Andaz Liverpool Street
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How has this hotel rated in the past?
- Drycleaning onsite
- Meeting rooms/conference facilities
- Adjoining Rooms
- Wireless internet connection in room (free)
- Multilingual staff
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Historical Traveler Reviews Andaz Liverpool Street London
Good, but not a place for an early night!
My girlfriend and I stayed one night at the Great Eastern while on a shopping trip in London. Although it was a bit out of the way we got a very good deal and being close to the tube it's hardly a problem to get around.
Very impressed when we checked in, we were early but that didn't seem to both the staff at all. Room was very nice, very clean and modern, and the staff took the time to explain all the facilities (including the wonderful CD lending library mentioned by other reviewers). I got the impression that the staff would do anything to make your stay as enjoyable as possible.
However, what we were rather annoyed about was the party that went on; also mentioned by other reviewers. We weren't informed that this was happening when we checked in, and it was only when I asked about nightlife in the area that I was handed a letter telling me that the party that night was booked to go on 'til 2am. As we were intending to go out for the evening this wasn't too much of an issue, though I was very annoyed only to be informed of this after checking in. As it was we were back before 2am and had to listen to the bass coming through to our 4th floor room for a while. If I had been wanting an early night or was staying with children this would not have been acceptable.
In summary, a wonderful hotel with fantastic staff. However it was completely let down by the management allowing these private parties 'til all hours. The plumming is also very noisy, but not so much that it disturbed us. We will only be staying again if we were going out til late or if we could have a guarantee that there would be no parties on the ngiht we stayed.
Sleepless nights, noisy plumbing
OK hotel, clean rooms, but the noisy plumbing is a big negative. Loud enough to wake a guest up from a dead sleep. You will hear it every time your neighbor flushes his/her toilet and uses the sink or shower. The toilets flush like the toilets on an aircraft.
Great hotel - but I wasn't paying
Although I've always liked the look of this hotel, it's out of my budget.
Last week though, I'd booked into the Threadneedles hotel through Expedia, but the hotel had made a mistake and shouldn't have taken my booking since they were full. However, in a display of nothing short of excellent service, they had resolved the issue by booking me a room at the Great Eastern (just around the corner) and they were paying for the much more expensive room!
So I checked in at the Great Eastern and the duty manager showed me to my room, which had a very unusual (but cool) view over the whole of the inside of Liverpool Street station. The room was very modern and had a great bed with luxury duvet and pillows. The bathroom was very modern with a great in-bath shower. Very well stocked mini-bar and both internet access from the hotel, as well as a number of wireless hotspots you can pick up from the station below.
The TV was rather disappointing - most of these recently refurbished hotels have lcd / plasma tv's - my room just had a small tv on a little trolley and not very good reception.
The hotel itself has been very impressively renovated with some great modern designs to offset the traditional architecture of the building - a very pleasant hotel to walk around. The location is excellent for anyone on business in the City. Tourists however will probably want to find something closer to the West End.
Overall I'd have to say it was a very nice hotel to stay in for what I paid for it. But if I'd paid the normal rates I'd probably have felt a bit ripped off. Yes it's very stylish and modern, but there are quite a few of these "boutique style" hotels in London now and most of them aren't anywhere near as expensive as this one. This is the main reason I've only given it 4/5.
Fine Hotel but is it worth the price?
I stayed at the Great Eastern for 3 nights in September and I liked the mix of new with old. Decoration is stylish throughout but a bit worn in places (in my room there were very visible stratches on the dark wooden floor). Service was excellent - I did not like the room I was given at first (which window faced a wall) and as soon as I complained I was promptly moved without argument to a room on the street side. I liked the fact you could borrow CDs and DVDs (without extra charge) from a very long list of choices. I also thought it was well located (right above Liverpool Street Station) for anyone who has business to do in the City. However at about £270 a night this was an expensive stay and I cannot say it was worth that much. I cannot afford to stay there again, but if your company is paying, well by all means go ahead, although I think that for a similar amount of money, the Threadneedles hotel nearby would be a better choice for those who want something smaller and with a more homely feel.
