How has this hotel rated in the past?
Historical Traveler Reviews Hammamet Serail
Yes I would recommend this hotel, read all the reviews and you'll get a clear picture of a hotel that caters for the Italians, but if there's to be 90% Italian to 10% English then who can blame them, although the English can always make far more than 10% fuss over trivia. We got far more than we expected on a budget guaranteed sunshine break,booked via agent from teletext on late deal, looking for sun tan and rest by the pool.
We got one of our best holidays! totally unexpected. Flight not too long as a bit cramped. Lovely clean, basic room, air con, sat tv etc., welcomed by pretty swan sculpture from the maid
who continued with excellent service throughout. The pool and gardens are great, lots of sun loungers and as entertainment is geared for Italians, the reps don't hassle you join if you don't want to.
The restaurant offered good choice of local and Italian cuisine, if you must eat boring english dishes then grab the head waiter, he'll go out of his way to keep you happy.
Be aware that this is a classic all-inclusive service, so beer, wine etc. in restaurant only, soft drinks, coffee, etc. by the pool. Everybody moans about it, but it's clear in almost every review.
Sadly the hotel gym had been closed down, but the on-site beauty salon offered a great massage at reasonable prices.
Overall the hotel staff made an effort to make your stay pleasurable, even those who moaned (some always will!)
were met with polite concern and efficient solution if possible.
Hammamet town is a short taxi ride (£2-£3), a lovely old coastal town with Medina, stunning views of the sandy bay, have a drink at the bar on the ramparts of the old town and soak in the atmosphere. You will be hassled to buy in every shop, but be firm, know your price and grab a bargain, only the weak get ripped off!
The holiday should end there, but even though I hate excursions, the Sahara 2 day trip was brilliant!
If you can stand coach travel then this is one not to miss, excellent value for money (about £75 each)
Ride a camel on the Sahara desert, visit the troglodyte village of Matmata where Star Wars filmed,
see a mirage across the salt flats, tour an oasis of palms and dates in horse drawn carriage,
see a Roman Coliseum and visit holy city. The trip covers the length and breadth of Tunisia, our stop over hotel was superb.
Would we go back, yes!
If we went again for a week i'd drop the All-inclusive for a cheaper alternative, use the local restaurants round the corner
for the few days by the pool and definitely factor in the Sahara trip.
Hotel needs upgraded
Have just returned from a weeks stay in this hotel after reading a few reviews we went with an openmind. It is not an all inclusive hotel by normal standards in that drinks are only available at meal times in the restruant. In saying this you can have wine by the bottle and the waiters are some of the nicests poeple i have ever met. The hotel ints in need of a complete overhaul in its bed rooms, when we arrived at 6.30 in the morning and went to our room 133 on the first floor we could not use the loo as the water was meeting us at the door. In saying this we were moved the next morning to a slighlty better room on the same floor we never quite managed to use the batroom or loo with out some kind of flood. But we did survive and made the most of our week but I have to add that since we got home myh husband has been ill and we are convinced he picked up a dose of food poisionig while we were there. the hotel is set in beautiful grounds has the nicest staff and is innot a bad area, altough it does cater for mainl itialian poeple whom we found to be quite rude and the entertainment staff did all the entertenment in itaian. Yes I would go to Tunsisia but would pick a differeent hotel.
HMMM Supposed to be a 4 Star ?????
Have just today returned from a week long stay at this hotel.
About 38 English guets and over 400 Italians. This hotel caters for the Italians, all signs are in Italian, tho the opening times for the restaurant did get put up in English.
Food is ok All inclusive not too British standards. Sangria very nice and available at the pool bar all day, and you could have it in glasses nt throw away plasic cups, coke , water etc available at the pool bar, wine and beer only available in the restaurant during meals.
Restaurant manager will arrang to have food cooked for you if there is nothing to your tastes. One evening he arranged for us to have freshly prepared pizza nad steak and chips for dinner.
You are given a table and are asked to be down for dinner at 7pm,
we are told that this is because we like things to be nice.
I would describe the hotel as a glorified travel lodge and certainly not a 4 star hotel. Tho they are trying to get more English guests and trying to cater for them.
Our room was basic, but clean with clean towels and linen every day.
Entertainment aimed at the Italians, very loud music at the pool and slapstick European entertainment at night.
Found the Italians to be very territorial and extremely rude.
A word of warning, DO NOT have a Henna Tatoo done. Mt son and his friend had them done at the hotel by a person employed by the hotel on Saturday. They did keep out of the water for the rest of the day and as we went on a 2 day tour, for the next 2 days. By Tuesday, the tatoos were wearing off, ( they are supposed to last 4 weeks) and leaving weeping sores. We wre fobbed off by the tatoo people when I complained and told to put cream on them which I could purchase from the beauty salon for 20 dinar, they then relented and applied the cream to the boys backs, (both aged 16).
During the evening, and encouraged by other Brirish guests I took the complaint to the Hotel Director, who on seeng the now almost non existant tatoos and weeping sores, called in the Big Boss, and The boys obtained afull refund and apology. I would never have let these tatoos be done on the streets but we wre given the impression that it would be done by trained staff, not a 17 year old who has now been sacked.
All the other reviews are correct, but we met a great bunch of English peopple and had a really good holiday.
I recomend the Arabian nights evening and iff you have time the 2 day tor to the Sahara.
I wouldnt stay at this hotel in the near future, but once they have sorted out things to attract English guests then I would return. This is the hotels first season with British guests and they are trying very very hard.
Pongo que mi estancia ha sido muy buena, ya que para mi lo mas importante es la comida y la limpieza.En cuanto a la comida es internacional, es decir, pavo,pollo,carne y pescado.Tambien hay comida de alli y7 como no, como el hotel es italiano hay pasta y pizza.
