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Historical Traveler Reviews Granville Hotel Waterford
4 star my eye!
My initial impression of the hotel was poor, the girl at the reception was rude when I approached her, I seemed to have interrupted her interesting personal call about the night before. I asked about parking and was told there was no parking facilities and that we would have to pay for parking across the road! This immediately set the tone of what was to come!
After checking in we entered the room it was very basic, no tea and coffee facilities. The bathroom was tiny and not much thought was given to the positioning of the mirror and my boyfriend had some near disasters while shaving! Bed was the smallest I've ever seen there was no duvet and there was blanket and sheet on the bed which is old fashioned and would remind you of a stay in an old hospital. The bed was extremely uncomfortable and between that and the noise of the extractor fan positioned just outside my room I didn't get a winks sleep on the first night.
The breakfast the next morning was extremely disappointing, there was a choice of tinned fruit or cereal along accompanied by a miniature glass of juice! This was followed by a over cooked fry with one sausage, a slice of bacon, egg, slice of back & white pudding. I felt as sick as a dog for the whole day afterwards!
I would never stay in the granville hotel again!
Christmas trip was nightmare
For the first time we went away for our Xmas do. Ten travelled and stayed in the hotel. From the start we had problems: rooms we were given were then changed after we unpacked. Wrong rooms were allocated (Smoking and non). Food ordered on arrival never came.
There was no coffee/tea making facilities. We were told there was room service but when called we were told too late in night (Is this not meant to be 24hours??)
We were told on booking we need not book for the restaurant. We confirmed this twice and on checking in I was told we should have booked but luckily they had a spot for 10. When we arrived all dressed up for food we were told we were not booked in and the best was two round tables not together. Considering it was our xmas do and our first time away we were not going to take this offer. The mangeress was very rude and not helpful bascially saying "take it or leave it and tough". I went to reception and the hotel manager then got involoved and got us a long table no problem.
We were given a menu with no choice and then we asked about the menu we were originally faxed she looked at us like "oh I did not think you could afford the a la carte!" During the meal the mangeress pushed past us as she served, she blamed everyone else for the mistake and then forgot 2 main courses completely. When they arrived all the rest were finished. We ordered champagne to celebrate xmas and they left two bottles sitting on a counter. Twenty mins later we were told they were not chilled!!! We decided to go anywhere else for the rest of the night. I had booked two nights in and the next day spend it completely away from the hotel.
On leaving I was not given a detailed bill and signed off my card. 4 days later the hotel charged an additional grand on my card unauthorised and not detailed.
This was the worst experience in a hotel I have ever had. The bottom line is the mangeress of the restauraut is not customer friendly but patronising and blames everything on everyone else. Not a good management style.
Pretty decent hotel
Of the five hotels we stayed at during our tour this was the one we liked the least. That is not to say it was not a good hotel. It was clean, tastefully decorated and a good sized room. It was very hot in our room and when we opened the windows we were greeted by the incessant hum of the ventilation fans. This was also the only hotel that did not provide tea/coffee in room. Dinner was good, well presented. Breakfast was ho hum, they just presented you with a plate with a small amount of egg one sausage/dark and white blood sausage and the tomato. You could help yourself to cereal/porridge(very good) and juice. We do not know the price per night per person. If the price was right we would stay again but if inflated we would not.
We booked the Granville for one night only to celebrate a friend's birthday. Thought the price was very high 75eur pps but it was all we could get so booked anyway. Expected an exceptionally high standard of room etc for the price that we had paid but we were extremely disappointed.
The room was small - bathroom smaller!! Bed smaller again - no more than 4'6" bed with only one small thin pillow each.
Not even a proper duvet! - Just a thin blanket that had been regimentally tucked in under the mattress and was so uncomfortable I felt like sleeping on the armchairs - which were slightly more comfortable. The room was cold for the whole night long - one side of the hotel was warmer than the other (our friends were stayin on the other side).
The shaving mirror was on the opposite wall to the sink - very IRISH!
I found that the price of 150eur for my boyfriend and I was much too high considering that we often stay in Dublin - for at least 50eur less and for hotels of quite higher standards.
The Granville is a rip-off - a hotel which thinks it is something that is not...and we would never stay there again.
They messed up our booking
Not impressed with this hotel. We booked two nights through Expedia and arrived after a very long journey to discover they only had a booking for one night. It turned out to be the hotel's fault but since they were completely full they sent us down the road to Dooley's hotel, which we actually preferred - friendlier staff and a better breakfast. When we returned to the Granville they did at least upgrade our room, but we weren't very impressed. Staff at breakfast were unfriendly bordering on rude and the breakfast was distinctly average. Also, rooms at the front of the hotel are very noisy indeed. In short, next time we stay in Waterford we won't bother with the Granville, we'll go to Dooley's instead.
It's a grand old place...
Of the 5 hotels we stayed in during our 9 day tour, this was my favorite. Quaint, but modern. Tastefully decorated. friendly staff, great food, nice view and a comfortable bed. What more could one asK? Be sure to link up with the historic walkabout, and ask the staff for suggestions on places to go and things to see.
4+ Stars in my book!
We stayed at the Granville two weeks ago and absolutley loved everything about it. Only problem was that the phones did not work so they came to the door with a wake up call. Try and get the fourth floor facing the water--excellent
What a quaint place. Excellent staff, beautifully decorated rooms, that were just spotless. A lot of old world charm here, and you really feel at home in their comfortable beds. I would stay here again and again.
Old World Charm
We always find the Granville to be comfortable, elegant, and central. We love it and stay there at least once a year. The staff is very nice and the breakfast is teriffic.
This family owned and operated hotel has the best and most efficient staff that was encountered on our 14 day trip through Ireland,England and Scotland. They were thoughtful and very attentive to our needs and comforts. Highly recommend staying here. Stop by the beautiful pub for a night cap!!
TripAdvisor Reviews Granville Hotel Waterford
Travel Blogs from Waterford
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