Hampton Inn & Suites Boston Crosstown Center

Address: 811 Massachusetts Avenue, Boston, Massachusetts, 02118-2605, United States | 2 star hotel
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This 2 star hotel, located in the South End area of Boston, is near South End, Shirley-Eustis House, The Games People Play, and Harriet Tubman House.
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          Historical Traveler Reviews Hampton Inn & Suites Boston Crosstown Center

          Nice Hotel and Staff, shady part of town


          We stayed here for graduation. We flew 7 of us out and stayed here. Very new and nice hotel. Staff here was VERY helpful and their shuttle service, though packed at times, was very handy. They need to add more vans to keep up with demand. The neighborhood is a little on the scary side though. We went out for a walk the first night to find a place to eat, thought we were going to get mugged before fed. The "T" bus line stops

          right out front and you can hop on it and head down to the Prudential Center or the Boston Common for anything you want to eat. Their shuttle service runs you down there too, if you wait until the scheduled time. It's right by the Boston Medical Center, so sirens are common, though not much of that after 11pm, that I noticed. I would stay again in future myself.

          Challenging the Norm


          I chose this hotel because it was offering a much better deal than the ones downtown, even though my temporary work site was neighboring the downtown Quincy Market location. I was aware that the motel recently opened, and that I might experience some problems due to facilities not being ready and the staff not being thoroughly experienced. I'm now pleased to say that my biggest problem was walking the three blocks to the Silver Line each morning and crossing the road to walk to the nearest convenience store for my nightly devil dogs and soda. The motel is a standard Hampton. I had a room without a mini-fridge; but those are available, too. The morning breakfast has some warm items and also has available packets of hot chocolate (which I like). If you arrive at the airport, call the hotel when you get to the baggage claim and you'll be picked up by their shuttle in short time. True, the hotel is next to a medical center and, otherwise, the surroundings are sparse. But as I took the Silver Line into town in the morning, I noticed several quaint eateries on the way. And Bus #1 runs from a stop just a block from the hotel through the convention area all the way to Cambridge at Harvard Square!

          Nice Hotel, Not So Nice Location


          I just got back from staying at this hotel for 7 days / 6 nights. The hotels shuttle came and picked us up from the airport. When we arrived at the hotel, the staff quickly and efficently checked us in and we were off to our rooms. The rooms, although not anything spectacular, were comfortable and clean. There is free breakfast in the morning, a nice pool on the top floor, and a free shuttle that runs on a schedule, making stops around town.

          The staff was very nice and helpful. The front desk clerks answered any questions we had, and let us stay in the pool after closing instead of kicking us out. The shuttle drivers had lots of great information about what to see and what not to see, and how to get there. The hotel manager even paid for a cab, to take me to my destination so that I didn't have to wait for the shuttle. He had the shuttle make an extra stop, to take us to Fenway Park for a baseball game, so that we didin't have to walk.

          The hotel is not in the best part of town, and there is not much around it, but it does sit right on a major bus line, with busses coming about every eight minutes or so. This along with the free shuttle, and the fact that Boston is the "Walking City" make the hotels location a mute point.

          All in all, if you want to save some money, go to the Hampton.

          Stay The Hell Away


          This is the most unapologetically ghetto, poor service, unorganized hotel that I have ever stayed at in my whole entire life. I kept having to change my door key, because the ones that they were giving me weren't working. The staff was absolutely horrible. My girlfriend tried to call me, and when the phone was finally answered after it rang 20 times, the guy picked up the phone and said, "hello", not mentioning the hotel name or anything. Left my glasses behind, called back to get them and they said they had them. Called back again, they said they didn't have them. Toilet got stopped up on my first night there. I should have known from then on that I was staying in a hell hole. Staying in this hotel cost me hundreds of dollars more than if I would have stayed somewhere else more expensive. STAY THE HELL AWAY. DO NOT GO!!! SPEND THE EXTRA 40 OR 50 DOLLARS AND STAY SOMEWHERE ELSE. TRYING TO SAVE MONEY BY STAYING AT THIS PLACE IS NOT WORTH IT!!! IT WILL ONLY COST YOU MORE!

          Great Room, Dingy Area!


