Grand Watergate Hotel
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TravelPod Member ReviewsGrand Watergate Hotel Bangkok
We pre-booked and paid for this hotel well in advance. However when we arrived they tried to put us in a twin standard room. I went down and complained, saying we booked a double. They insisted they were full and could I wait until the morning. They said we could move to a Deluxe double but pay another 300 baht! At this point I said this was unacceptable and it would be good service to give us the room without paying extra. After calling her boss, the receptionist agreed but practically throw the room key at me and walked off in a strop!
The new room ironically was next door - and EXACTLY the same, except it had a double bed. Well no not a double bed.. 2 singles pushed together with a double sheet over the top!! I couldn't believe the cheek of it, but didn't have the energy to argue anymore. The TV didn't work, and they never got it fixed, even after continuously asking them. The mattress's were rock hard and the pillows were like stones, I had to have them changed as I had terrible neck ache from the first night trying to sleep on it. Again, I had to ask 2 different times to 3 different people. Their English is so poor I had to go get the pillow to show them! They also have a nasty habit of laughing at you when they don't understand, and giggling and chatting in Thai about you when you're stood right there!
The air con in the room is deafening as the entire unit is inside and it was almost worth not having it.
Worst of all besides the awful facilities, was as previously mentioned the awful staff. We asked one morning if they could call us a taxi - it was Songkran and we didn't want to get wet on our way to a fancy meal. They said they couldn't. Are they completely incompetent?? I believe so.
The location was good near the malls and skytrain. The place is uncomfortable and overpriced - depends how desperate you are for the location as to whether you can deal with staying there.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TripAdvisor Reviews Grand Watergate Hotel Bangkok
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