Hacienda Los Laureles-Spa
How has this hotel rated in the past?
Historical Traveler Reviews Hacienda Los Laureles-Spa Oaxaca
Heaven at a Hacienda
Hacienda los Laureles is just north of town. We were happy to be outside the downtown but close enough to enjoy the museums, shops and restaurants anytime we desired, This elegant environment was just the right place for the two of us seeking an interesting vacation in a restful setting not on the beach. The management made everything possible with one simple request from sightseeing to special meals. Outstanding among our experiences were our private cooking lesson with the chef (who took us to the market to shop first) and romantic meals facing a lucious garden at the hotel. I also took advantage of the services of the spa and the beautiful pool. We found the staff very friendly and accommodating and recommend this hotel highly.
I stayed at Hotel Hacienda Los Laureles last spring during the Semana Santa (Eastern) holiday. The hotel is beautifully set in the form of a small Hacienda, built around a lush central garden full of Laurels (thus the name). The hotel is located right in the center of San Felipe del Agua, a picturesque town which has become a suburb of the city of Oaxaca. Its has an ideal location: it sits right next to the quiet mountainside of San Felipe, but only a 10 minutes drive from downtown Oaxaca. I went hiking to the footsteps of San Felipe mountain twice, and found the walk invigorating. I also had the opportunity to observe the processions in San Felipe and in Oaxaca, one of the highlights of Semana Santa. The personalized service at the hotel is excellent, and all the staff are very courteous and helpful. You will likely run into Peter Kaiser, the hotel owner and manager, taking care of the gardens and supervising the rest of the staff. The hotel also has an excellent restaurant, which serves a combination of international and local dishes. Make sure to try the chapulines (grasshoppers) delicacies, a must when in Oaxaca! This is a small boutique hotel in the finest European tradition, but with the warmth of Mexican service.
P.S. When in Oaxcaca make sure to visit the Mayordomo chocolate store in downtown, where you can have chocolate custom made by combining coco (cacao), almonds, cinnamon and sugar in the proportions of your choice!
We took a family vacation to Oaxaca and stayed at Las Laureles in the foothills. The gardens are gorgeous, the rooms immaculate, the service unsurpassed. We could awaken in the morning to roosters crowing, a donkey braying, and seemingly hundreds of birds singing in the trees outside our balcony. Breakfasts were especially delightful - al fresco if you choose - the waiters quickly came to anticipate our preferred table and had it ready for us each day, along with my daughter's favorite pastries.
We found the dinners at the restaurant priced on the high side, and preferred to try our luck at various downtown cafes.
The location of the hacienda ensures that you do not have to listen to traffic or smell car exhaust. A swimming pool was the perfect touch for our 7-year-old. Yes, it's a bit small, but we usually had it all to ourselves so it was fine for our needs. This is the perfect place to relax after a busy day; the central historic district is a mere 40 peso taxi ride down the mountain - maybe 10 minutes away.
The owner, Peter Kaiser, has run major hotels all over the world and it shows. The staff was available day and night to answer questions, find taxis, etc. With the intimate size of the hacienda (23 rooms) and the attentiveness of the owner and his staff, this vacation was extra special. Highly highly recommended.
A little hideaway in a dynamic setting
This little gem is an oasis on the outskirts of Oaxaca City, Mexico. Close enough to all the activity in this beautiful old city, yet far enough away to be a quiet refuge. The entire staff is wonderful, friendly and welcoming. They did so much to make our stay a pleasant one....even putting up with my painful Spanish with kindness and good humor.
Our room was comfortable, elegant and well maintained, with a giant, well provisioned bathroom with a jacuzzi, and robes and slippers. We were completely spoiled!
Excellent service and warm atmosphere
I stayed at Hacienda Los Laureles for a business trip
to Oaxaca during August 2005 and found the service to be excellent, a lovely, quiet, hotel just below the Oaxaca Mountains, great for a relaxing stay.
The hotel lives up to itīs five star rating, the staff were very freindly, always helpful.
I stayed in a Junior suite and was very happy with all the luxurious details in the suite. Excellent spacious bathroom, living room area.
Excellent service, a real 5 star experience
This hotel is definitely a must for a visit to Oaxaca, they are situated not too far from the center (just 10 minutes in car or taxi) but are far enough out of the center to enjoy the fresh air of the Oaxaca countryside and mountains. Prices are very reasonable compared to other luxury hotels in Oaxaca.
My wife and I stayed at Hotel Hacienda Los Laureles during January 2005, and found it to be a relaxing experience with all the special details of a top class hotel.
The gardens are breathtaking, pool is never crowded,
no hassle from salesmen or other hotel guests, all in all a very satisfying experience.
The restaurant serves a good selection of national and International dishes, waiter service was fast and efficient.
After the bussle of the town center of Oaxaca, it was lovely to return to such a tranquil place in order to unwind.
I give this hotel five stars, not only in the hotel ranking, but in my personal ranking.
