Great Hotel! Really Trying!

Beds are soft. Attentive staff. Free shuttle to Wal-Mart. Fresh cookies. Close to Jacksonville airport. Free wireless internet.

Great deal for the money

This was a last minute decision since we were originally booked at a hotel across the street for more than double what we paid at the Best Western. We glanced across the street and noticed that the BW looked much more nicely manicured than most we had seen. We had a half hour in which to cancel our existing reservation so my husband went in and asked to see a room. It was clean and well-equipped. The people working at this hotel were very friendly both in the evening when we checked in and in the morning when we checked out. In addition, the woman running the show at the breakfast seemed to take great pride in her work and maintaining the cleanliness of the breakfast area. It was definitely a great value for the money. Nothing fancy but clean is more important in my book for one night stays.

Breakfast needs to be earlier, shuttle unreliable

Ok, this was my second stay there. It seems my flights are always at 6:00 am or 7:00 am, which doesn't leave the opportunity to partake of the hot breakfast included in the stay. Although, you can grab a piece of fruit, a yogurt and coffee. I scheduled my shuttle service for 5:30 am, my plane departed at 6:45 AM. The desk clerk told me it was just a two minute to the airport in the shuttle, so 5:30 am was plenty of time. When I arrived to take the shuttle, Abigail, the shuttle driver had gone to WalMart to buy bananas and didn't get back to the hotel till 5:45 am the time I needed to be at the airport. She then told me I should have planned to be there 2 hrs ahead of time between Thanksgiving and Christmas season, something very different from what the front desk and the airline told me. Secondly, on the way to the airport, Abigail was speeding, the lane narrowed and we nearly side swiped a truck in the same lane. I don't know why she choose to buy bananas knowing she had a guest needing a ride to the airport, further, her driving was very dangerous. I believe the hotel needs to hire more mature (in age and thinking) shuttle drivers.

Do Not Depend On The Shuttle!!!

I used this hotel for the Cruise package. The 11:00 shuttle to the Port left at 11:55. On return shuttle, I has to wait for OVER one and 1/2 HOURS!!!!! DO NOT USE THIS HOTEL FOR THE SHUTTLE. Stay at a cheaper hotel and park at the Port.

Airline passengers you are also warned!

Very nice at the best price in the area

This low-cost hotel excels beyond it's class. Sure...there are little details here and there -- dented A/C covers on exterior, etc -- that aren't perfect. However, the rooms are great and well-appointed. Loved the fridge/microwave combo. Perfect showers were always hot. Beds were quite comfortable.

#1 best feature? The staff. Kudos to them. Friendly and helpful to the nth degree. I was really impressed.

I stayed at the Fairfield Inn just up the road for twice the price a month earlier. Best Western was just as good and far less expensive. Great breakfast, too!

TIPS: Cell reception is almost zero inside the rooms. Try the second floor if that's a concern.

Need to do something about the mold

Just OK room. A little under Hampton Inn's standards. Room had mold behind the night stand, the dresser and in the upper reaches of the bathroom. Carpet seemed new. Bed was comfy. Desk staff was efficient. There's a Dunkin Donuts across the street for coffee. There are several hotels in the vicinity and would probably try something else the next time.

A good hotel in a convenient location.

My husband and I, along with 10 members of his family, just stayed at this hotel Aug. 16-18 prior to leaving on a cruise. For the value and location, this is a good hotel. It's not even 2 miles from Jacksonville's airport and about 10 miles from the cruise terminal. If you need to rent a car and travel around Jacksonville, the exit to Interstate I-95 is 1 1/2 blocks away. The room was clean, plenty of towels, and very cool considering it was 97 degrees the 2 1/2 days we were there. And we didn't hear any of our neighbors in the next rooms at all. The hotel does have the free breakfast available; however, we chose to eat at the Waffle House (highly recommend that also--great waffles and hash browns) which is a block away. If you are looking for a simple, clean hotel in Jacksonville, I would highly recommend this hotel. If I ever visit Jacksonville again, I will automatically book this hotel.

Great!

We stayed at this hotel last Christmas after a long-hour drive. The hotel was not new but clean enough. The staff were friendly and the breakfast was served hot. Most of all, the rent was not expensive. In all, it was a pleasant staying.

Paper-thin walls!

If you don't want to hear your neighbor go to the bathroom at 4 a.m., if you don't want to hear another neighbor have a coughing, hacking fit at 5 a.m., if you don't want to hear rolling wheels and slamming doors of guests catching the 7 a.m. flight, stay elsewhere. Everything else about this hotel was great. But until they bite the bullet and insulate the walls and ceilings, I won't be staying there. When someone is peeing and you wake up with a start, thinking it's someone in YOUR bathroom, THAT's a paper-thin wall. Knowledgeable, helpful staff and GREAT breakfast. But I require a good night's sleep.

Good Value

The hotel room with a King Bed was clean, comfortable and had all the necessary comforts, e.g, hair dryer, iron and full size ironing board, 5 or 6 pillows for reading in bed, luggage rack, a lap desk for writing, etc. The AAA discount provided a room rate of $71 (plus tax) with breakfast for 2 people is a very good value. Breakfast has been improved to include eggs and sausage in addition to 3 juices, coffee, tea, cereals, toast, bagles, yogurt, etc. A few minor disappointments. The TV reception was slightly snowy. I asked for a quiet room when I made my online reservation but was given a room facing the highway leading to the Airport. The room air conditioner drowned out most of the traffic noise. No elevator to second floor so you have about 16 to 18 steps to carry luggage to the second level. The Hampton offered a customer comment/suggestion post card, but there was no address on the card to mail your comments. Considering the whole experience this was an above average hotel visit. I have paid twice the price for less value.