Fantastic Staff and Great Hotel

What a fantastic hotel and the staff were very freindly and helpful to myself and family. When we arrived we forgot to mention we had a need for a cot and after 5 minutes of arriving in the room a new cot was set up. The interesting thing about this hotel is the cool stuff in the rooms. LCD's and DVD's with a great library of films for adults and kids. Big mugs on the tea and coffee tray and the best nights sleep we have had ever in a hotel. The bathroom was very easy to use and the toiletries were great lotions. The hotel was very clean and with triple glazing in the bedroom this helped as the hotel is right in the middle of the city. So, this also helped enjoy the city and what it has to offer for people like us who have never gone to Newcastle but will be going back to this cool hotel

Spot On!

I stayed at this hotel on a Sunday night. It has a good location- very central - and only a few minutes walk from Central Station. When we arrived at the hotel, we were told as it was quite quiet that night, so they had managed to upgrade us to a deluxe room - free of charge. Our room was up on the 5th floor so you got quite a good view. The room itself was a good size, had a dvd player, flat screen t.v and one of the most comfortable beds I've ever slept in!!! We had a meal at the restaurant (The Living Room). It was around £50 for 2 courses for the two of us. The food was excellent, as was the service. The waiter, Nick, couldn't have been more helpful when helping us decide what to eat, and even recommended the best bars in the area to go to. There is also the Cellar Bar in the hotel - this is small & private feeling - you feel almost as if you're sitting in your own home!

Great room shame about payment

Booked for girlfriends birthday- room and staff were lovely, only problem was on check in they 'reserved' £410 on my debit card to cover the cost of the bill.

As the bill was considerably less then £410 I was left with a card I couldn't use all weekend and had to cancel two direct debits as they didn't release the £410 back to me till five days later!

Wrote to them and called but heard nothing back.

Would not stay again.

Mixed feelings towards greystreet

I've stayed at this hotel twice since it opened but doubt I'll be going back.

On my first stay it was excellent, lovely room, with nice plasma tv, dvd player etc, and as we were on the third floor we didin't get any street noise. As we enjoyed the first visit so much I thought we'd stay again for valentines day. This time we booked a suite as I thought we'd have a nice romantic night.

My husband arrived first and was told our room wouldn't be ready until 4'clock, even though check in was at 3. When he eventually checked in he discovered they'd only given us a deluxe room and not the suite. When we tried to swap we were told all the suites were booked so we had to stick with what we had.

When I got there, there were 3 workman in my room trying to fix a problem with the sink, they kept going in and out of the room for the next half hour which I found unacceptable and not exactly romantic! When they'd finally left I tried to put some heating on, and found it to be broken, and the room was absolutely freezing. By this time I'd had enough, so asked to be moved or for my money back, they showed us round a couple of rooms and i'm not particularliy fussy I just wanted one with heating. The room we moved to was fine and of the same quality as when we last stayed there, although was considerably smaller.

I felt these problems were just teething problems and hopefully with time these things will improve, but the noise level in the ground floor rooms is probably something that can't be rectified.

On the plus side the food was nice, and for location it's tough to beat.

BEWARE!

BEWARE!!! Had a confirmed reservation to stay at this hotel for my anniversary and was called the day before arrival to be told that they had "Made a mistake" and taken too many bookings and thus we no longer had a reservation. I was left with nowhere to stay and did not even recieve an apology or compensation from the hotel. I would not recommend this hotel to anyone after the way that I was treated. Our anniversary trip was destroyed as Newcastle was totally full that weekend and thus was unable to find a similar alternative.

Nice try, but...

There are many examples of old buildings being converted most successfully into charming boutique hotels (witness the Hotel du Vin chain) but greystreethotel is not one of them. The owners have simply tried to cram far too much into the available space, and it all smacks of having been done a bit on the cheap (witness the state of the carpets, just a matter of weeks after the opening, the evidence of water leaks and, on our stay, a completely broken heating system across several rooms - the latter certainly not welcome in a Newcastle springtime!). Our "spilt level suite" (split because there wasn't enough space to accommodate a bathroom on the ground floor - that's all there is on the upper level) was just about big enough to accommodate the bed and offered about the same amount of clothes storage space that one gets on a jet liner. The issue of the almost complete lack of external sound-proofing has been raised by others and is certainly a major issue also. The staff are indeed charming and this, combined with the central location, are the redeeming factors. Otherwise, greystreet simply doesn't offer value for money and doesn't look a patch on the Malmaison on the waterfront.

Very pleased

We stayed for 3 nights (Fri-Sun) and took our 1 1/2 year old with us. The room was lovely, huge big bed, large plasma TV and DVD player. We had taken our own DVD's with us to keep him amused!! The room had a large bay window that let in loads of light. The building is a listed building so they didn't change the single glazed bay window. This was the only downside to the stay. On the Friday night we were surprised at the amount of street noise. The best way to describe it was it sounded like the window was open. Apart from that Saturday was quieter and Sunday was fine.The noise only seemed to be people going to the pubs. You couldn't hear the music etc, just street noise. The staff were extremely friendly, the breakfast was good, really central etc. We've stayed at 4 different hotels in Newcastle and out of the 4, would go back to this one before the others.

Very pleasant

Great location - 5 minutes from train station and right in city centre. Lovely building and nice rooms. Just one tip - if you are planning on being there on the weekend perhaps request a room not at the front of the hotel as there are several nightclubs opposite.

Fantastic New Hotel!

I booked this hotel through Expedia before it had even opened - I got a promotional rate of £89 for a Deluxe Room with a complimentary bottle of wine. The hotel is right in the centre of Newcastle, five minutes' walk from Central Station and convenient for bars, clubs, restaurants and shopping. Our double room had a huge bed with big, fluffy pillows and feather duvet, flat-screen TV, DVD player, a bottle of sparkling Norwegian mineral water, lovely toiletries in the bathroom and huge, thick towels and bathrobes. The staff are extremely friendly and helpful. Continental breakfast was included in our room rate and we had delicious fresh fruit salad and freshly-made fruit smoothies as well as the usual cereals and toast. An absolute delight!

Absolutley Fantastic

I booked the room on the internet and as the hotel is vey new there were not many pictures and no reviews so I was a liitle anxious. However at a price of £85 (special price reduced from £129) I expected it to be fairly good. I was more than pleased and need not have worried at all!! The location was fantastic, right in the city centre. The staff were friendly and helpful and made me feel special as soon as I arrived. The room was fantastic with an extremley comfortable double bed, plasma screen tv and dvd player and lovely bathroom complete with robes and nice toiletries. The size of the room was smaller than I expected but it wasn't a problem. As the hotel is a listed building it had many original features including the floor to ceiling sash windows but dont expect much of a view! I did not sample the restaraunt (the living room) although it looked lovely. My partner and I had our continental breakfast (inc in the price) delivered to the room and it was lovely. Parking was available on a nearby multi-storey which was £8 overnight till 9.30am. All in all I had a great time and will definatley go back