Hampton Inn Philadelphia Convention Center
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Historical Traveler Reviews Hampton Inn Philadelphia Convention Center
Uncaring Staff and Management
We stayed at this hotel two nights in the fall of 2003. When we opened the door to our non-smoking room, the room reeked of smoke. We used the bathroom and immediately called the front desk to request another room. We were told no rooms were available.
We went downstairs to talk to the desk clerk; she again repeated that no other room was available, but that by the time we got back from dinner, she would have an electronic air purifier in the room.
Returned from dinner -- nothing had been done. We called the front desk again and were told nothing could be done because housekeeping had left for the day. We told them evidently housekeeping had not done such a good job when they were there since they had not noticed the shower caps that had been attached to the smoke alarm and sprinkler in the room where there had evidently been a party the night before.
We then went back downstairs and asked to see the manager. He rudely told us the room was okay and nothing could be done. He also said that we had not followed proper procedure by reporting the problem immediately and that we should not have even walked in the room if it smelled bad. He walked away. My husband then told the desk clerk that if he suffered a breathing problem that night, he would hold the hotel responsible corporately, and both her and the manager responsible individually, and that she might want to tell her manager that. She suddenly, miraculously found us another nonsmoking room.
When we returned home, I wrote a letter to Hampton Inn's corporate office and to Hilton, the owner of the Hampton brand, with a copy to the hotel. There was no response from anyone -- pretty clear evidence that the rude, arrogant attitude of the hotel staff was a trickle down from higher up.
Don't judge a book by its cover!
We stayed here back in the summer of 02. It was a brand new hotel, but looks can be deceiving. The room, lobby, exterior, and decor was excellent.Breakfast attendant and check-in staff was rude, abrupt, interrupted me, and just impolite.The location immediately around the hotel is rundown and looks unsafe, except for the convention ctr small police station diagonally across the street. There is also a naughty video store a block over, to give you an idea of the area. Subway is about a block behind, near a junkyard car mechanic.Someone else here stated that, a employee stole their credit card number. Well something ike that happen to me too!!! I found charges made to the Philly Traffic Court. Beware! Though the looks are excellent, and it isn't too far from conv.ctr., marriott, and reading term. market.
Stay away from this place!
This place had terrible service, which is hard to believe in the service industry. A complaint was ignored for more than 5 hours, and when the complaint was made, the front desk help was defensive. When returning late at night and seeing the problem hadn't been resolved, the front desk offered to change our room. After 25 minutes of waiting up to hear what the change would be, I called back. Defensive again, she sent a woman up with the new key. The woman knocked, I answered, and she said, "Here's your key." No offer to help, no apology. There's nothing pleasant about having to pack up and move at 1 am when you're ready to go to sleep. I tried to complain to a manager, but there never seems to be a manager there, or so I'm told. Numerous messages have yet to be returned. Mind you, they offer a 100% satisfaction guarantee or your money back. Baloney.
I arrived at the hotel prior to check-in time and the staff was very courteous about holding my bags. I returned very fatigued from an early morning flight and exploring the city, although my room was not ready becuase it was still prior to check-in they upgraded me to a suite so I could go ahead and go to my room at no extra charge. The night prior to checking out the hotel staff asked what time I would be leaving and they had a cab waiting for me that morning. I had a very enjoyable experience and did appreciate the helpful staff.
ONLY if you like (unwelcome) surprises....
