Ok but needs refurb

I stayed at the Mercure for 2 nights with my 10 yr old daughter (13-15th July). We booked through Qantas holidays and had free breakfast, 6pm checkout and shuttle service. We waited at the hotel bus pick up point at the airport for about 10 mins and were then ushered to the bus. Once inside the bus and on our way it became clear the airconditioning was not working at all. This was awful as it was 33 degrees C and humid and the windows didnt open. It is really a 15-20 min (not 10) trip to the hotel from the airport - thankfully not any longer in those conditions.

Check in was quick and we were given room 1430 (a deluxe room)! Nothing deluxe about this room. I had requested a non smoking room (my daughter is asthmatic so this was important). As soon as we stepped out of the elevator onto the 14th Fl, it was clear this floor was smoking - it stunk. Our room was even worse - it was right down the end of the corridor and it was musty/mouldy smelling. There were water stains on the curtains! The furniture and wall paper looked very shabby and the carpet was worn and old looking. I called down to the front desk and asked for another room - they said they were pretty full and would send up house keeping to "refresh" the room. This consisted of housekeeping spraying air freshener! So once the spray dissipated - the room stank again! I was not happy - we had flown from London over night and had not slept and just wanted to relax in our room. Another call to reception and they said they would get another room on the same floor for us. So I asked for the manager (Marianne) - who came up to the room. She agreed the room was not the best and said she would see what she could do.

Finally after 2 hours of mucking about - we were given a very nice room (1720) on the Royal Club floor which resembled the photos on the website. As a bonus for our inconvenience, Marianne organised access to the Royal Club lounge for us. This was excellent - complimentary breakfast, morning and afternoon tea and a cocktail hour with great finger food and free drinks from 6-8pm each night. The Club lounge overlooked the water and it was very nice and relaxing. If you are staying here, I would recommend getting the Royal Club rooms - you dont want to take the chance with the other rooms!

The pool was lovely (although very warm due to the hot weather). Unfortunately while we were there, there was a wedding on so the pool area was set up 2 days before with marquees and tables and chairs - a little inconvenient for guests. We could still swim but there were very few pool lounges available due to the wedding preparations.

The beds in our second room were lovely and soft with pillow top layers on them (the first room had rock hard beds)! The bathrooms are large and supply lots of amentities - creams, shampoos, nail file etc. Housekeeping were excellent - they never disturbed us and when we went out, our room was always clean by the time we came back. The breakfast was excellent also. Loads of food and huge variety of hot and cold items to choose from. However, you must get there early - they shut at 10.30 but start taking food away around 10.20am (We had jetlag so we were getting up late)!

Food in the restaurants was good but very pricey! There is a huge shopping mall across the road, so if you dont want to spend $7 on a juice or soft drink - go across the road - lots of different food outlets to choose from. Also this hotel is more geared to the business traveller - not so much to children. There are no children's menus etc.

This hotel is further out from the city but you can catch the no. 36 public bus into Suntec City (bus stop across the road from hotel) and do the Singapore Airlines Hop on Hop off bus - a good way to see Singapore.

I would probably stay closer to the city next time - it would not be worth the gamble on the rooms. We picked this hotel because it offered late checkout, free full breakfast and shuttle service - if you can get that somewhere else then I would go there!

Liked the roxy

we liked the grand mercure roxy , it's in the medium range for prices , a liitle out of town however a free shuttle bus from changi airport , lots of food outlets and hawker food , a large shopping centre nearby ,the parkway plaza , the rooms were good and we travelled with 3 little boys and they enjoyed the pool and the staff were great , will stay there again . G

Give it a Miss

Grand Roxy Mercure Singapore. I was told I would be met, not that there was a shuttle service every half hour. I therefore spent 30 mins looking around for a sign with my name.

Eventually I went to the hotel counter who rang and told me I had 25 mins. to wait. Was met by an indifferent man and taken to a filthy bus. On the way to the hotel he did a big hoick and opened the door and spat on the road. it was all disgusting. I was upgraded to a delxue room - nothing deluxe about it. Admittedly it was a good size, but it was shabby and not too clean. I usually stay at the Changhi Meridian and will go back there next time.

The free glass of wine is given begrudginly in a very dubious looking bar by the pool. I will not be staying at this hotel again. It is worth the extra 10 mins to go to a City Hotel.

Never a 4 star

Our booking was for 2 'Superior' rooms but if what we were given were truly superior I would hate to see the standard rooms.

Our rooms were shabby, tired and had been badly serviced. There was only one sachet of coffee in the room and it is the first time I have ever stayed in a hotel of any category where half-used bottles of shampoo etc were provided. The air conditioning was noisy and not up to the task imposed by the heat and humidity of Singapore.

Although billed as 'convenient' for the airport it is still a fairly long ride away so next time I will stay in one of the much better city hotels even if just for a stopover.

Mecure Roxy - Great place to lay your head

The Roxy is half way between the "city" and airport - about 10 min to Orchard Rd via cab or bus. Great hotel. Clean rooms, quiet, spacious. Lovely pool and functional gym to wipe away the jet lag.

Across the road is Roxy Square shopping centre with everything you need - supermarket, food court and a whole raft of retail shops. Note they don't usually open until 11am. Starbucks opens from 7am.

