Grand Hyatt Washington
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- Swimming pool
- Room service
- Wheelchair accessibility
- Fitness/Health center
- Business Services
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TravelPod Member ReviewsGrand Hyatt Washington Washington DC
Amazing hotel. Big, elegant and it has all that you need.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Luxurious and spacious hotel, mostly catered for business in my opinion
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Grand Hyatt Washington Washington DC
Good location for DC family vacation home base
Relatively typical chain hotel, but rooms were very large and lobby is very pretty. Had problem at check in and was lied to by desk clerk regarding adjoining rooms, but complained to manager and were taken care of. Does not really have a pool, nearby health club has lap pool so don't count on for kids! Good location and metro directly under hotel. Brew pub across street had very nice lunch. Definitely isn't a Ritz Carlton but sufficed as hotel for our family trip. Watch out for taxi cabs, supposed to have zone fares, no meters, and they will attempt to rip you off if given the chance!
Unauthorized/Excessive credit card charges and auth codes
Unauthorized/Excessing credit card authorizations/ charges - I was a guest at the Grand Hyatt Washington on July 5-10, 2003 and Oct. 10-15, 2003. During both stays this hotel ran excessive and unnecessary authorizations against several different credit cards of mine without my knowledge or permission. My bank assessed me several fees because of this hotel's actions. They have ignored my request for reimbursement of the fees. I've contacted the hotel seven times requesting copies of my folios to verify all charges and they refuse to provide them to me. On 10/17/03 I faxed a request for my folios to their accounting department and no response was received. On 10/19/03, three phone calls were made to their front desk and they personnel either lied to me stating my info couldn't be accessed or their front desk supervisor flat out refused to fax anything to me.
I had cause to stay in DC twice this year. The first trip was with the kids for school vacation in April and we chose to stay at the Grand Hyatt. I had a wonderful experience and the Hyatt was a big part of that experience. The service was phenomenal. For example, my two daughters had trouble sharing a double bed so I asked if a cot could be added to our room. Their response? We were moved into a suite - practically an apartment - no extra charge. We took the business plan at check in - which I would recommend as it includes phone calls.
fitness club, and breakfast for two. But there are three of us, I said.
No problem, breakfast for three then - no extra charge. We looked at the lunch buffet one afternoon, but one girl just wanted a sandwich at the deli upstairs. The one who wanted the buffet? Fill a take-out container with as much food as you like - no charge at all. Everything is done to please. The hotel is dynamic, beautiful, vibrant, exciting.
On my second trip to DC, I stayed with my wife at the Marriott Wardman Park. And while that hotel is finely appointed, stately, and the location is charming, it is staid, quiet, a little boring. The Grand Hyatt is alive. Hyatt has since become my hotel chain of choice thanks to my experience in DC.
We stayed at the Grand Hyatt over a long weekend in August, 2003. I had stayed there 11 years earlier and was unimpressed, however, I could not recall what did not impress me about it so I tried again. Gorgeous lobby, spacious, comfy room, and an Aeron Herman Miller chair. Great for a business traveler. The bathroom could have benefited greatly from a light over the shower/tub. The shower curtain blocks out all light and if you like to shave in the shower, you'll be doing it blind. The buffet/restaurant downstairs is lousy. Save your money and run to the Capital City brew pub across the street - much better and a little less expensive. Otherwise, I felt I had a great deal (through expedia) and a perfect location. Quick walk to most of the sites, and for the ones I was far away from, there is a Metro station in the building. Can't beat that!
We had two adjoining rooms which were nice, comfortable and well maintained. The staff was friendly. It is in an ideal location, walking distance to Chinatown, MCi center and the White House. The Metro is connected, so you don't have to walk outside. At night there are lots of street people and homeless everywhere, so I wouldn't walk at night, but during the day no one bothered us. One negative, the restaurant and deli closed after lunch, so there was nowhere to get a snack in the hotel
Nice hotel - not quite four star
Just completed a 2-night stay at the Grand Hyatt. We were booked at the Westin Grand for 1 night, but they would not extend our stay at a reasonable rate for 2 nights, so we booked for $99 through Priceline.
