Grosvenor House, A JW Marriott Hotel

Address: 86-90 Park Lane, London, England, W1K 7TN, United Kingdom | 5 star hotel
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This 5 star hotel, located in the Mayfair/Soho/West End area of London, is near Brick Lane Beigel Bake, St. Christopher's Place, Dorchester Spa, and Amber Centre.
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          TravelPod Member ReviewsGrosvenor House, A JW Marriott Hotel London

          Reviewed by jwalford

          JW Does it again

          Reviewed Aug 30, 2013
          by (7 reviews) Sudbury , Canada Flag of Canada

          Early check in, upgrade to executive suite on the concierge floor for no extra cost, Arsenal tickets were here waiting for me

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by kstoklos


          Reviewed Aug 13, 2012
          by (2 reviews) , United States Flag of United States

          Loved it all. I would recommend this hotel to anybody. Wait staff is so pleasant and helpful.

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by lauresaneale

          Amazing Room

          Reviewed Oct 17, 2009
          by (2 reviews) Parker , United States Flag of United States

          We had a wonderful two bedroom suit overlooking the street and it was a perfect stay.

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews Grosvenor House, A JW Marriott Hotel London

          Excellent place to stay


          Just returned from a 3 night stay at the Grosvenor House: great location, friendly staff, huge rooms for a European hotel, good coffee! I will say the front desk staff was sweet but always seemed perplexed, as if no one was running the show. Very slow service, but at least with a smile! If I had payed the posted rate, I might have been mad, but we had a cheap rate from the londonhotels web site, so I won't complain. I would stay here again.

          Very Nice...


          My family had a very good stay here. It's very close to the park and underground stations. The hotel itself is very high-end and comfortable. Sizeable rooms made it a very nice stay!

          Clean, yes, classy, no


          I was impressed with both the size of the room and bathroom, and was equally impressed with the cleanliness of the room. Nice, crisp sheets but a limit of two towels per person (not too big of a deal). Overall the location, room and breakfast are what make this hotel desirable.

          But, for a 4-5 star hotel, it lacks the finesse. The finer points of good service were missing. The concierge gave us incorrect information regarding Harrod's store hours (should be basic knowledge for them), and although he recommended an awesome and hip Indian restaurant he should have known that we would need reservations to get into it, and he should have made those reservations for us. We had to wait 2 hours for a table (without reservations), but it was well worth the wait.

          Having said all that, I would go back again because a clean hotel room is by far the most important part of traveling in my humble opinion.

          Great stay


          I thouroughly enjoyed my stay at the Grosevenor House despite the fact that I walked in through the back door the first day and had to go and find a handy man to help me out. Nevertheless, I loved it so much, I'm still hanging on to the key to my room!!! The bed is extremely comfy, the room is rather spacious and airy, and the bathroom, oh you'll love the bathroom in comparison to the other hotels I;ve stayed at in London. Would I stay there again? Definately so!!!

          Great room, great rates, so-so service


          We spent 8 days at the Grosvenor House in May. Our check-in on a Friday afternoon was rocky. The room was not ready & we were given different accommodations than we had requested. After about an hour of confusion, it was all taken care and we were given two separate rooms at no additional charge. Other than occasional problems getting enough towels, our room was wonderful. We found that the restaurant prices were our of our budget--21 pounds for breakfast; 5 pounds just for a cup of coffee. We bought juices & bagels & dined in our rooms. The room itself was spacious, & quiet; the beds were wonderfully hard & comfortable. Wonderful robes & huge towels were provided. We had a sitting area with sofa, chairs & a desk. It was also air-conditioned.

          There was a mild heat wave that week--high 80's, so we appreciated being able to cool off at night. I would definitely stay there again.

          In spite of the glitches experienced, the management took steps to correct any problems.

          Loved the Grosvenor House


          Went to London over the 4th with my sister. We loved the Grosvenor House. Easy access to shops on Oxford street, Hyde Park is across the street and the Marble Arch underground is 5 blocks away. The room was large and quiet! The staff was friendly. The full breakfast was huge so I recommend to get it included in your room rate as we did.

