Britannia Hampstead Hotel

Address: Primrose Hill Rd, London, England, NW3 3NA, United Kingdom | 3 star hotel
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This 3 star hotel, located in the Hampstead area of London, is near Freud Museum, Hackney City Farm, College Farm, and Hampstead Museum.
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      TravelPod Member ReviewsBritannia Hampstead Hotel London

      Reviewed by travlondon

      Not my favorite place to stay

      Reviewed Jan 28, 2012
      by (8 reviews) Strasburg , United States Flag of United States

      I hated this hotel. The location was terrible, and I remember having lots of issues. It was inexpensive though.

      This review is the subjective opinion of a TravelPod member and not of

      Historical Traveler Reviews Britannia Hampstead Hotel London

      Disappointing Hotel


      We booked this hotel before we saw the other reviews on the internet.

      The negatives: - This was our least favourite hotel in our 6 week stay in Europe. As other reviews have mentioned, we agreed that the decor was dated, and we had little confidence in the cleanliness of the room and bathroom in particular. The bed was not comfortable, and the heating did not work properly. We didn't feel that secure after we saw a suspicious looking character (definitely not a cleaner) trying door handles and looking into each room in our corridor. We padlocked our bags together after each day after that, and notified staff.

      The positives: - the suburb and street was nice, and felt safe. The room was large, and we found the staff to be reasonably (but not overly) friendly. Breakfast was sufficient, but not interesting (continental choice was cereal, rolls and stewed fruit only.)

      Overall - we would not stay here again.

      Old,Damp and Haunted


      Me and my wife missed our flight and had to stay one extra night in London.

      We book the Hotel trough the Internet for what i thought was a good 51.50 Pounds.

      The closest underground station is swiss cottage,so its a long walk from there to the hotel and with luggage it can really ---,its very nice around there and safe do.

      We get to the hotel and the first thing that hits us when we arrived to the front entrance and you enter a revolving door is the "Horrible stinck", like mold or old i dont know just awfull old awfull.

      Staff at least with us was "OK"not nice but not rude either.Like robots they did there tasks and that was about it.

      The Hotel elevator was Creapy.It felt we where in the 1800 it was wierd looking smelly doors where creapy.

      The hallways are old worn smelly.All the Hotel is smelly.

      Bathroom was clean but old.The sink had a mirror i thought i could open like in the states to store my toiletries and my surprise was that it was old wood and hollow old pipes i felt a rat could be there so i tried to close it as best but there was a gap even before i opend it.

      The room furniture was old really old and very worn.It gave the room the impression of a dirty place.

      The carpet was horrible.

      We had a tv with cable wich was about the best thing.

      It had a couch wich i didnt even sat on it felt dirty and a coffee table wich was old worn and scraped.

      The matress was old and the frame was horrible.Sheats were clean do.

      This Hotel really so retro but retro 1800's.

      Me and the misses felt very uncomfortable.

      I think the place is Haunted.

      Me and the wife were not comfortable and we heard stuff and felt some one there besides some cold chills as well.

      We just had to sleep with the tv on for the rest of the night.

      I really think that the entire place needs refurbishment i mean everything.

      I will never ever stay here again thats for sure.

      I stayed at a travelodge the day before and consider those Hotels a really good place to stay, with clean modern basic rooms and good prices.

      We really think that for the 51.50 we payed, it was robbery.

      They had to pay us to stayed at that dump of a Hotel.

      Staff's attitude needs improvement


      After viewing last post, I decided to stay this hotel for 3 nights. The size of the room is very good, comparing with most of the hotels I have ever stayed in London. However, as some others have commented, the deco and furnitures of the room are aged, so is the bathroom. I can put up with these since in general the room is clean and everything (shower, lighting, etc) seems to be working properly. What's hard to tolerate is the attitude of some staffs. For instance, I asked in my second day whether I could change my room since the neighbour was very noisy at night, and I was told they can't help me over the phone, and I had to go to the front desk myself. When I checked out, one of the lady staffs served me. I knew she wasn't in good mood as soon as I saw her face-- she didn't have any smile on her face, and sounded very cold. She looked extremely unhappy when I told her I didn't have breakfast which she mis-charged on my credit card. She then threw that paper into bin, but she missed. Surprisingly, she didn't even bother to pick it up, and just left it on the floor. This kind of service is totally unacceptable even for a B&B, not to mention a 3-star hotel.

      THink twice before you make your booking.

      What's the problem?


      I booked this hotel for a Saturday night stay through the hotel chain's own website. Even though I had already read all the (very negative) reviews on here, I needed somewhere with a car park in North London and at a reasonable price.

      The hotel was in a great location - quiet and residential - and within walking distance of at least three Underground stations. Primrose Hill is a few minutes walk away, complete with fantastic views of London, and Camden Town is around 15 minutes on foot.

      We arrived at 11am and, quite understandably, our room was unavailable. The service we received at reception was very professional and friendly. We left our bags in a locked room and were given receipts for them. At no point did I worry about security. There are CCTV cameras on the (very small) car park and we had no qualms about leaving the car there. (Incidentally, we took the car out for a few hours on Saturday afternoon and were still able to find a parking space when we returned.)

