Grand Hotel Vesuvio
How has this hotel rated in the past?
TravelPod Member ReviewsGrand Hotel Vesuvio Naples
The best thing about this hotel is its location- right on the marina where there are lovely restaurants. The staff are very friendly and helpful. Its downside is that although "grand" it is in need of a bit of refurbishment. The plumbing a little variable.Do not like showers in baths with shower heads which will not stay in the same position! The breakfast buffet is average especially for a hotel of this calibre. The garden restaurant is closed on Mondays.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Grand Hotel Vesuvio Naples
Not so Grand Vesuvio
I have stayed at LHW hotels in the past and trusted booking my stay at the Grand Vesuvius based on LHW's past performance. Never again... The Grand Vesuvius is listed as a 5 star hotel and I am still wondering why they have the rating. The room was worn, patio dirty. But, my disappointment lies with the front desk employees. They were unpleasant, unhelpful, and had "attitudes". Mr Rigo, the Manager was the only individual who was pleasant and helpful. I wrote it all off on the war in Iraq as we are Americans but regardless, my husband and I are not the "Ugly Americans". We have traveled the world and have never experienced this level of rudeness in Europe. In addition, we decided to celebrate our last evening at the hotel restaurant as we were weary from a busy week. The food was bad, but the service was worse. Yet again, more attitude from the waiter, he was visibily perturbed that we perused the menu longer than he wanted and then tossed the plates on the table. I also urge the Leading Hotels of the World to take notice and strip the Grand Vesuvius of their 5 star rating......
Grand Ole Dame that should have just died or gotten a serious make-over
I hope that my title was descriptive enough, but in case it isn't, here's my experience:
This hotel was located near the water so when our taxi pulled up, I was kind of excited. In the lobby, it was grand in an old, charming kind of way. But immediately, I noticed two things. One was that the bellman out front didn't bother to help with our luggage. When I headed inside to check in, I was waiting while another couple was being helped. When the receptionist freed up, she looked pass me to the guy who came in after me but I wasn't having any of it so I stepped up to the desk and said that I was checking in. I never felt so insulted before.
The second incident was that they put us in a smoking room even though I booked a non-smoking room through our travel agent. She insisted that we didn't book a non-smoking room and since the hotel for full, she was only able to offer us the smoking room. Interestingly, she went to check on her computer and came back quietly so I knew that my travel agent had passed our preference.
The room was UNDERWHELMING as one reviewer had stated. It was so 70s and in dire need of a huge makeover. The bathroom tile had grout that was peeling off. The furniture was past dated.
I was glad that we were only staying there for one night because had we stayed for more than one night, I would have checked out.
My experience with the staff was mixed. The morning front-office reception was so helpful and we had a really good chat about Naples and the unsafe train station. But the concierge on duty was totally useless - he couldn't even give me a train schedule for the circumvesuviana train to Pompeii.
This place needs a complete renovation - avoid this place like the plague if you are expecting a 4* or 5* place. Hopefully, management and LHW will take note of many of these reviews and do something about it.
Nice room, but.....
We arrived to spend the Easter weekend and on seeing the initial room allocated (the main door would not close!), we asked to see other rooms and accepted an alternative which was altogether better with a larger balcony, sea view (although being located on the side of the property) and a much warmer decorative style. Despite being told the hotel was fully booked, it seemed deserted and we only saw three people using the bar during our stay. The staff did not seem to possess the Italian charm and personality we were expecting and the breakfast, whilst satisfactory and full of the freshest bread and cheese, was somewhat disappointing with the range of items offered. The room was very elegant though with a good view across the bay. Sadly we had a disastrous set of meals in local restaurants with surprisingly appalling service added to the fact we were mugged one afternoon!!!!
Sadly I would not recommend Naples as a tourist friendly destination.
Most uncomfortable bed (both matress and scratchy sheets) I've ever stayed in, and plain wrong for a hotel of this rating/price. Plumbing in adjacent rooms noisy. Decent breakfast included.
But the big problem is that the place is dull - no atmosphere - desparately needs some outdoor space to take advantage of potentially good views (frontline to the sea). The breakfast room has some views, as does the boring top floor "posh" restaurant - but it needs an external terrace with a nice bar. Apparently an outside pool is being built, although saw no sign of it - will be a big improvement.
Location is fine - short walk to ferries to Capri (a horrible town on a beautiful island) and the Amalfi coast, although a trek to train station.
In summary though I hated the place and couldn't wait to leave I'm afraid.
Excellent views. Old style glamour (don't expect modern decor). Very helpful staff. Excellent food.
As previous review noted, king bed is two singles combined.
Only other drawback is €32 entrance fee per person per visit for spa (jacuzzi, sauna, steam room, gym etc) even for hotel guests.
Would stay there again.
These guys hate Americans!