I was an unhappy guest at the Philadelphia/Convention Center Hampton Inn property. My wife and I chose this property based on a recommendation from Expedia. The rate was very very attractive...but the stay was unpleasant. Specifically1.Registration staff was not friendly; they were almost abrupt. Errors in check-in caused an inconvenience later in our stay. a.We understand that they were working on Thanksgiving day, but we would have preferred a bit more warmth b.The clerk who checked us in put in the wrong checkout date and as a result, we were locked out of our room on the last day of our stay. This came an a most inopportune time 2.We found several inoperable amenities and some of these amenities were part of the reason we chose your property. Specifically: a.The coffee maker s carafe was broken. The front desk was kind enough to provide a replacement but not until someone with a key to a storage closet arrived an hour after we needed the coffee maker b.One of the treads on the stair-stepper machine in the fitness center was coming loose. This presented a dangerous situation: Before I stopped using the machine, I found myself nearly turning an ankle on it c.There was no water in the water cooler in the fitness center. No cups either d.The ice machine on our floor (we were in room 402) was inoperative as was the machine on floor 5. I had to try 3 machines before I found a working ice machine 3.The housekeeping was inadequate. Specifically: a.The room was poorly cleaned after our first night trash from the coffee service were neglected b.The bed was made but the linens were not changed c.The housekeeper neglected to replace the shower drain after cleaning the tub d.Coffee supplies were not replenished. I don t understand why the housekeeper would provide new coffee cups but fail to replenish the coffee supplies nor clean the coffee pot4.Finally, when the trip was over, and I tried to write you a letter of complaint, the person with whom I spoke (Chris Dalrymple, in the Media Relations office) flat refused to give me the name of the president/chief executive of the Hampton Inn group, saying she could only provide me with a Guest Relations staffer. This is nuts: Why should a company be afraid to let customers speak with the Boss.My advice: If cheap is your only consideration...you have it here. If you want to be more comfortable--go elsewhere!Harry Steinman, Boston MA
AVOID this hotel
Having stayed at many Hampton Inns and find great dependability on their good quality, well lighted rooms and great staff, the Philly Convention Center seemed like staying at a super cheap motel.
My 'business' room did have a desk, albeit very tiny with NO lamp, only lite by the very few, low wattage lamps in the room. All over, the room was very minimal and not up to Hampton Inn standards.
After leaving my car with the parking valet, I realized I left my cell phone in it. Tried to call the bell captain on the designated phone button ... didn't work. Called the front desk ~~ a very bored desk clerk transferred me to the 'captain's' desk. Left a message and asked that they call me and I'd retrieve the phone in the lobby. One hour later, no return call, so off to the lobby. Saw the message light on his phone still blinking, obviously totally ignored, and had to wait one more hour to have the phone retrieved.
Before going to bed that night, I tried to set the radio/alarm ~~ unless I set the volume at the highest setting (would wake up all guests on the floor!), no sound emanated from the radio. Hit the 'Wake-up' button on the phone ... didn't work. Called the front desk ~~ same bored clerk. Asked for a wake-up call and explained the phone buttons are non-functioning and the radio doesn't work. "We'll replace them tomorrow."
Next day after returning from my business appts., no new phone and no new radio. Called desk again, "We'll replace them tomorrow." Next day after business appts, no new phone, no replaced radio.
Before the third days appts., I stopped at the front desk and AGAIN requested a radio replacement. Returned late that evening from a business dinner to no radio and no replaced phone.
Next morning, AGAIN went to front desk. Assured all would be fine when I returned. "FINE"?? Came home from a business dinner to find my room wasn't even cleaned that day! Called the desk ..."Sorry, housekeeping left for the day."
On leaving the fourth day, I called the bell captain for parking valet to retrieve my car. "It will be here in about 10 minutes." Fine. ONE
Did I mention that on the third night the fire alarm went off and all guests were evacuated at 1:00 A.M. Not unacceptable, by any means, but after standing in an alleyway for about 15 minutes, we were allowed back in. NO explanation given, although it would have been most appreciated.
With all the great hotels in Philadelphia, never again would I stay at the Hampton Convention Center, nor, as you may surmise, would I ever recommend anyone stay there!! As a note to a GREAT hotel, the Hotel Sofitel is superb! Try it instead.
Try someplace else
If you are looking for inexpensive there are many better places, other than that this hotel has little too offer.
Nice hotel 'However'
overall, a nice hotel near the convention center and the farmers market. Independence Hall and the Liberty Bell are within walking distance. The hotel is only a few yrs old. Rooms are clean/spacious and the hotel provides an ample continental breakfast.However, beware paying for your room with a credit card. I believe one of the hotel employees stole my number and made some fraudulant charges.
A GREAT stay at the Hampton Inn!
My co-workers and I stayed here for three nights during a very cold snap in January, and we were extremely pleased with our quiet, warm and cozy CLEAN rooms; the 24-hour complimentary coffee, tea and cocoa bar in the lobby; a generous, nicely-presented free continental breakfast; the friendly and helpful staff; and the hotel's convenient location near the convention center, Chinatown and the Reading Terminal Market. We would absolutley recommend it to business AND pleasure travelers as a great place to stay!
Hampton Inn Convention Center was a great hotel stay! It was a brand new hotel w/exceptionally clean rooms. Staff was friendly and accomodating. I would definitely recommend this to all my friends and family!
TripAdvisor Reviews Hampton Inn Philadelphia Convention Center
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