          Real nice...but expected more


          The Grosvenor House in a very nice section of London, Mayfair, which made us comfortable walking in the neighborhood after dark. Two blocks from the Marble Arch underground was ideal and made it easy to get around. Unfortunately, that didn't make it easy for us to get a late night snack or breakfast in the morning. I don't recommend the hotel for any meals. Very expensive and not the quality I would expect. It being Easter weekend and having a 10-year-old in tow, we were unable to grab a quick snack at the pub nearby after dark. Forced to use the hotel lounge, I paid 30 USD for a slice of roast beef on white. The room was a bit noisy and it was hot. Can't imagine this room in summer unless the AC is kicked up. The staff was very nice. Corrected the booking error made by the online company without much fuss at the same price. I booked a triple and detailed what I expected in my booking request, two beds. I've stayed at worse for the price of 150 USD a night, but would not consider this a 5 star hotel. Would stay again since I know the area and can work around the dining issue.

          Too stuffy!!


          Had reservations for 8 nights at the Grosvenor House and moved to another hotel after 1 night. The lobby was beautiful, but the rooms were what I call faded glory. We had 1 set of towels for 2 people, could not get a twin room as reserved, remote control did not work, no hairdryer or coffee/tea making facilities in the room and coffee cost us $16 for 2 people with no refills. The location was beautiful, but nothing in the area. We moved to the Rembrandt in South Kensington and loved it.

          A wonderful experience


          We stayed at Grosvenor House for the first time, and absolutely loved the hotel and location. The online rate ($150 per night) was a bargain, reflecting no doubt a February stay and low tourism. Nevertheless, we were in the middle of Mayfair, with great access to all parts of central London. The staff is accommodating and friendly. Though the halls' fading wallpaper and carpet reflect eras past, my large room was quite modern, with a super-comfortable bed, top-notch television, and a terrific bathroom. (If you have trouble regulating the water in the shower, here's the key: Start cold, then SLOWLY move handle toward warm.) And--there's a pool, beautiful and free. Unbelievable. I'll come back.

          Check it out for yourself


          Stayed here December 2001 and it is very stylish. Rooms excellent very central for shops on Oxford Street. Nice pool and spa baths. A good hotel for central London. I would definitely stay again.

          TripAdvisor Reviews Grosvenor House, A JW Marriott Hotel London

          4.50 of 5 stars Outstanding

          Travel Blogs from London

          Exploring London on Foot

          A travel blog entry by eldonsteeves on Jul 20, 2016

          5 photos

          We just walked a lot of London today and did a bunch of people watching. We stayed at the hotel until 10:15 so we could get checked in for our flight tomorrow. What a waste of time. We weren't able to complete our task. The site kept coming up an error had occurred so I guess we'll get checked in tomorrow. We are taking a private car to the airport …

          A hot day in London

          A travel blog entry by eldonsteeves on Jul 19, 2016

          1 comment, 4 photos

          We had such a great day in London. We took the underground from the airport for part of the way to our hotel then boarded a taxi.

          We are in a lovely hotel (the Grosvenor) with a great upgrade.

          We had a recommendation by our son to visit one of the oldest pubs in London—the Grenadier. It was a 20 minute walk, and it was a …

          Goodbye for Now, London

          A travel blog entry by kstoklos on Aug 13, 2012

          35 photos

          Kstoklos stayed here on Aug 13, 2012 during their trip titled: J and K's Longest Trip Europe!.

          The Long Trip Across The World

          A travel blog entry by nat_and_ant on Sep 01, 2014

          ... were boarding the next plane an Indian dad was taking a selfie with the family, so I photo bombed that with a classic Nat face.

          The next flight was good cause we had afternoon tea and it was chocolate cake and a scone...out of the total 18 hour journey I must have slept about 12 hours, Ant slept 1...but he watched plenty of movies. Flying into London, the sun soon disappeared ...

          Second Day in London

          A travel blog entry by wendler on Jul 11, 2014

          4 photos

          ... Buckingham palace along the way. THere are just so many people here at the moment, its a little overwhelming!! Having quiet time and then off for a dip in the hotel pool and then my work meeting at 5pm. We are pretty much on UK time now. Did not take my camera today but took pics with my cell instead. if I can figure out how to upload to here from my cell I will add the ...

          Traveler Photos Grosvenor House, A JW Marriott Hotel London

          Our accommodations for the Evening
          London, United Kingdom