      When we were able to go to our room, we found it to be well-furnished and spotlessly clean. It was of a good size with a quite remarkable view of some of London's most famous landmarks, including St Paul's and the London Eye. Perhaps you could say that the decor was a little dated but I have seen 4 and 5 star hotels (in the UK and abroad) in more need of an update. The room was generally quiet, although we could hear the people next door talking for a few minutes when we got back around midnight. There was very little noise, however, in the corridors at any time, (and I am a very light sleeper away from home!).

      We didn't eat in the hotel and therefore I can't comment on that. The bar looked nice and friendly, though.

      I am at a loss to explain some of the other reviews on here as I would not hesitate to stay in this hotel again and I would recommend it to friends and family when they need a place in London. For the money I paid (55 pounds for one night) I was more than happy with the standard and location. I can only wonder if the hotel has had problems in the past, or if the quality of the rooms is quite varied, but I saw nothing to suggest this.

      One of the worst....


      I can only add my agreements to what others have written. I stayed here for 2 nights, purely because I needed to be in the Hampstead area for work.

      I was immediately concerned when I saw the reception area looked like it had not been decorated since the 1970's with their rates displayed with stick-on letters on a board.

      The room was small, dirty and had very basic amenities. The bathroom had lots of "silverfish" on the floor (a type of insect found in damp places) and these were also on the bedroom carpet, so I had to keep shoes on at all times.

      I was very glad to leave, and would not recommend this hotel to anyone.

      Worst hotel ever


      This honestly has to be the worst hotel i have ever had the misfortune to stay in. the furniture was shabby, the bed was lumpy and dirty. i was kept awake by noisy people having a party until 3am in the morning in the next room, despite complaining to reception.

      this hotel is stuck in a time warp and needs to be demolished.

      dont stay here if you dont have to - i have seen better hostels.

      Decrepit furnishings, unfriendly staff, very uncomfortable stay


      We chose this hotel primarily because of its location

      (it being close to where our friends live). But even

      that convenience, as well as the fact that it is

      situated quite close to Regents Park (which we like a lot), is very unlikely

      to tempt us to choose it again, much less recommend it

      to anyone else.

      We booked our room through the internet

      so supposedly paid a discounted price, and to be fair

      the rate was quite a reasonable one given London's inflated

      prices. However, the interior of our room was absolutely

      appalling. The mattress was old and very uncomfortable to

      sleep on, furnitures were creaky (wardrode handles falling off

      the doors, beds wobbly), the bathroom fixtures (tub, toilet, sink)

      were all ancient and primitive, and didn't give you any

      confidence of 'cleanliness'. Added to all these, some of

      the staff were quite unfriendly. This hotel is listed

      as a 3-star establishment, which we would strongly dispute.

      A good place to be robbed.


      How our trip was ruined, and we were ROBBED due to staff carelessness and continue to be robbed through management callousness.

      The facts of this robbery were reported to, documented by, and verified by, the London Police department.

      In April 2003 we were paying guests at this London hotel. We occupied two rooms.

      The following is a brief description of the incident which ensued, and subsequent developments.

      My friend went out shopping and left me to catch up on work in my hotel room.

      I am a software developer so I always travel with two laptop computers. One contains a complete backup of the other, since my software is very valuable and took years to develop.

      My friend left me her passport and several thousand dollars to hold while she went out. I placed these items in a computer bag in the wardrobe.

      As I was working in my room on my computer the housekeeper knocked on the door and asked if she could service the room. The rooms are very small and one cannot practically remain in them while they are being cleaned so I agreed to step outside while she cleaned.

      As I left I realised I had left the money and passport in the wardrobe so just to be safe, I returned to get them,and put them in my pocket. However I left a laptop computer in the bag in the wardrobe, along with other accessories and software, and I left my other laptop switched on, on the desk, where I was working on it.

      I waited outside the room a little while but the housekeeper started vacuuming, so realizing she would be a while, I went down to the lobby to inform the desk about a heating problem. The desk dispatched a maintenance man to my room.

      I walked across the road to buy a bottle of water and then returned to my room.

      When I returned a couple of minutes later I found the door wide open and the housekeeper missing. I observed her further down the hall. I immediately observed that the computer I had been working on was also missing. All the wires which connected to it were still there, but the computer had been removed.

      Instinctively I rushed to the wardrobe to check on the backup computer bag. The bag, the computer, and all the other contents were missing.

      I then rushed out in the hall and found the housekeeper and asked her where my computers were. She said "Oh a lady came into your room just now and took them." I asked her in amazement "Why did you let someone else into my room?" She then said she thought the "lady" was the occupant of the room next door. This was not a reference to my friend who was staying far down the other end of the hallway. Whoever was in the room next door was a complete stranger to me, and there had never been any contact between me and the room next door. I asked her "Why would you let the lady next door into my room?" but she had no answer.

