Excellent place to stay

Just returned from a 3 night stay at the Grosvenor House: great location, friendly staff, huge rooms for a European hotel, good coffee! I will say the front desk staff was sweet but always seemed perplexed, as if no one was running the show. Very slow service, but at least with a smile! If I had payed the posted rate, I might have been mad, but we had a cheap rate from the londonhotels web site, so I won't complain. I would stay here again.

Very Nice...

My family had a very good stay here. It's very close to the park and underground stations. The hotel itself is very high-end and comfortable. Sizeable rooms made it a very nice stay!

Clean, yes, classy, no

I was impressed with both the size of the room and bathroom, and was equally impressed with the cleanliness of the room. Nice, crisp sheets but a limit of two towels per person (not too big of a deal). Overall the location, room and breakfast are what make this hotel desirable.

But, for a 4-5 star hotel, it lacks the finesse. The finer points of good service were missing. The concierge gave us incorrect information regarding Harrod's store hours (should be basic knowledge for them), and although he recommended an awesome and hip Indian restaurant he should have known that we would need reservations to get into it, and he should have made those reservations for us. We had to wait 2 hours for a table (without reservations), but it was well worth the wait.

Having said all that, I would go back again because a clean hotel room is by far the most important part of traveling in my humble opinion.

Great stay

I thouroughly enjoyed my stay at the Grosevenor House despite the fact that I walked in through the back door the first day and had to go and find a handy man to help me out. Nevertheless, I loved it so much, I'm still hanging on to the key to my room!!! The bed is extremely comfy, the room is rather spacious and airy, and the bathroom, oh you'll love the bathroom in comparison to the other hotels I;ve stayed at in London. Would I stay there again? Definately so!!!

Great room, great rates, so-so service

We spent 8 days at the Grosvenor House in May. Our check-in on a Friday afternoon was rocky. The room was not ready & we were given different accommodations than we had requested. After about an hour of confusion, it was all taken care and we were given two separate rooms at no additional charge. Other than occasional problems getting enough towels, our room was wonderful. We found that the restaurant prices were our of our budget--21 pounds for breakfast; 5 pounds just for a cup of coffee. We bought juices & bagels & dined in our rooms. The room itself was spacious, & quiet; the beds were wonderfully hard & comfortable. Wonderful robes & huge towels were provided. We had a sitting area with sofa, chairs & a desk. It was also air-conditioned.

There was a mild heat wave that week--high 80's, so we appreciated being able to cool off at night. I would definitely stay there again.

In spite of the glitches experienced, the management took steps to correct any problems.

Loved the Grosvenor House

Went to London over the 4th with my sister. We loved the Grosvenor House. Easy access to shops on Oxford street, Hyde Park is across the street and the Marble Arch underground is 5 blocks away. The room was large and quiet! The staff was friendly. The full breakfast was huge so I recommend to get it included in your room rate as we did.

Real nice...but expected more

The Grosvenor House in a very nice section of London, Mayfair, which made us comfortable walking in the neighborhood after dark. Two blocks from the Marble Arch underground was ideal and made it easy to get around. Unfortunately, that didn't make it easy for us to get a late night snack or breakfast in the morning. I don't recommend the hotel for any meals. Very expensive and not the quality I would expect. It being Easter weekend and having a 10-year-old in tow, we were unable to grab a quick snack at the pub nearby after dark. Forced to use the hotel lounge, I paid 30 USD for a slice of roast beef on white. The room was a bit noisy and it was hot. Can't imagine this room in summer unless the AC is kicked up. The staff was very nice. Corrected the booking error made by the online company without much fuss at the same price. I booked a triple and detailed what I expected in my booking request, two beds. I've stayed at worse for the price of 150 USD a night, but would not consider this a 5 star hotel. Would stay again since I know the area and can work around the dining issue.

Too stuffy!!

Had reservations for 8 nights at the Grosvenor House and moved to another hotel after 1 night. The lobby was beautiful, but the rooms were what I call faded glory. We had 1 set of towels for 2 people, could not get a twin room as reserved, remote control did not work, no hairdryer or coffee/tea making facilities in the room and coffee cost us $16 for 2 people with no refills. The location was beautiful, but nothing in the area. We moved to the Rembrandt in South Kensington and loved it.

A wonderful experience

We stayed at Grosvenor House for the first time, and absolutely loved the hotel and location. The online rate ($150 per night) was a bargain, reflecting no doubt a February stay and low tourism. Nevertheless, we were in the middle of Mayfair, with great access to all parts of central London. The staff is accommodating and friendly. Though the halls' fading wallpaper and carpet reflect eras past, my large room was quite modern, with a super-comfortable bed, top-notch television, and a terrific bathroom. (If you have trouble regulating the water in the shower, here's the key: Start cold, then SLOWLY move handle toward warm.) And--there's a pool, beautiful and free. Unbelievable. I'll come back.

Check it out for yourself

Stayed here December 2001 and it is very stylish. Rooms excellent very central for shops on Oxford Street. Nice pool and spa baths. A good hotel for central London. I would definitely stay again.