Half Moon Bay Lodge
- Continental Breakfast
- Continental Breakfast
- Continental Breakfast
Photos of Half Moon Bay Lodge
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Historical Traveler Reviews Half Moon Bay Lodge
We arrived late and were tired. The facility smelled of duraflame logs (no longer allowed real wood) which was a huge turnoff for a "romantic" getaway. Party revelers were running around in the parking lot outside our room. The heater in our room didn't work. Hotel staff couldn't fix it. No manager on duty. There weren't enough towels. Room decor dreary. The balcony must have been an afterthought because one had to take a rather dangerous step down onto it through the sliding door. No room service. TV remote didn't work well. At checkout, we were overcharged $40 on our credit card which we discovered a day later. The hotel did not correct the mistake until the following Monday. Will not stay here again.
I am, of course, disappointed that we failed to meet your expectations. I would like to take a moment to address your concerns:
Duraflame logs are convenient and burn cleaner than real wood. Due to the chemical composition, there is a distinctive odor. Either you, or another guest, spoke with me about alternatives.
I happy to report that my initial tests of a chemically-free and environmentally-safe alternative have been encouraging. I am currently negotiating with the vendor and, if all goes as expected, I will implement the change soon.
You also noted that guests nearby disturbed you. I apologize for the inconvenience. We understand that you are entitled to quiet and restful night.
My Front Desk Staff are trained to respond quickly to any noise complaints. Often, the problem can be resolved with one phone call. Most guests are apologetic and there are no further incidents.
I do also apologize that your heater was malfuctioning and that your TV remote did not work well. My maintenance department will continue to do preventative maintenance in order to minimize such inconveniences to our guests.
The good news is that since purchasing the hotel in February 2004, we have continued to upgrade our facility and standards.
For example, we now include 4 sets of towels in every room. Additional towels are always available on request. We also now offer room service delivery from 5 to 9:30 every evening and all our rooms have been remodeled.
Your final comment concerned being overcharged $40. If that is the case, I apologize that we took a week to correct the mistake.
However, some guests confuse a charge with an authorization. Like other hotels, our property management system automatically authorizes your credit card for an additional $40 in order to cover incidental charges.
At check out, the actual charge is sent to the bank. The bank will then release the additional authorized funds within several days.
In closing, I can assure you that we will continue to strive to provide our guests with the best value and the best service.
I can only hope that you will visit us again in the future and that we will exceed your expectations.
The Best Western Half Moon Bay Lodge
Restful weekend close to home
Wonderful weekend at the lodge only 20 minutes from home: Quiet, cozy and comfortable. Lounging in the spa watching the silent fog wisp through the cypress was a delight! Friendly staff, well-decorated rooms, delicious breakfast, and local charm... Will go back!
The Best Kept Secret
I just wanted to take the opportunity to let you know what a wonderful stay we had at this hotel. The staff is friendly and helpful. The room was clean and comfortable, especially the bed. I love hotels that put a clean sheet over the blankets. The free bottled water was a great touch. The free breakfast every morning was an added bonus. The person in charge was always making sure everything was well stocked and clean. The music in that room was also very relaxing. Whomever put all the details together for this hotel should be complemented on a job well done. This hotel is one of the best kept secrets.
My family and I stayed here for 3 nights, expecting a bedroom community atmosphere. The hotel staff was friendly, we were upgraded to a Terrace Room (a little more room and a bigger balcony), and the continental breakfast was pretty nice---mostly pastries and breads. The hotel room was clean, but the furniture was somewhat run down. Location was perfect, just off of Highway 1, although would probably choose a location closer to the beach next time.
We stayed only one night in Half Moon Bay to be closer to the airport. Picked this hotel based on price and reviews. The hotel is a two story affair, clean and tidy for the most part. The staff at the desk were exceedingly helpful and pleasant, and kudos to them. The continental breakfast was also fine. The room was large with 2 king beds, and we had lots of room. Only complaint was that it took an hour or two with the patio door open to air out the room, which had an overabundance of residual cleaning solution odor. Take note that there is no air conditioning, although none was required so close to the ocean. We ate dinner at Pasta Moon on Main Street, and it was very good. No cheap, as complete dinner + wine was $100. Service was good and food was great. Not much to do in HMBay, however, so don;t plan on spending several days.
The room smelled like mildew when we walked in. We got the two room suite and it did not look like the picture on the internet. Basically they way overcharge for a very basic room. Not many amenities either. Its not worth the 275$ per night thats for sure. we stayed at an Embassy Suites in Monterey the next night and it was much nicer and had more amenities. Don't pay extra to stay here its not worth it.
The room was sizable and comfortable. The location is right off the highway and close to the most beautiful views. However, they list being right on the golf course as an advantage !?!?! We found the lawn movers going when we arrived at 3pm and again the next morning 630 am. It was an unlucky break. Next time I would choose a better location - you could go no where without getting in the car.
What a terrible experience at this hotel! We arrived to find out this is a hotel with no air conditioning. So when I called the front desk to confirm this, the girl asks, "Well, if you would like to leave your sliding door open for air tonight and you are concerned for security, we can move you to the second floor" (I should have picked up the hint here). So we moved to the second floor and at 12:30p.m. we are awakened to someone on our balcony knocking over a chair and we can see them through the crack in our curtains. We immediately yelled, called the front desk. NO ONE CAME to our room until we called back again 5 minutes later. They then did call the police which responded quickly.
We were surprised that no one even followed up with us in the morning to make sure we were okay. Of course we didn't sleep! Wouldn't recommend it.
Had a great time at Half Moon Bay
We just returned from a trip up the California coast and our visit to the Half Moon Bay Lodge was one of the real highlights. The lodge exceeded our expectations. The room was large and nicely decorated and the beds were the most comfortable of our trip. The pool area with hot tub and fire place were very attractive. The grounds were nicely landscaped with beautiful flowers everywhere. Our only problem was some noise from the room above us the first evening. We were promptly moved to the second floor the following night which was much quieter. We loved the early morning horseback ride on the beach at Sea Horse Ranch, kite flying on the beach and shopping on Main Street. The Half Moon Bay Lodge is the perfect place for a relaxing few days in this scenic area.
Couldn't be better
We had a wonderful stay at the Half Moon Bay Lodge. It has the feel of a fancy hotel, with lots of attention to detail (well-stocked library in the lobby, freshly baked cookies in the afternoon) for half the cost of that other place down the street (The Ritz-Carlton).
The rooms are clean, well-kept up, nicely decorated and large. Our two adjoining rooms had sliding glass doors that opened out onto their own patios, and from there to a wide-open grassy lawn that the kids loved.
Upon our arrival they gave our children sand buckets and shovels, activity books with crayons, and their own robes to use for their stay (our robes were waiting in the room). The kids (and dad!) also loved the heated outdoor pool, and the jacuzzi was nice and big. We didn't check out the exercise room.
There's a continental breakfast in the mornings, staffed by the nicest woman, who hustled like crazy and apologized profusely if someone had to ask for anything.
The beds were very comfortable, covered with thick down comforters.
There was a large desk, and a small table with two large overstuffed chairs. Our nice big room was one of the smallest -- many of the others have fireplaces.
The staff was as nice as can be.
We'll definitely be back -- in fact, we're recommending it for our next family reunion!
TripAdvisor Reviews Half Moon Bay Lodge
Travel Blogs from Half Moon Bay
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