      I then rushed down to the desk and reported what had just happened. The heating maintenence man came forward and said he had gone into my room to nvestigate the heating problem, and he had seen the computer, but he had not seen anyone else in the room.

      We (the desk staff and I) then went back up to question the housekeeper who repeated that some lady had gone into my room while she was out of it (getting "towels") but she had only glimpsed the lady, who had blonde hair, and who had been running, holding a computer bag. I asked her again incredulously - "You let someone into my room???" Again she gave some lame story about thinking it was the woman from the room next door.

      Management let themselves into the room next door and found no evidence of my stolen property. Subsequent investigations showed there was no blonde woman staying in that room.

      We then searched all the public bathrooms in the hotel, as well as all utility closets, the basement, the dumpster outside, and every other place where someone might toss or hide stolen property. We then viewed the video from all the security cameras which showed absolutely no blonde ladies, and no one leaving or entering the hotel carrying a computer bag. No videos existed of activity on the guest floors because the hotel has not installed cameras on those floors.

      The manager of the hotel was not available, but the hotel gave me a free cup of coffee.. We called the police, who showed up after a delay of a couple of hours. They questioned the housekeeper and staff, and of course myself. They told me the chances of recovery of my property was very slight. I filled out and signed a lengthy report.

      The bottom line was, I had lost several years of work, plus the backup of it, plus two valuable laptop computers, plus accessories. If I had not for some reason put the cash and pasport in my pocket, that would also have been stolen along with the bag in which it was being kept.

      This had happened because the uniformed hotel emploiyee who was in charge of my room, had casually walked away from it in dereliction of her duty, leaving it wide open. Furthermore she had seen a stranger entering my room (obviously not me: I am not a woman and I am not a blonde) and had done absolutely nothing about it.

      Later that day the hotel manager arrived (we will not name him at this time). He would not accept any reponsibiity for the incident or do anything about it. He just kept repeating that he had to present the matter to higher hotel management.

      Several days went by and the manager stubbornly produced no response, and no help, and no suggestions in response to my increasingly desperate pleading. I had no idea what to do since I had lost my means of income, and had no way to replace it. Finally I took the matter to a local solicitor, who agreed to contact hotel management on my behalf.

      This began one year of letter-writing back and forth to the hotel management. The matter was quickly taken over by the hotel's insurers (who will not be identified here at this time.) They demanded receipts, documentation, statements, police reports, estimates of losses, etc - all of which were provided. Nothing happened.

      Meanwhile the police arrested and charged a suspect in the crime, and recovered the stolen computers. Of course by that time I had purchased new computers at considerable expense, and had set about painstakingly trying to recreate my software. My losses of time and income were inestimable. Nor were the recovered computers very helpful, since parts were missing from them and valuable software had been erased.

      After one year my patience was at breaking point. Here was a hotel whose obvious negligence had cost me a great deal and they were simply stonewalling and delaying. Why couldn't they just do the right and decent thing and compensate me form the losses they had caused me? Added to this, by now my legal bills to the solicitor were growing huge (by my standards). I hd nothing at all to show for it. This situation was degenerating into a financial nightmare.

      In desperation I instructed the solicitor to tell the insurance company that I would publicise the hotel's action (or inaction) on the internet, unless they began acting responsibly. This produced a surprising result -- after some protesting they decided to acknowledge liability for the theft. In other words they finally agreed it was their fault.

      But it seems this too was just a delaying tactic. This led to another round of asking for receipts, and estimates of replacement costs etc. By this time I was virtually unable to afford the further services of the solicitor -- something that perhaps the insurance company had been counting on? I sent them retail prices of popular laptop computers, of the kind I had purchased as replacements. They caimed they had to "verify"prices.

      This was months ago. How long does it take to verify the cost of a computer? Absolutely nothing has happened. I have incurred nothing but losses and costs and damages and trouble and inconvenience as a result of the admitted liability of the hotel. And I have received absolutely nothing. I even paid my hotel bill in full.

      Any way you look at this it is the height of callousness indifference, and irresponsibility. The hotel and its insurance company obviously care nothing for the well being of their guests, and will do whatever is necessary to avoid accepting responsibility for their actions. Their clear intent is to delay indefinitely until I get tired and go away.

      Obviously I do not recommend the hotel.

      Good location, but loud and not very clean


      We got a discount by booking the rooms over the internet. At that time (Nov. 2003) the hotel advertised as a quiet location which it is not at all, as actually next to a main road and opposite a bus stop. The furniture is OK but old. The rooms were not very clean and the personnel at the front desk neither helpful nor friendly. The hotel is located in walking distance to Chalk Farm tube station though, which is a plus. All in all I cannot recommend the hotel.

      Good Location - poor food


      Good location with that rarity in London - a car park. Rooms abit shabby but if you get a discount price they are good value for London. Food poor and overpriced (dont have breakfast - 10).

      Good restaurants around the corner plus a breakfast bakery.

      TripAdvisor Reviews Britannia Hampstead Hotel London

      2.50 of 5 stars Fair

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