          Okay, this is a brand new hotel, as several other visitors have pointed out. This means your room is brand new and clean and not shabby. You've also got a basic complimentary/Continental breakfast that saves you a coupla dollars. That's the good part. The second part isn't too good--at least for someone like myself who didn't have a car. You're nowhere near downtown. You've got to pay mucho dinero for a taxi or try and figure out the public transportation system which I have no patience for since I live in NYC and that's one of the reasons I wanted to leave NYC for a long weekend was to avoid the public transportation system. Since I came in and departed on Amtrak, I asked the desk clerk if the shuttle went to the train station. Without looking up, the woman receptionist said no. When the cab driver drove me to the hotel, I couldn't believe he drove through a construction area then up to the entrance of the hotel. I said: "This is the Hampton Inn?" He nodded his head. You're right next door to an enormous hospital so if you got into a fight with the hotel staff, you have an emergency entrance right there. If you want a bite to eat, you're out of luck. Yes, you can walk and walk to a McDonald's I saw from my 3rd floor window but since it was l2 degrees and at night, I had no desire to go forth to seek and find. Luckily, I had booked a room for only one night so I wasn't stuck there. And by the way--either the walls are as thin as paper or they have a weird type of soundproofing because across the hall was a large family with loud, yelling kids. At times, it was like they were right in the room with me, a not pleasant thought. The pleasant cabbie who drove me back to the train station said that next time, I should make sure my hotel/motel is 'Downtown.' That way, you can around and actually see some of Boston. But if you want a brand new hotel, with big rooms, lots of towels--and you've got either a car or you don't mind busing or subwaying around the city, this could be a good bet.

          Worst Hotel in Boston


          This has got to be the worst hotel in Boston. Pre-booked rooms were cancelled, one of us ended up sleeping on a camp bed in a shared room. Reception a shambles, no duty managers available anytime to talk to. No hot breakfast was available with half hour to go before service was finished, we were told we were too late. Walls so think you could hear exactly and I mean exactly what was going on in the room next door! Awoke at 7am the next morning to ask if we were checking out - this was their policy! Hotel is no were near the centre of Boston, or indeed anything at all, cab fare to the centre is $30 each way. Very rough neighbhood. Plus don't rely on hotel courtesy bus, was not available to collect us from the airport and was 45 mins late to take us to the airport when leaving!

          The new Hampton Inn.


          The new Hampton Inn, on Massachusetts, was great! Everyone and everything was very nice. My daughter thought they should have more variety in their breakfast menu from day to day, but I felt, considering there is no restaurant, that it was satisfactory. And it's available every day, which makes it nice so you don't have to worry about rushing around to get somewhere to eat. All in all I was very pleased. C.J.

          Great value, good proximity to town, rough neighborhood


          Let me begin by saying that I'd actually give this hotel an overall rating of 3-and-a-half stars if this website allowed it!

          We were told that this hotel was North-West of Boston, towards Cambridge, so we were a little surprised when the cab driver took us from South Station towards the South End of town. He told us not to walk around the immediate neighborhood at night. Good advice! It's the first building in a planned redevelopment of this area, just by the Medical Center, and just down the road from a Methadone clinic, apparently. Suffice it to say, there are occasionally some disturbing characters wandering around at night, shouting at traffic and throwing things about. Having said that, it's actually fairly close to the sights for a new hotel, and 10 bucks gets you a cab into the middle of town, while the Crosstown courtesy bus is pretty reliable, though the driver was a bit surly.

          The rest of the staff were extremely friendly and eager to help, though still trying to iron out minor teething problems (safety deposit box keys; internet access) that can be put down to the newness of the hotel. Our room was very clean and fairly well appointed considering the very low price we paid. Noise levels from outside were sometimes quite high, due mainly to ambulance sirens from the Medical Center, traffic noise, and large air-conditioning units 8 floors below.

          Breakfast was OK. Sausage patties, curious egg-discs(!), muffins, rolls, fruit, cereals, coffee, tea, juices etc are all in plentiful supply, and are better than nothing at all. I did find some mould on a banana-and-walnut muffin one morning, but I'm sure this was an isolated incident.

          There's a small fitness room, and a swimming pool on the 9th floor, which was very clean, but only 3.5 feet deep. Internet access is available from every room if you have a laptop. Otherwise, there's only 1 PC on the groundfloor with which to check your e-mail or print stuff, and queues can form pretty quickly. One of the staff was kind enough to let me use her desktop machine in the office, though, which gives you an idea how friendly they are.

          Overall, you pays your money and takes your choice. For a low-cost hotel, the Hampton's pretty good, but probably more attractive to singles, couples and business users on a budget. Families might be better advised to choose a hotel with a better, more central location.

          Great Stay ~ though a little remotely away.


          When making our advance booking, we discovered that this hotel was brand new and had its Grand Opening on July 1,2004. Our stay at the Hampton Inn was for four (4) nights during the week just before the Democratic National Convention (July 20-23,2004).

          Since this hotel was brand new, everything worked with no problems whatsoever. Free airport shuttle service pick up and drop off was more than convenient to say the least, as it will save you some dinner money. My wife and I were picked up at our Terminal within 10 minutes after we called upon arrival. Planning ahead, we did make the shuttle bus reservation for our return flight, which the driver was promptly waiting for us at 7:00am in the lobby area to take us back to the airport.