We stayed in a double room, all look onto the pool - don't expect views. Bathroom was great, including a bath/shower that was ideal for a soak. Food in the hotel was good. Thai restaurant was great - expensive wine.

Close to East Coast Park where you can hire bikes (shop around on price and time of hire) for a quick exercise or day travelling around. If you are game you can ride into the city etc.

Would recommend to any traveller passing through Singapore.

Gone down hill

I think I have stayed at this hotel 3 times in the past. On each occasion I have selected it since it is close to the airport and I have a follow on flight the next morning.

In the past I have been very pleased with the place. It is convenient, there is a shuttle bus from the airport (although it has limited timing i.e. it does not run at night and the first morning bus is 7am)

This last stay was much worse than before. I was assigned a room on the 9th floor which looked very worn and shabby. There was no high speed internet to be found.

When I woke up at 4:30 am in perperation for my 7:15 flight I found that the shower head in the bath was broken. The shower head was hanging down on the cord and could not be clipped up. This was just another sign of how the management and general condition of this hotel has deteriated over the past few years.

Lastly, since the shuttle did not start until 7am, the hotel booked me a 5:15am taxi. They booked a mercedes limo with a fixed fee of 25SGD to take me the 10 minute trip to the airport.

Next time I'm quickly passing through Singapore, I'll definetly give this place a miss and spend an extra 10 mins going to a decent hotel in the city. Its a real shame that this place has gone down hill so much.

Excellent Hotel in Singapore

This hotel is in between the airport and the city, about $15 by taxi but there is a free shuttle bus every 30 minutes if you let them know you are coming. This hotel is excellent value for money and an extensive breakfast is included. There is a pool and gym for guests to use, and many shops around the area including some in the hotel building. A big Mall linked by a walkway over the road from the hotel. I recommend the Chinese massage inside the hotel building, certainly revived my travel worn body after a fifteen and a half hour flight!!

The rooms were spacious and well appointed and very clean. Both our "non-smoking" rooms smelled smoky and changing rooms was no problem.

I wish smokers would have a little more consideration, especially when most hotels have especially allocated "smoking" rooms.

Towels are provided at the pool and you can have drinks or dinner at the bar beside the pool. Great pool-side barbeque available too, yummy! There was no internet access in our "superior" room, although the "deluxe" rooms had wireless access. We were able to use the hotel's "business centre" computer for $18 per hour. There is also a coin operated guest laundry which was greatly appreciated! (Pity more hotels don't offer this facility instead of over priced in house services.)

We were able to stay in the hotel until 6pm on the day we left at no extra charge.

This was our last hotel before heading home to Australia after a five week holiday and countless hotels. It was a fitting end to a wonderful holiday and one of the best hotels we experienced all over the world. We wished we could've stayed longer than two nights!

Highly recommended!

Comfortable place to stay near the airport.

This hotel is handy to the airport and has a hotel shuttle (free). You just need to go to the airport visitor information area and ask about it and they'll come and pick you up. It's 10 minutes' drive from the terminal.

Having stayed previously closer to the town on the river, we thought we'd try this hotel and were not disappointed although if you want to go in to the city, you need to catch a bus nearby. The beach is a short walk away and is lovely and quiet. The shops seem to be mainly for the locals and we did not see any bargains here.

Buffet breakfast was $S36 each - more than adequate and most delicious. Having stayed often in Accor's hotels, we have always been happy with them as we were with this one.

There are cheaper hotels in Singapore but, like us, if you just need to be handy to the airport and in a very spacious, comfortable hotel (with a bath), this could be for you. The rack rate here is $S240 per room per night but you may get a better deal on the Net.

Disappointed with staff and breakfast

We stayed in 4 hotels in Singapore and Malaysia, all with 4 to 5 star ratings. All hotels except the Roxy had helpful enthuaistic staff and good food. All I can say about the Roxy was it was clean and handy to the airport. I waited for 20 mins to checkin and Reception was well staffed and not very busy. I was told a load of rubbish about problems with the room safe. For breakfast we were seated at a dirty table that was still in use by other guests (other guests were getting more breakfast). I asked for French Toast and was told unavailble except for special order to the Chef at additional cost ( all other hotels provided French Toast in Breakfast Buffet) Fruit juice glass had very sharp broken and chipped rim. Buffet food provided was no where near standard of food at other hotels.

Excellent value close to the airport

We stayed at the Grand Mercure Roxy Park (as it's now called) for two nights in September 2004 and then again for one night in October. We wanted a comfortable transit hotel to break the journey, with our two-year old, between New Zealand and Belgium. The hotel is only a 10 minute shuttle drive from the airport (free shuttle!), has excellent facilities, is close to fantastic hawking areas for tasty laksas, and right across from the Parkway shopping mall, in walking distance from the East Coast Park. Child-friendly (play room, kiddie pool), friendly staff, affordable room service, very spacious rooms, satisfactory pool area, an immaculate guest self service laundry (always keeping in mind that we're travelling with a two year old) -- transit heaven! We will definitely stay there again. Please note that this may not be what you're looking for if you want the Orchard shopping experience, but for exhausted parents, en route half way the globe, it was a perfect place.