Hampton Inn Manhattan Chelsea
How has this hotel rated in the past?
- Continental Breakfast
- Free High-Speed Internet
- Wheelchair accessibility
- Fitness/Health center
- Business Services
- Pets allowed
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Historical Traveler Reviews Hampton Inn Manhattan Chelsea New York City
We stayed three nights in late June. The hotel has a great location between two subway lines running up and down Manhattan. Easy rides to Lower and Uptown.
For families, rollaway beds do not fit in the smallish rooms, so our youngest had to sleep on a mattress placed on the floor. Also, Chelsea is the new hotspot for the local gay/lesbian community, but the real center of such activity appeared to be a couple long blocks away.
Rooms are smallish. Firm beds were comfortable.
Their idea of breakfast is well below that of Embassy Suites.
We had nothing but good experiences with the staff.
Minor inconveniences but just fine for the price.
What a find in NYC! We stayed there for 2 nights after having tried out some other hotels in NYC and we always have been disappointed... not this time. Ok, it is not the Waldorf Astoria, but a great value. We stayed there a few weeks after opening, everything was new, staff was friendly, breakfast was extraordinary for NYC (never forget where you are). I would always recommend spending a few dollars more for a room with a view (wonderful!!! had a view at the Empire State Building). We loved it and would always return to this hotel. Not to forget, the location. Chelsea is a good place to be, nice restaurants and cafes around, all in all... HIGHLY RECOMMENDED!
Good location, helpful staff
I stayed here over a long weekend. After searching for weeks for a decent hotel at a decent price, I chose the Hampton. I was worried that it would be far away, but we walked to most places in the area. It's a long, but nice walk through all of Lower Manhattan, and easier walk North to Times Square, and a block or two to several subway lines. The rooms are small, but who cares. Who comes to NY to sit in the hotel? It is nicely decorated and the staff was quite helpful.
Three small complaints. One, the bed wasn't very comfortable. Two, the free breakfast room is set-up terribly and causes congestion and crowding. Three, I agree with an earlier poster about the bedside lights...they are annoyingly complicated to turn off and on.
Still, you won't find a better namebrand hotel in the area for anywhere near the price. The rooms are as good as any that cost $100 more.
Some odd things made the Hampton Inn stay disappointing
Stayed at the Hampton Inn Chelsea for four days in Mid March, 2004. The room was comfortable, if a little snug, and the services advertised were reliable (breakfast, coffee, high speed internet, etc.) But there was a weird quality to the staff. At check-in, the woman behind the front desk remained on a personal phone call for a full three minutes before putting the phone down to check me in. I had to ask the front desk to have housekeeping take care of my room two times (out of four) because I returned to the room after 5 PM and it was unfinished. For the value and the location, it is a good hotel. But they need some training.
Nice Hotel - Reasonable Price
New hotel. Very clean, rooms on smaller side, but still nice and has free high speed internet and free local calls. Standard Hampton Inn fare. Hotel is located in Chelsea which is an up and coming neighborhood. Lots of stores and restaurants around the corner.
Convenient to many subway lines. If walking back at night cross-town, try to stay on 23rd street, more lighting and people. Price is usally a bargain for NYC, and you get free breakfast.
Excellent Value and Service
Stayed at the Hampton Inn in Chelsea for 5 nights last week and was glad I did. I'm originally from NY and know the Chelsea area pretty well - plenty of restaurants and not too far from midtown. I had to go to the Javits Center just about every day during the trip (average fare was about $4.40 plus tip) and had no trouble getting a cab on 6th Ave.
just a few steps from the hotel. The bell staff even helped me when I had to get my bags down the street to find a cab. The room was clean and efficient and the free high speed internet was excellent and easy to use. I forgot my cable and was able to get one with a $25 deposit which they credited when I left and returned the cable. Breakfast area was crowded but good. If you like firm beds you'll love place. I slept soundly every night. Even had a problem with a loud TV coming from another room which I called about and they followed-up on. I would stay here again in a heartbeat.
Good value and location
Great value; clean new rooms (small - but expected) and pretty decent location. Good shopping and eating right around the corner. Staff very friendly and helpful, breakfast not too bad - standard Hampton fare, but that still saves $$$. Not too easy to catch a cab - have to go over to one of the avenues, but all in all a very pleasant experience. Would definitely stay here again.
A Great Find in New York
We stayed at the Hampton Inn in Chelsea New York for three nights in January. From the time we arrived to when we left, the staff was very friedly and helpful. The Hotel was very clean and our room had a great view. We were very surpirsed at the breakfast. The quality and choices were very good. It saved us going out each morning and buying breakfast. We would highly recommend staying here. Our only criticism is that the room did not have a safe for personal belongings. Most hotels have this amenity.We will return to this hotel on our next visit to New York.
Balanced standard accommodation
We stayed in the Hampton Inn for a week while visiting New York recently.
Plus points include: - Building is brand new, so is all hotel furniture, linen etc. The common areas are also clean. - Staff were friendly and helpful - Showers had good water pressure and had a range of waterflow types which you can adjust to suit. Bathrooms also had hair driers etc. - Rooms were modern but basic, with iron & board and everything you would realistically require. Ours also had an semi-openable window. - Beds are the best ones we've ever slept in, even better than our own. - Fresh baked cookies are sometimes left on the reception desk which is a nice touch. - Very quiet: no street or guest noise was detectable within the room we had.