The staff at this hotel missed no opportunity to treat us in a gruff, or at times rude, fashion. Every little request was seized upon as an opportunity to worsen our experience. As one of many examples, we arrived exhausted on our first evening there, asked the concierge to recommend a moderately-priced, relaxing restaurant, and were sent to a place that charged us outrageous prices (i.e., $25 for a salad) and treated us like we absolutely were not wanted (although our mony, of course, was eagerly taken). We were given no documents confirming our rate when we arrived, but they did insist that we sign a blank credit card slip that they could keep on file. All wake-up calls and other exchanges were delivered in a cold, laconic fashion. We requested reliable and trustworthy cab drivers on several occasions and twice were directed to drivers who attempted to cheat us out of our money, once by charging double and once by telling us that the money we gave him was fake and then trying to drive off with all of it. I'm sure that the hotel staff can't be responsible for the cab drivers, but one would expect that a high-level hotel would have the number of a trustworthy cab service (particularly considering the reputation of taxis in Naples). The hotel itself is fine, as long as you are careful to request a sea/ocean view with a balcony. We had such a room, and enjoyed a wonderful view of the bay, including the volcano. The "king" bed was actually two beds pushed together -- not what one would expect from a hotel that purportedly is of high caliber. Room and bathroom were tiny. Drinks in the minibar were a whopping 8 euros and up! We would be remiss if we did not include a warning about the neighborhood that the hotel is located in. Beware of all of the streets behind the hotel after dark! We were walking back from dinner one night fairly early (not later than 10), and were followed by a gang of young men for several blocks, until we navigated to a busier thoroughfare. We had a few other similarly frightening experiences. The hotel, of course, made no effort to preempt these experiences by warning us about the neighborhood. Still, by the standards of Naples, which is a dirty, dangerous city, the hotel was probably in a relatively decent area.
Just returned after having spent a long weekend in Naples. They've got some good offers on their website.
This is a comfortable and stylish hotel, very friendly and helpfull employes, a lovely breakfast buffet with a nice view on the bay and the castle and an attractive fitness/relaxation center.
At the reception desk they gave us some good advices to have dinner, try Taverna dell'Arte (62,50 euro for 2) or Dora (110 euro for 2, arias inlcuded).
The Caruso (in the hotel itself) serves good quality as well, try lunch there because the view is magnificent.
Discreet yet luxurious
My girlfriend and I stayed here for two nights in June 2004 and found the experience wonderful.
If you're looking for a 5 star hotel with staff everywhere falling over themselves to attend to your every need then this isn't the place for you.
If, however, you want a 5 star hotel with quiet, refined, unobtrusive service then this is the haven of calm for you on the edge of the hustle and bustle of Naples.
We ended up with a fantastic room with a balcony overlooking the seafront and castle - but it was the attention to detail of the hotel that caught my eye...
A lot of hotels have pass keys for the doors but they actually seem to check the system here so that you're never interrupted by housekeeping - indeed you never even see any cleaning carts in the corridors: our room just magically seemed to clean itself, even in the short period while we were at breakfast.
Breakfast was a buffet affair but with a whole range of fresh, original food. Unusually for buffet breakfasts at this kind of hotel, the breakfast room was spacious, not too busy and staffed with enough waiters to give you a really personal service.
The bar is great for pre and post dinner drinks - both nights an excellent pianist was playing - and the nibbles are more than your usual peanuts and pretzels affair, with fresh cocktail snacks provided gratis.
As always with a luxury hotel, the minibar prices were a bit steep but that could be easily worked around by getting a couple of beers from the shop around the back of the hotel.
I travel a lot for business and visit many hotels around the world: this is definitely in my top 5.
NOT five star service
Overpriced for what you get. Although the rooms have luxury amenities, I would recommend you go elsewhere unless you have money to burn. For that much money you can stay in a large suite in most cities.
We stayed for 3 nights and was originally quoted about $300 per night (USD). After arrival we were told it was $400 per night. Not wanting to gripe and expecting luxury in Naples, I was dissappointed.
The room was very small. The shower stall was too small to turn around in, and I am not a large person. Surprised that a 5-star hotel had loose floor boards in the room and temperature that was uncomfortable with a seemingly non working thermostat. The staff did not respond to help on these matters.
To top things off, I went to their restaurant wanting dessert after a nice dinner and they told me to "go to the bar."
I would not recommend staying here. If you want to treat yourself you'd be better getting the best room in a less expensive hotel.
Hard to match in Naples!
Top notch in each and everything. Without asking we got a room on the top floor with a small but very nice balcony facing directly the Vesuvio. The rooms are not large, but everything has style. Bathrooms are excellent. Staff is very helpfull. In my opinion, hard to match in Naples.
TripAdvisor Reviews Grand Hotel Vesuvio Naples
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