Just couldn't get their act together
Well - the entrance was fine - no 'wow' factor as I might have hoped from a Conran place. Booked that afternoon over the web and got a great deal including champagne and fabby bath products to take home, had a chat to the guy in reservations - they were expecting us and would put us in a great room. Got to reception - no they hadn't got our reservation, no they weren't expecting us. Explained about the room, the deal, the conversations with the reservations guy. Finally got a room sorted. The view from the 6th floor is great - both down to the lounge area and down the spiral (think New York Guggenheim) stairs. Room nice, spacious for a 'king size' room. Great bed and bed linen. Great view of the Gherkin, Lloyds building from the porthole windows. Relaxed, waited for the bubbly to arrive....waited more....got thirsty. Finally called down to reception....waited some more.....eventually it arrived about 20 mins before we were due to go out for dinner. Guest services did a sterling job trying to book us a table at a good local restaurant on a sat nite at the last minute so thumbs up there. A/c reasonably quiet. Disconcertingly loud vaccum pump whilst having a shower - sounded like a closet door sliding open and closed every minute. The shower wanes slightly hot and cold - again not quite a luxury experience but a decent, powerful shower. Got up lateish (check out time 12.00). Called down as promised goodie bag hadn't arrived (definitely don't like to have to ask for stuff that is part of the deal but not delivered). Was told it would be delivered to our room. Waited...and waited..... and waited. Got bored, decided to check out. Told guy in reception goodies hadn't arrived - he told me to take a seat and wait. So I did ....... finally left around 30 mins later without luxury promised goodies. The moral of the story at GEH is: rooms nice, weekend rates nice....just don't expect them to get their act together and actually deliver on stuff they promised tho'. Would I trust them with - say an overnight dryclean that I needed the next morning - nope, not after that. Would I recommend them - only if all you want is a contemporary place to sleep in the city - certainly not for service.
Best hotel in London
I love the GEH. I live in London yet in the past year have stayed there 4 times - the place is stunning.
I have always found the service and staff to be highly professional and friendly. All the rooms are a decent size (take note Ian Schrager!) and the staff seem to genuinely want to make your stay a great one.
Its a tad unfair for the negative reviewer below to complain about the noise from the club night on the night he stayed - granted the hotel should have informed him beforehand that the night was happening - but its nights like these that make the GEH stand apart.
The hotel is extremely innovative - whether it be hosting unique club nights or its regularly changing art installations - and isnt prepared to just sit on its behind and trudge along like other so called 'top class' hotels in this city. The GEH even had a beach with a few tonnes of sand shipped in for the month of August - on the FIRST FLOOR!
I would recommend everyone to stay at the GEH, whether on business or pleasure. The bars and restuarants are great, with a nice mix of people from high flying city types to fashion and art bods from the east end.
The GEH is something special and thankfully its located in London!!
Must must stay place
This is our second evening here at GEH and upon arrival yesterday we were "blown" away by the wonderfully furnished and decorated interior.
It's contemporary yet warm and comfortable. Though the hotel was crowded we never felt that way at all. We felt like all the private sitting areas and the gym was exclusive ours.
Our room which is a Superior King could not have been any better, #320.
The bed is extremely comfortable, the comforter is luxe and warm, the sheets must have an incredibly high thread count. The furnishings of dark wood, whites, mixed blond wood and purple/blues is modern, elegant, sleek. I love my desk which has a leather writing pad. It's fantastic...one of many fine details. Even the writing pad was in a fabric lined notebook made of lovely black/white houndstooth pattern - nicely done. Our closet space is ample with shelves and nice wooden hangers. The mini bar which is pricey but filled with Pop champagne, Kettle Chips, etc is tastefully done.
The bathroom is white with dark wood and silver chrome finishes. I love the "h" and "c" letter detailing on the knobs. We arrived to see that fluffy towels were hung quite beautiful on a towel rack, terry cloth bathrobes were placed with comfy slippers in the bathroom along with wonderful REN bath products(bath wash, conditioning shampoo, luxe bar soa, and lotion. Secretly hidden was a box filled with packages of shower caps, sanitary bags, cotton balls, sewing kit, etc. Very nice indeed. The noise from the toilet, sink, shower is a bit "strange" but nevertheless...I'm satisfied. The amenities are so wonderful...like a dvd player with a library to choice from...not charge, the gym with lockers and four tv's....