Por lo que hablamos con los demas españoles, eramos los unicos que teniamos lechuga y vinagre porque los demas en las ensaladas no tenian.
No es que sea bonito, pero en cuanto a eso y al trato que nos dieron fue inmejorable, ya que intentaban hablarnos en español, aunque los pobres no saben mucho.Noas trataron genial, y el hotel seria como un tres estrellas en España.
Going to the dogs ?
Not the worst place that I've stayed but bad points first.
Room on 1st floor was looking very tired and taking only June !! Got moved to ground floor next day which was refurbished.
Hotel caters for Italians so food mainly based around their cuisine, I liked but not multinational unless you class chips !
Staff work hard but when we had 300 guesta arrive they struggled and seemed to lack organisation.
Never found sangria and alcohol only served at meals, but taking that when we went for dinner on our last night found they had run out of white wine ! I mean they are only a hotel, and the deal is you get drinks with meals, absolutely rubbish.
Run out of dinars to exchange even though they went to bank in the morning !
Animation team never made an effort to involve us in any (few) games eg darts and as they only announced anything in Italian it was kinder hard to understand.
Hotel felt as if it would either fully refurbish and tick over or shut.
Snacks by pool were cold pizza , occasional rolls, cakes with no chiller and just covered with cling film which got taken off and not replaced.
Had to ask at reception daily to get hot water to our room.
Got moaned at for taking bottled water into hotel to drink at night. Women stated they had free water, but pointed out it was hard to get at night as in the restaurant ! she rolled her eyes but tough.
Room cleaner was great and did a brilliant job.
Waiters tried hard.
My advice - try another hotel.
Not all inclusive
This hotel caters for the Italians. The hotel is very grand. Breakfast is poor, no fruit and as for beans, sausage and bacon - forget it! I love pasta, rice, salads, chicken and fish therefore the food and wine (wine and beer only at meal times) were excellent. Be prepared to spend if you want alchohol as this is not all inclusive. Ice creams served once within the week at dinner time. Water sports, animal park, pirate cruise were excellent. Beach is nice. Barter for everything. Mini club was not the best for the kids. I would go to Tunisia again but would stay in a more English catered hotel for the kids and stay at Nebeul or Yasmin as there was no rep for the small amount of English that stayed and therefore paid for our transfer to the airport! We did try to contact the rep but there was no reply.
Una antes una después
El Serail tiene todo lo necesario para hacer inolvidable su estancia. He viajado acompañada, luego sola aunque nunca me senti más acompañada que allí.
Destaco su cocina, sus profesionales de servicio. Pero sin lugar a dudas el equipo de animación.Ese "set" compuesto por jovenes que todos los dias están dispuestos a hacerte reir y no pensar en el regreso.!! Bravisimo!! Edoardo, tuto cuore, lui piu grande del mondo. Sempre ti ricoderai.
A positive experience
Hammamet Serail is situated in Hammamet Sud,between Hammamet Yasmine and Old Hammamet , about 50 lovely minutes walk along the beach either way.
Plus points: Beautiful setting,buffet food good, friendly staff, clean bedrooms, excellent service. One day our towels were in the shapes of swans. Indoor pool was Roman bath-like and very warm.
Downside: The beautiful outside pool was really cold and ought to be heated at this timeof year.The tennis court was run-down with broken net. No golf or gym. The hotel caters for Italian clientelle fit in. but Brits were able to take part in activities. All -inclusive meant drinks with meals and Sangria? in bar up to 11.00pm.
Highlights: Salsa dancing, gallons of Sangria, my son having his
shirt ripped off by a belly-dancer, the pool-side area, friendly staff, food.
Advice. Take tennis and table-tennis equipment .
Would we recommend this hotel? Yes
Viva il relax e l animazione
sono appena tornata da questa struttura mi sono trovata molto bene confrontando qualità r prezzo a suprerato le mie aspettative camere confortevoli e pulite vasta scelta nel ristorante e un animazione costituita da raga di roma che mi hanno fatto ridere se ci passate salutate edoardo da parte di erika di bergamo grazie per avermi fatto passre una set magica
TripAdvisor Reviews Hammamet Serail
Travel Blogs from Hammamet
... that sells refreshing mint tea, so we are forced to quench our thirst from a can.
We're flying back to London Gatwick on a charter flight TOM 353 which is scheduled to depart at 12:05 and arrive at 15:10. Insha'Allah.
... to our table and dishes cleared away with a flourish.
There must be some sign that marks us out as departing guests and an expectation that we'll leave a tip. Unlike the dining room, where tables are reserved and looked after by a specific waiter, guests sit at any table in the breakfast room and tables are cleared by whichever waiter appears to fancy a break from talking! Unfortunately their performance is in vain and we leave without dropping the tip they ...
Tonight is our last dinner at the Marhaba Palace and so not unexpectedly we receive exceptional service this evening. It's a ritual - which sometimes descends to pantomine - we've seen acted out a few times now. Waiters rushing round guests at their last meal, presumably to ensure that they get a good tip.
So we play our part and let our waiter go through the ritual. ...
Arriving back at the hotel I head for the water dispenser adjacent to the bar and quench my thirst.
It sure was hot out there and unfortunetly I was without money so couldn't stop off for a drink on the road from Sousse.
So after a shower and change of clothes, I was actually dripping wet, I feel a lot better and can genuinely put my feet up!
This morning Sue, Josh and Grace are going cruising on a catamaran out of Port El Kantaoui.
Three hours sailing in the Med is a nice way to relax, especially when the captain drops anchor which means that it's time to go for a dip in the azure sea to cool off. After a refreshing swim the cruise continues and the catamaran head back to port!