I was in a different Universe
My family and I stayed at the Hacienda Los Laureles from December 27, 2004 through January 3, 2005. We must have been in an alternate universe from the immediate prior review, because our stay was pleasant, and the staff extremely helpful.
Where I agree: the pool is tiny and "solar heated" (i.e., not heated other than by the sun - the website says that, but I stopped at "heated" and didn't focus on "solar"). That was a disappointment (although a friend who stayed at the Camino Real last year commented that the pool there was also not heated). We had no reason to use the gym. We had a 5:30 a.m. departure, so I settled up the night before. I would have been in the same predicament had I not thought to ask (although, with a small hotel, I'm always of the view that it's dangerous to assume a clerk at that hour).
Where I disagree: The owner and manager, Mr. Kaiser, was present throughout the day each day during our stay, and in fact greeted us at breakfast each of the six mornings we ate in the restaurant. He and his wife went out of their way to give us advice and repeatedly checked in on us to see how we were doing. The staff made restaurant reservations and other arrangements for us throughout the stay, in every case flawlessly.
At the restaurant each morning, at Mr. Kaiser's urging, we asked for a table to be moved from the shade into the sun. After the first morning, our preferences were anticipated, and the table moved without a separate request. The Kaiser's paid special attention to our seven year old son - taking time on New Year's Eve to chat with him while my wife and I enjoyed our dinner in the Hotel's Restaurant. The food was good to very good.
What I suspect: Not all of the desk staff speaks English at the level one would hope. They are pleasant, helpful, and solicitous - but there were a couple occasions where it was plain they didn't understand what I was saying.
My opinions: We had the best room in the place - the two bedroom, two bath Presidential Suite. It was fine - I've concluded that the Hacienda style lodging is not my favorite, since the courtyard walkways right outside the rooms mean that you want your windows closed at night and there is a tendency for such rooms to be on the dark side. But that's the style of lodging, not the hotel. And there was nothing about the room that wasn't up to the standards I expect for this price point.
The grounds were lovely and well maintained - I was looking for, and got, a place where we could be away from the heart of town and could relax in a garden setting. So, I was looking to be away from the action, but someplace where I could get to it when I wanted to. And getting there was no problem - the hotel has a negotiated rate (approx. $3.50 US) for radio taxis and they came on time when requested. So, the fear I had going in of having to eat at the hotel restaurant every night was not well founded.
My bottom line: The Hacienda Los Laureles is a nice alternative to the downtown Oaxaca lodgings. It is not "in the middle of the action". But it is restful, relaxing and well run. The quality was equivalent to the price point.
So, I respectfully disagree with the "total waste of money" comment, and can't explain the poor service comment. I'd be pleased to stay at the Hacienda Los Laureles again.
Total rip-off, don't go there!
Stayed at this hotel over the New Year. We made a HUGE error of judgement. Thought the hotel would be a 5 star boutique (hacienda style) hotel. THe room was average (even though we had booked a superior room) and the service was very poor. The pool is tiny and the gym has an ageing treadmill and little else. In fact, the gym had not been cleaned for a couple of weeks when we arrived. This would be a great 2 or 3 star hotel but to call it a five star hotel (at $220+ rates) is a complete joke.
I asked for the manager 3 times during our stay and apparently he/ she was away and could not be contacted. Left my contact details when we checked out to be called but have not had any response. Looks like they do not care at all.
On check out, there was nobody at reception (it was early in the morning) and the security guard helped us out. Had no way to settle the bill.
Please do not encourage this poor service by staying here. I checked out the Camino Real in town, this is the ONLY place to stay at the top end of the market. This hotel is far away from the action, the Camino Real is in the middle of it. A total waste of money.
Enjoyed the surroundings
We enjoyed the hotel but would not suggest staying there without a car. We ended up having dinner at the hotel on a couple of different evenings after touring during the day and not wanting to grab a taxi to get into town. It is disconcerting to be the only ones eating in the evening. The food was good, prices a little high, but again there were no other people eating in the evening. The grounds are beautiful, breakfast good and with the package it was a good deal. Prices without the package are very high.
What lies beneath the beauty
My husband and I visited Oaxaca in May of this year, and stayed at the Hacienda Los Laureles. It was beautiful, and at first we had a good time. This trip was actually a business trip for us, and this was communicated before we came. We wanted to get pottery, metal, and rug contacts for our gift shop. We bought over a thousand dollars worth of these items, and paid $860 USD for shipping (the hotel had agreed to ship them for us). I believe we were involved in some kind of employee scandal of some sort because we never received any of our merchandise, and the hotel claims no responsibility for what their employees did.
One employee no longer works there, and they keep telling us to contact her. We are still fighting to get our merchandise. I don't like to leave a bad review, but if I were traveling for business I would want to be informed.
I think this commen this unwarent
the furniture are special made I noticed
and so are the retaurant & dining furniture and the antique muebles in the fine dining and lobby are from the 1800 outstanding value
so I don't now what is biting the person
TripAdvisor Reviews Hacienda Los Laureles-Spa Oaxaca
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