          Upon checking in, the desk clerk was very polite, humorous, professional and showed us the kind of hospitalility that you would get at a bed n' breakfast location. Perhaps we were the fortunate ones to have such a fine young woman to expedite our check in. Everything that she explained and the local tips on Boston were more than enough to start us off feeling that we made the right choice in choosing this establishment. Another special incentive she gave us was a free upgrade to a king bedroom suite while we only paid for our standard room at the AAA rate. That came out to be $121 (including tax) per night. Absolute bargain in Boston if you were to make parallel comparisons with other hotels which offers the same amenities.

          Though this hotel is in a remote location in comparison to the other hotels which are located in the midst of the city, we discovered that it wasn't bad at all. Being next to a hospital was inviting knowing that there was always a 24 emergency service available....which means that there are always people around. This also equated with having absolutely no problems walking the streets there to catch the local transporation into the city, which we did everyday during our stay. Some nights even returning at midnight. We felt very safe. In fact, the bus stop is directly in front of the hotel about 50 yards away. Boston has a very efficient MBTA public transportation system. The buses and subways were all that we needed to see the entire city. Remember, Boston is a walking city. It would have been just a waste of time for us to rent a car and drive to each place and then spend time looking and paying for parking. We just purchased the 3 day MBTA pass which was valid 24 hours on all the various transportation methods availiable.

          And by the way, we personally didn't encounter any extensive noise problems at the hospital next door (i.e. ambulance sirens or emergency helicopters flying in and out). Perhaps we just were too tired after each day from all the activities or that we just didn't bother noticing them. Honestly we can't recall any noise disturbance. Perhaps we, again, were fortunate in that regard.

          Mind you, the hotel was less than three weeks old when we stayed there, so everything was clean and tidy. We used the pool, which is located on the 9th floor with a view of the surrounding area. They do have a small fitness center, though we opted not to use it for the time being. However it was nice to know that they have one for those would choose to use it. Being that it was during the middle of the peak summer travel season, we anticipated an influx of guests, which many may have been there for the DNC. And yes there were later on during the week, but that didn't hinder any of the services that the hotel establishment provided if you account the myriads of people they had to accomodate.

          Our king suite was more than large enough for my wife and I. They had an in room coffe maker, microwave oven, iron/ironing board and even some complimentary snacks (cookies, crackers, popcorn) that were sitting on the kitchette counter top. Nice little perquisites as these made a good impression on us. But that's not all...

          The complimentary breakfast was better than fair and it definitely served its purpose. Again, it saved us some breakfast money. It was an upgraded typical continental style with the perks of having hot sausages, biscuits and scrambled eggs. Fresh fruit, fruit cocktail, yogurt, cereals and a bountiful selection of pastries all availiable along with several juices, teas and coffee. They even had a breakfast lounge host to monitor the food supply and to make sure each guest had what they needed. Besides, she greeted everyone with a cheerful attitude and struck up small conversations without being too flamboyant or ornate, which would only indicate that she liked her job which would only mean that we liked our stay even more so.

          If ever given the opportunity to return to Boston, my wife and I wouldn't hesitate to stay at this accomodation again. For the value and the quality it presents itself, it stands on its own merit and substance.

          Sure, you can stay in the city at a much older antiquated hotel for a little more money, or stay at a fancy name brand hotel in the city for twice the money. That would be up to you. But whatever you decide, please enjoy it in peace. To each their own. You would have to be the ultimate judge.

          But as for us, Great Job Hampton Inn!


          Nice hotel in a not so nice neighborhood


          Our family of five recently stayed at this new hotel. It was one of the few Boston area hotels that was willing to accomodate us with a rollaway bed in a room with two queen beds - and all for a very reasonable room rate. Being a new hotel, the room and hotel in general were very clean. A few minor glitches (like obtaining a password for internet service) were handled rather efficiently. The shuttle service, while free, is rather disappointing; there is one shuttle and one driver. We generally used it to leave the hotel and took cabs to return. The fare to many tourist locations was usually ten dollars or less. Downsides: the hotel is directly across the street from an emergency room and we heard ambulances all night. It is also very close to major highways and there is a lot of traffic on surrounding streets. The free breakfast is fair at best, but useful given the lack of restaurants in the immediate area. Parking was in a nearby garage and very inexpensive for Boston. If you just need a place to sleep and plan on taking taxis everywhere, this hotel is a good deal. If you want to walk out of your hotel and find quaint shops and restaurants, this is not the place for you! The surrounding area was shabby.

          TripAdvisor Reviews Hampton Inn & Suites Boston Crosstown Center

          4.00 of 5 stars Excellent

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