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Historical Traveler Reviews Hotel Griffon San Francisco
THere is a serious lack of service at this hotel. From the start, i was told when i booked that parking was included, but the staff forgot to give me a parking pass that I needed to self-park (NO valet). I ended up paying $27 for parking at another garage. The restaurant in the hotel was a disaster. Waited forever for food, and then had to wait again for silverware to eat it with. Breakfast the next morning was the same...poor service and nobody cared! Do yourself a favor and find a hotel that cares about its guests. You can do much better in this city.
Bad smells was just the beginning
BosaNova spoke too soon. I was her friend that went with her. I had a terrible experience. What seemed at first as a pleasant fireplace smell, as the night progressed turned into the feeling that I was sleeping in the fireplace. They have a restaurant downstairs that has a fireplace that they grill in. Even though I was on the 4th floor, I was in the direct line of the fumes. It was too late to switch rooms - it was close to midnight by the time the smell got really bad. In addition the people above me sounded like they were doing acrobatics until 3 in the morning. Being an old building you seem to hear every creak.
The next morning I went downstairs to say that I wanted to switch rooms, I had specifically asked for a room without these musty smells that we had read about here. Musty was not the word for it, smoky more like it. The woman at the front desk was not very helpful or friendly. She did have me look at two rooms, one with the same smoke problem because it was only a couple of doors down from the original room, and the other much smaller with a queen bed. I ended up taking the queen room, I was very surprised to see that they charged me the same rate as the large room with the king bed. No smoke, no noisy neighbors, thank goodness. But the next morning I went to take a shower and the water came out just above a dribble. So that was it for me. I moved to the new Hotel Vitale just a half block away. It was cheaper, and fabulous!
When I went down to tell them I was leaving a day early due to all these problems, the person at the front desk at the Hotel Griffon said they would have to charge me an early checkout fee of $50!! I said no way was I going to pay that given what I had gone through. They advised me that I would need to wait until Monday morning (it was Sunday morning) until the manager came back to work. No one in the hotel could make a decision. I was not happy and had to track Ruffi (the manager) down when he (she?)was supposed to call me Monday morning in order to find out if I had to pay this fee. I did not after all. But no apologizes were every given.
Is this hotel under new management from when it was rated as top boutique hotel? That is all I could figure out. And if so, the new management seems to be running it very badly.
Love! Love! Love!
I'm so impressed with this hotel that I am writing this review while I'm still staying here!
First off, the "musty" smell that I keep reading about does not exsist in the rooms that my friends and I are in. There is a pleasent "fireplace smell" I believe from the restaurant's wood burning oven in one of the rooms, but it is no way an over-powering smell.
I emailed the manager and voiced my concerns about the unpleasent reviews I had read here. He emailed me back within the hour with a reassuring letter and upgraded me to a View King room! My friend has a Standard King across the hall, interior view, and I would have been happy with that room as well, although nothing beats the beautiful view of the San Francisco Bay and Bridge! There is a cute window seat in her room which makes it vey cozy.
Each room is well appointed with high ceilings and exposed brick walls. Bathrobes, CD player, coffee maker, Aveda bath products, signature chocolate cookies, refridgerator, bottled water, a safe, flowers and the morning paper are just a few of the ammenities. And a continental breakfast.
Parking: As anyone who has driven to San Francisco knows, parking can run up to $50 a day! There is parking garage across the street and you can purchase, from the hotel, a pass for $25 a day with in and out privilages.
Also, the windows are double paned if you want a room that faces the street.
The location can't be beat.
I have had two bad experiences staying in San Francisco in the past so I was a bit paranoid about where I was going to stay. I don't think I will look any further when I visit in the future to ensure that I will have a wonderful experience!
Not that impressed
We stayed at the Griffin 12/04 for just one night. The room was tiny...
it was all about the view of the bay and Embarcadero. The only vanity was not in the bathroom! It was on the wall in front of the bed?? Simply not functional at all! Bed was great with great soft high quality cotton linen.
There was a buffet breakfast but we opted to walk to the Farmers Market on Saturday at the Embarcadero...that was wonderful! Grazed our way through sampling fruits and vegies that were so unusual! Bought wonderful cheese, organic fruit and bread for a lunch later in the day in Napa!!!!!
