellten sind ok.
Elegance 3 is the third Hanoi hotel of Elegance hotels group, it's brand new....maybe a little bit too new.Booked via their website and got a decent superior double room at 65usd plus 14usd for apt transfer. Stayed 3 nights.
Downsides: noisy even at the rear due to their AC system working all night (very annoying after a long day in Hanoi traffic), nice bathroom but bath tub not fixed and so smelly...., last but not least very basic "breakfast".
On the other hand, pc in room, good location (10 min to lake and old city), staff ok.
New Hotel with excellent service
We just stayed at HE3, leaving Jan 31 after a 5 day stay in the Family Suite. We had wanted to stay in Hanoi Elegance 2, but there was no room. We paid $105/ night which is a bit steep, but that is the room they had available with no notice after we moved out of our other hotel for lack of heat. (We had a king size bed and a queen size bed -- which we didn't need. The room was beautiful and the service excellent. You could tell it was a new hotel, as everything was not done yet. We did have a shower rod and curtain installed while we were there. We had a computer and desk in our room and the staff could not have been more helpful. We had brought along our newly adopted baby who was the first baby to stay in the hotel. They had everything we needed. The hotel provided a crib (known as a "baby cot"). The hotel location was maybe an extra 10 minute walk from the downtown part of the Old quarter, but not so much that kept us from going back. They had not installed heat in the lobby yet, so breakfast was cold (during this Hanoi cold spell). I guess the breakfast was adequate, but I wouldn't rave over it. I think one of the problems is that the staff who serves the breakfast doesn't know English enough to answer any questions. I would stay there again, but would still have liked to stay a little closer to the downtown area. Hang Bong Street is a nice street though, interesting to walk along and shop (it is the silk and cotton street). We found out about the HE3 when we tried to book at HE2 and the manager suggested that they were opening a new hotel when we would be in Hanoi. We didn't want to book a hotel which hadn't opened yet, but after we spent a night without enough heat in another hotel, we called, booked and arrived and took the room right away. Plenty of heat in our room, as the outside temperature was 45 degrees Fahrenheit (in the day)- rather cold for Hanoi.
I recently stayed at the Hanoi Elegance 3 Hotel. I stayed in a deluxe room. The room itself was very nice with new amenities and a computer with free internet access in the room. My room however did not have a window, which did make you feel a little closed in.
Breakfast was good, except one morning there was a full breakfast room and it took 30 minutes for my breakfast to come! I never ended up getting my drink because I had to go on a booked tour.
Staff were very polite however this at times seemed very forced. When checking out I needed to leave the hotel at 6.30am. I informed staff the night before and they told me to come down just after six for check-out procedures. I did this however when I got there the staff were asleep on a mattress in the hotel lobby!! I went back to my room and then waited a while then had to call down, in order to wake them up!
This hotel was probably my least favorite of all the hotels I stayed in whilst traveling in Vietnam.
Essentially there is nothing wrong with this hotel, however there seems to be some staffing issues and a definite language barrier!
Over priced and not yet finished. Still smells of paint and plaster dust. Still need to install light fittings, etc. Compared to other hotels in Hanoi i think this one is overpriced. My "deluxe" room felt like a prison cell, so asked to be moved. Staff extremely obliging and apologetic, but I think they are trying to capitalism on the "good" name and value of the other Elegance Hotels. Good location though. Breakfast choice of only about 5 items, unlike other cheaper hotels that have a restaurant/cafe attached and "buffet" style. Met some yanks who had the same size room as mine (i.e. very small) and they were told that it was a junior suite. Friends here have the junior suite (facing th street with balcony) and it is ok and large but at US$90/night, in Hanoi, very disappointing. If I didn't have such a large group with small kids would have checked out already (here until 24th Jan). Morning Star or Majestic looked ok and reasonable.
Wir sind überaus zufrieden mit dem Service und der Professionalität im Hanoi Elegance 3. Es war sehr sauber, die Angestellten waren sehr hilfsbereit, schnell, zuvorkommend und positiv eingestellt. Sie waren schnell zur Stelle, wenn wir an der Rezeption waren und haben etwaige Probleme schnell beseitigt. Die Zimmer sind neu und die Internetverbindung ein echter Vorteil. Die Zimmer sind ruhig und geräumig. Sie haben uns bei der Buchung einer Tour in die Halong Bay geholfen und dafür keine Kommission genommen. Hätten genau dasselbe bezahlt, wenn wir direkt bei der Tourleitung gebucht hätten. Sie besorgten uns auch Eintrittskarten für eine Vorführung der Wasserpuppen. Das Frühstück war ausreichend und wurde mit einem Lächeln serviert. Alles in allem eines der Highlights unseres Urlaubs in Hanoi!
We were extremely pleased with the service and professionalism of Hanoi Elegance 3.
It was extremely clean, the staff were helpful, prompt, accommodating and enthusiastic. They attended to our requests when we called the front desk very quickly, and solved the problems soon.
The rooms are new and the internet connection was a real plus. Rooms were quiet and spacious. They helped us book a cruise to Halong Bay with no extra commission - we would have paid the same amount if we had booked directly with the cruise organisers. They also helped us get tickets for the water puppet show.
Breakfast was adequate and always served with a smile. Overall, it was one of the highlights of our stay in Hanoi!
Fantastic new hotel
I think we were one of the first people to stay at the Hanoi Elegance 3 hotel. It opened in mid January and its fantastic. It is the 3rd hotel in the Elegance group. My wife and I have previously stayed at Hanoi Elegance 2 last year so we were sure Elegance 3 would be equally good. And it certainly is. You enter from the crowded Hanoi streets of the old quarter into an oasis of cool calm. There are marble columns in the foyer, and a comfy seating area. This leads into a lovely dining area and the back wall is designed with bricks and foliage to give it a nice feel. There is also a little pond and trickling water. Our room overlooked the street and were delighted to have a little balony area with a little "zen" garden. The Hanoi weather in January is typically chilly but our room remained nice and warm. Good quality furniture and excellent bathroom. And the hotel is spotlessly clean. The staff are probably the most important part. Always friendly, very efficient, fantastic service. Nothing is too much trouble for them and they made us feel special. Definately would recommend this hotel. Great location, great staff, great service, great room. Thanks the Elegance team.
Weit über den normalen Service hinaus.
Die Angestellten haben sich so sehr bemüht, unseren Aufenthalt so angenehm und komfortabel wie möglich zu machen. Sie besorgten uns Visa, holten uns am Flughafen ab, alle waren hilfsbereit und freundlich, man fühlte sich gut aufgehoben und nicht einfach nur bedient. Obwohl dies ein bezauberndes, kleines Hotel ist, ist es die persönliche Aufmerksamkeit, die man als Gast erfährt und die es zu etwas Besonderen macht.
Way beyond professional service
The staff at the hotel have gone out of their way to make our stay pleasant and comfortable. From arranging our visas, to planning trips, to picking us up at the airport, everyone has been helpful and kind, so that you feel cared for, not just taken care of. Although this is a lovely, small hotel, it is the personal attention that we have received, that makes this hotel exceptional.
TripAdvisor Reviews Hanoi City Palace Hotel
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