The poorer points include: - Breakfast: the food was horrible, even though it was included in the room rate. Eggs were "hotel breakfast" fake ones, and there was rarely any bread for simple toast! Anyone with dietary requirements will not be well catered for (i.e diabetics, vegetarians, low fat diets etc). I'd recommend eating breakfast elsewhere if you like to feel good at the start to the day. There's a Starbucks nearby if that floats your boat. - Location: there's not a lot to do in Chelsea other than people watch. The area around the hotel has its fair share of car parks (both multi-storey buildings and open lots) the latter of which, thankfully, turn into markets at weekends.
The hotel is a few blocks from the nearest subway so if you're nervous walking alone at night this might be a consideration. (The streets around here aren't well lit, although the avenues are) All in all, the location is bound to regenerate over the next few years, but at the moment it might feel to some like a bit of a no mans land. If location and atmosphere are important to you, don't stay here.
Room temperature controls - the heating is not great - you can either have noisy continuous dry heat, or noisy erratic dry heat. Thankfully we didn't need the heater as the room was very warm, but when its cold, you might notice the noise.
Overall, the hotel was fit for purpose, I'd say it will be a 3.5* when it gets rated. I would stay here again but only if it was competitively priced.
Some Nice Touches, but not Great ...
As this seems to be the first review of the Hampton Inn New York Chelsea--I'll be going into quite a bit of detail. Please keep in mind that this is a brand-new, built from scratch hotel--open about two months when I visited. I've never been disappointed by any of the several Hampton Inns I've stayed at in the past. So I thought I would try this new one in New York City and stayed more than a week. My opinion--Okay, not great.
The Hampton Inn is located on a fairly quiet block of West 24th Street, near the corner of 6th Avenue. This block of 24th Street is populated mostly with parking lots & garages and warehouse-like buildings--and is a little intimidating at night. I would suggest walking on the busier 23rd Street if using the 7th Avenue subway at night. On weekends, 24th Street becomes somewhat livlier with street fairs occupying the nearby parking lots. A number of people take the street fair to mean that it's okay to dump a bunch of junk on the 24th Street and 6th Avenue sidewalks and try to sell it as something worth while. This can make passage quite difficult for the pedestrian.
Check-in was fast and friendly. Bellmen were particulary courteous and were frequently tidying the little plaza outside the front door--and probably keeping an eye on some of the 24th Street denizens. The Hampton Inn seemed to be populated with mostly businessmen.
My room was of a nice size--especially when compared to older New York hotel rooms. As a first night greeting, a complimentary package of cookies and bottle of water were waiting for me on my pillow. And a note welcomed me by name. Very thoughtful. The room had a separate closet, but little usable hanging space. The hanging rod is too close to most of the L-shapped back wall. Maybe other room configurations within the Hampton Inn don't present this problem. There was no in-room safe, which I thought was a little odd for a brand new hotel. However, the desk clerks were nice enough to let me into the safe deposit box in the office whenever I needed to get into it--regardless of the time of day. The room was quiet; I seldom heard any activity from adjoining rooms or 24th Street directly outside my window.
TV reception was quite poor. I could never get both CBS and NBC with a decent picture at the same time--it was either Letterman or Leno, but not both. The TV remote was incorrectly programmed, leaving out a number of local stations--and the printed Channel Guide Card is incorrect. A call to engineering got the remote reprogrammed (mostly--still leaving out some local stations), but reception was still bad. Another oddity was the bedside lamps--I couldn't find a base switch to turn them on and off, and had to grope inside the narrow shades to find the switch. The desk lamp of the same style had a convenient base switch, making me all the more curious as to why the bedside lamps didn't have this feature.
The bathroom was a bit smallish, but not objectionably so. The room and bathroom were very clean, but the time of day of the maid service could vary widely from 9:00 AM to 4:00 PM.
The Breakfast Bar was included in the room rate and was quite good.
There were a couple of hot items each day, and the baked goods were very tasty. I figured I saved at least $7 to $10 a day utilizing the Hampton Inn breakfast. The hotel also makes available a sack breakfast for those on the run--a granola bar, muffin, piece of fruit, and a bottle of water. I thought this was a nice touch. Coffee appears to be available in the lobby at all times, and cookies were usually available in the lobby in the early evening.
My only really sour experience happened at check out. My Express Check Out Bill was prepared incorrectly--it didn't take into account a three day rate reduction. When I pointed this out to the check-out clerk, the clerk at first didn't know what I was talking about. I had the clerk pull my rate card that I signed at check-in. Then the clerk didn't understand that the reduced rate was for three days and not one. The clerk told me there was nothing that could be done as the rate "was in the computer". When I threatened to invoke the Hampton Inn "100% Satisfaction Guaranteed or the Night's Stay is Free" policy, the clerk suddenly found a way to overide the computer and correct the rate.
All in all an okay experience. Undeniably a pretty good value. However, once inside the room, there is little New York feel--it is, after all, a Hampton Inn. This block of 24th Street could use quite a bit more gentrification in my opinion. Hopefully, some of the service glitches I experienced could just be a result of this Hotel being so new--shakedown blues. I wouldn't completely rule out staying at the Hampton Inn Chelsea again, but I think there are better choices at prices that are not too much higher than the going rate for a room here.
TripAdvisor Reviews Hampton Inn Manhattan Chelsea New York City
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