The restaurat Aurua could not be more stunning with its Stain glass and iron detailing. The French cuisine is very good...this is coming from someone who loves Michael Minna's Aqua, Todd English's Olives, Thomas Kelleher's French Laundry. The food is equivalent to that with the best service rivaling that of Charlie Trotter's or any Ritz Carlton Dining Room. Attentive. Service Oriented. Food and Wine Knowledgeable. I'm sure some people will find the restaurant over priced(we paid 50Pounds of a 6 course dinner) but I find it fabulous. Though they only serve their own bottled water...no tap...but then with such a meal...you can't do tap here(3.75 pounds just for still water??). The food was quite memorable with the Foie Gras being the highlight on the tasting menu. The Seabass was my main entree choice and it was a large portion the same as other guests. Chocolate Souffle was smooth, airy, fluffy just as a souffle should be. Consomme of oxtail was pure and simple.
The Terminus is also very good although we have only had breakfast there. Breakfast which was included in our package is very generous.
The hotel allowed us to order anything we wanted....not just Continental like the package stated...I had the English fry of two large sausages, two large pieces of ham(nice and crisp), poached eggs over buttered, pan fryed toast, and grilled mushroom/tomato with Strawberry Nectar and Cafe latte all included...now that's beyond wonderful.
We booked our stay via Luxury Link(it's too good to be true) and we could not be any happier...we know that not many people could have such a great experience because our our amazingly great deal... At the full price, we would definitely recommend this as a place and we would love to return during our next trip back to London.
My husband loved it so much that he wished we could extend our stay even at the hotel rate of 285 pounds per night. It's pricey but well worth it....
The only thing that made our score a 4+ from a 5 was the check in process. There was a grave mistake...and the hotel had us coming in one day earlier. They insisted that we pay for it(295 pounds) since the hotel was oversold. I asked to speak to the manager to clarify a major miscommunication and the front desk person just refused and said it made no differences. This irked me.
However, their wonderful reservation manager listened to my ranting(and boy did I rant...people were looking at me) and she did resolve it.
Here lies the problem...Basicallly I sent them an email inquiring about coming one day early and what was the rate.... Having not heard a reply, I booked a reservation at another hotel...not nearly as nice...and was kind of ticked off that GEH didn't reply. Turns out they sent reply to my husband's email which he never received and there lies the confusion. I booked the trip via luxury link with my email and was checking on a daily basis for a reply and never heard one...so I thought that the reservation desk never got it...since it was sent via their website(not nearly as good a website as it should be). I also had one confirmation and print out so this was my only documentation. No one was at fault....they did their job....I did mine but I felt that it was extreme to charge one night when I genuinely did not hear a response. My point was finally taken since I told them that I even sent an email a few days before my stay stating that we were coming in on Friday...no mention of Thursday. Nevertheless, as a top notch hotel should do...they did an awesome job resolving this situation and I was very pleased with everyone who went out of their way to make us feel welcomed.
Hope this is a helpful review.
Great suites, comfortable beds
Recently spent 4 nights here. Spacious room on the 3rd floor. Only quirk was there wasn't a separate shower from the tub and stepping out was tricky with no bar to hold onto. The bedding was wonderful and mattress was firm. Interesting blend of new touches in an old building.
Location next to Liverpool station is excellent for those who need to hail a taxi or take the Tube.
Comfort and Style
I visited the GEH twice in the last 24 month. Both times I was very impressed with the clean, comfortable surroundings. The room was small but extremely comfortable with a great bathroom. This is the perfect business hotel for the upwardly mobile executive on the move, and the vacation traveler looking for a hip place to crash while in London.
What a shame
having just spent 3 nights at the hotel i find it amazing that such a hotel with a good reputation would allow rave nights debbie harry singing ( i guess miming at her age)
after a trip to the theatre we were greeted by 1,600 cross dressers head bangers drug takers to mention a few the music was so loud you could hear it on the 5th floor ,this went on until after 2.30 all i can say is it will be a long time before i visit again and am surprised at mr conran for allowing such nights
TripAdvisor Reviews Andaz Liverpool Street London
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