Would not stay there again! We actually like a small hotel called the Beresford Arms...not chic or boutique or expensive...but we keep coming back to that one after trying these niche hotels...
Again...would never stay here again...
Is this the same Hotel Griffon as these other reviews?!
I recently stayed at the Hotel Griffon in San Francisco on the Embarcadero's waterfront. The service was what you would find in a 5-star hotel. The lobby is so welcoming and comfortable and the restaurant and bar is very pleasing to the eye and the pallot. I am a frequent business corporate traveler, and usually stay at a Kimpton brand hotel in San Francisco, but not anymore. The rooms at the Griffon are perfect for the business traveler. This neighborhood is very clean and convenient to work and shopping. My associate's rooms was just as great - these other reviewers must have had too many martinis when they wrote their comments. The Hotel Griffon is the IDEAL boutique hotel in San Francisco!
I was in San Francisco for one night on a business trip. Hotel Griffon was suggested due to its location to the company's function, and I thought staying at a boutique hotel would be a nice change from the Hilton. Unfortunately, I was not impressed with the service or the room. My bags were not brought up to my room for close to an hour after I checked in (I had to call the desk to remind them about my luggage, whereupon it took another 20 minutes for my luggage to arrive). The lobby of the hotel was pleasant, nicely decorated, and comfortable. However, that being said, the room smelled musty, the floor was sloped, and the view was horrible. The smell bothered me the most as the air conditioner had no effect on it, and it even permeated my belongings! The breakfast was decent, but not anything you couldn't find at another hotel. Needless to say, I will not return to this hotel.
Nice hotel, bad room
Having stayed at the Harbor Court next door previously, I was really looking forward to my stay at the Hotel Griffon. It is in a great part of town, right on the Embarcadero across from the Bay. The lobby of the hotel is very nice and the staff was very welcoming. That said, I think I had one of the worst rooms in the hotel. The room smelled musty and running the air conditioning didn't seem to help. The room was pitch dark in the middle of the day because my window looked out on a four foot wide alley between the Griffon and the building next door. Normally, this wouldn't bother me too much since I knew I didn't pay for a Bay view room, but the alley had several dead birds in it so I kept the shades down. Otherwise, the room was a little small but nicely decorated and the bathroom was nice. The hotel provides a continental breakfast, which was good. I suspect that if I had a different room my review of the Griffon would be more positive. It is a nice hotel in a great location. Just be careful if you decide not to book a Bay-view room.
Very clean, quiet, but lots to do in this clean part of town
I used tripadvisor to get a great hotel for a 5-day stay for a conference, but they could only give me 4 days (all hotels booked up for the Sat. night). I looked at Hotel Griffon and decided to try it out. Great place - very clean, very quiet, not stuffy, great cont. breakfast - I only wish I had chosen one of the rooms with a Bay view.
This hotel was great. I was out here for business 4/5 - 4/9. I read the reviews of this place and when I saw the view of the Bay Bridge - I had to stay here. Hotel staff was very friendly and helpful. Parking for our rental was across the street and the 'F' was just a block away. The hotel room was great, bed was also wonderful. High speed internet connection was great. The only downside to this place I found was after I looked through the Red Herring's menu. It looked delicious but was under rennovation. I did eat at the Japanese restaurant next door 'Ozumo' - good sushi. Also The Boulevard resaurant on the corner was wonderful as well. The sun appeared every morning behind the Bay Bridge and was absolutely breathtaking. In the evening the bridge was lit up and also beautiful. I ended up working on Friday afternoon in my room and the view of the Bay made it all worth while. I will definitely stay here again.
What a gem
What's not to love. The rooms are great. Ours had a view of the Bay Bridge, Bose surround sound and the most comfortable hotel bed ever.
The location is perfect. Close to cable cars, street cars, busses and they have town cars to take you to meetings or the airport. The food was terrific too and there were very good restaurants on either side if the hotel. The only thing I can even think of that I would change is that the bathrooms are small and the vanities (sink and mirror) are in the living area.
TripAdvisor Reviews Hotel Griffon San Francisco
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