Grand Hotel Plaza
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Historical Traveler Reviews Grand Hotel Plaza Rome
Very Grand at The Grand Hotel Plaza, Roma
What a wonderful stay my husband and I hadat the Grand Hotel Plaza, Roma. Valentines Weekend could not have been anymore romantic ....Our room overlooked SpanishSteps. To wake up to this view every morning withbreakfast on our little terrace was simply a joy.Nothing was too much of a problem for the friendly and helpful staff.We found the ambience of the main hall incredible as we felt we had our very own sistine chapel dometo observe while having a cornetto and cafe.
I had read the reviews but it was the best hotel available with expedia package, and I so requested 3 rooms over a courtyard. Two rooms were great, the third had a double instead of twin beds and there was no room to add a cot bed, so we were moved to dark, cramped and smoky room that was incredibly noisy from street traffic. The other two rooms were first class, one was spectacular in size and amenities and charm, so you really need to ask for courtyard/garden view and inspect/reject rooms when you get there. Service was odd to say the least, phone instructions impossible, no internet capability or business office, and I asked repeatedly about a fed ex I was waiting for (and according to fed ex had been delivered) till one staffer vaguely recalled that a fed ex had come in and showed me it. On the other hand, buffet was excellent, hotel lobby, main rooms and bar were fabulous and a throw back to the days of truly grand hotels. The family loved it, and the location. I would opt for a smaller, more service oriented hotel next time. If I stayed there again, I would insist on a quiet room with a garden view.
Worst experience ever
This is the worst hotel we have ever stayed at... anywhere. The concierge desk staff was civil at best - completely unhelpful and downright unfriendly at times. We did not ask much of them -simple things like help with restaurant reservations and train timetables. The rooms (and we were in a deluxe, mind you) were large but ill-equipped.
When you're paying upwards of $400 per nite, a complimentary bottle of water doesn't seem like too much to ask. Mattresses were old and uncomfortable, the bathrooms were extremely small (even for European standards). There was absolutely NO soundproofing: the Corso is VERY noisy with loud people at nite and sirens constantly blaring up and down it in the middle of the nite plus you hear every single noise from the rooms on either side of you. The maid service was barely passable (they kept putting our dirty glasses back on top of our minibar - how much does it cost to give us clean glasses each day?). They can't even provide guests with those free cityguides that most hotels do. They seemed genuinely uninterested in the comfort of their guests. Luckily, we moved to the De La Ville Intercontinental for the 2nd week of our stay in Rome - heaven compared to this dump. We usually stay in nicer hotels when we travel, but I do remember the budget hotels I stayed at on a previous trip to Italy in my grad student days - this hotel doesn't even compare to the $70/nite hotels I've stayed in. And in terms of location, yes, it's nice. But there are no less than five other hotels that are much more worth the money with the same convenience - including the Intercontinental.
One of the worst in all of Europe
Please take heed of this review..This was one of the dirtiest hotels I have ever been in! We even had a suite..We had to be moved 3 times due to dirty rooms, I am not talking because it is old and run-down, I am talking DIRT! Floors filthy, rooms smelled of mold. The service was just as bad...I have never seen a staff with such a bad attitude. I travel quite a bit and stay at 4+ star hotels, In my opinion this doesnt even deserve one star.Do yourself a favor and stay at the St. Regis!
Helpful Staff but Over-priced & major face lift required
This Hotel has SO much potential but just doesn't seem to find its mark. It is conveniently located on the via Corso near all the main shops, restaurants and tourist sights. However, for the price, you would expect a lot more. The Hotel, despite its obvious faded grandeur, seems to be falling apart. We booked 2 rooms for 3 nights. The first half day of our stay was spent complaining about things in our room that didnt work... e.g. lights, air-conditioning, beds falling apart etc. We insisted on moving rooms (despited repeated requests to stay in our room and they will send a maintenance man to fix the problems. The maintenance man never turned up!). The replacement rooms were much better but not more than a 3-star rating. The air-conditioning still did not work properly but was better than before and by this stage, we were worn out. The hotel appears never to have been refurbished since the day it was built and is run on a shoe string. Stay here if you have the time, strength and energy to complain until you are moved into one of their few nice rooms, otherwise, for the same price, you can get something much better elsewhere.
Avoid at all costs!!!
Booked the Plaza fro my second wedding anniversary, then read some highly mixed comments on this site - mailed them to the Manager and sought reassurance about the room type and service in general. Arrived 2pm Sat 31/5 and disaster, previous guest still in suite - but missing, allocated us to a double room at the back of the hotel, refused to evict previous guest, no suite alternative available, rude and belligerent receptionsit, no manager avaialble and my worst nightmare developing in front of my eyes. If this happens to you dial the operator and ask for the Eden Hotel. We did, left 5 minutes later and it made for a most memorable 3 days. Learn form my mistake and trust this site and the trend in comments babout the Plaza
Had stayed here before and must have fluked the best room in the hotel. On our return we were given a tiny double somewhere in the back of the hotel. There was dust everywhere, two of the lights didn't work and the general impression was that the room hadn't been cleaned. Went straight back down to the front desk where they (with much shoulder shrugging) agreed to change our room. Our new room was much nicer but at the front of the hotel and the noisiest room I have ever stayed in. Was told that the a/c wasn't working so our choice for nights was either a) lie awake listening to the din outside or b) lie awake sweating buckets. Staff were poor for a hotel in this price bracket. One to avoid at all costs. BTW Rome is still the greatest city in the world.
4 Star??? you have to be kidding
For my first trip to Rome I really wanted a luxurious hotel to stay in - the Grand Hotel Plaza seemed to fit the bill - well on paper anyway. I had booked a deluxe room so this wast cheap - first room I was allocated was dark, dingy and downright depressing, the only external window faced over part of the roof and a brick wall , the window that was once in the bathroom had been crudely bricked up and the shutters just closed over it - I spent all of two minutes in this room before going back down to the lobby and asking for another. Two other rooms later and I ended up with a reasonable room on the 4th floor even though the bedframe was too big for the mattress and so stuck out one side about 8 inches, the shower was grotty and had seen far better days. 4 star??? you must be joking .. I've stayed in much better 1 and 2 stars .. If you want luxury then find another hotel
Be prepared to sleep on a COT!
I had paid for a superior deluxe room. The first room was dark and dingy and the bed was a COT! I complained and they showed me 3 other rooms--all the same! This is no joke stay away from this hotel. If you want a cot stay in hostile or dorm. Go down the street to the De Russie. An incredible hotel with views and a cascading spa, gym for only 11 euros. Spend the extra money if you need sleep. Our backs ached for days after the Grand Plaza one night rip off!!!!
Roman Pleasure at the Plaza Grand
Having just stayed at the Plaza Grand - I can but recommend it as a journey into the lost elegance of earlier this century that has made this hotel a very special place to stay - it really deserves its 4 stars - Highly recommended
TripAdvisor Reviews Grand Hotel Plaza Rome
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