Upon arrival, the hotel is very impressive. The atrium lobby is beautifully decorated and inviting with a flowing water theme. The halls had the fragrance of new carpet and the room was pleasantly decorated. It seems as though the hotel had recently been redecorated...and it was very nice.
Good features - Overall appearance/decor of hotel, very good value for price paid (however I would have been very upset had I paid a rack rate or regular rate from the hotel and then been expected to pay extra to use the health club/pool)number of restaurants available in the hotel, immediate availability of taxicabs, location of hotel, expedient check-in and check-out, expedient valet parking, concierge is very knowledgable and helpful, nice shower heads in guest bathtub/shower.
Features needing improvement - Must pay $11.00 per room/per day to use health club that has a VERY small and shallow pool, NO food is available in the hotel or within walking distance after 1:00 a.m. on Monday mornings (was in another part of town at an event until well after midnight on Sunday night and there was no room service available, no food vending machines, and no food delivery available - only option would have been to drive to Georgetown or Adams Morgan or pay tremendous prices from the mini-bar - $5.50 for a bottle of water, etc.
- ended up going to bed hungry and upset), public areas were VERY humid (I understand this is very hard to control in very humid weather, but one shouldn't have to sweat when they walk out of their room or in the elevator).
Overall this hotel provided a very nice experience and I was generally impressed, however I believe a few areas should be improved to truly be considered a four-star establishment.
Stay here when vacationing in DC
My husband and I and three sons recently spent a week at the Grand Hyatt Washington. It was certainly clean, pleasant, upscale. We loved the reasonably price breakfast and lunch offerings at the Zephyr Deli.
Also the Grand Slam Bar/restaurant had good sandwiches, etc and kids can eat there as well. We did miss having a free pool, although my older son paid to use the gym and thought it exceptional. having the metro right there was sure helpful when it was so hot, we could get on and off and never have to be out in the heat. Security was excellent and the staff helpful.We had asked for a cab to come at 5 am on the am of our departure and it was no problem. We did find out that if you have a double, you cannot have a rollaway due to fire restrictions.
also there was not a microwave but there is a coffeemaker with free coffee. we did not use the frig or contents. I would recommend this hotel, you can walk to most places if not too hot and very close to the Hard Rock Cafe.
Pros and cons, read yourself
You have to understand your own expectations:I paid $89 + ($12 tax) per night mid-April 2003. Fri-Sat-Sun for me,mywife,2 kids of a tandard 2 double beds room facing inside. I booked it because my kids insisted a indoor swimming pool for our stay.Hotel lobby is beautiful, no question about that. 3 restraunts downstair high class. walk indoor to metro if you needed. 3 blocks to Chinatown(if you call it Chinatown not Chinablock). But it seems safe, since there are a police car almost every corner. Hotel staff is nice. But I have to wait about 30 minutes twice for someone mistakenly sign a restraunt bill in my room. SO watch out your bill, since anyone could eat in those bars and sign your room number.There are not many standard American restraunt around the block. We have to drive to Georgetown for great, reasonable priced food. Health club is a true diaster. Be care there. There is a pool 10 X 30 only 4 feet deep. about 40 parents sit around with more than that many kids inside the pool, I barely walked 5 minutes, couldn't put up with that many kicks. There is also a 6 person hot tub, with 10 personal contantly in there, and cold water in there. My kids run away in 2 minutes. They do have a steam-shower room, it hadn't been cleaned at least 1 month. I sit in there until a couple of HongKong looking men walked in and coughing, don't forget we are in SARS season. I escaped too. So I completely waste my health club fee($5.00) per room on special.Inside-facing room is noisy, I woke every night about 3:00AM. And I noticed there are very few cars parked on street meter(free), and many homeless people sleep around.It's 10 blocks walking to "The Mall". My experience is drive to there earlier since this is recession here. I found meter parking every where.
My Wife and I just spent 4 nights at the Grand Hyatt. We got a great rate from ORBITZ. The hotel is excellent.. Our room was large and very clean . the hallways had new carpet. The staff was very helpful. The interior of the lobby is very impressive. We used the Metro subway a lot and found it to be easy to use especially since you do not need to go out on the street to access it.. The hotel is connected to it. We enjoyed DC very much. The area around the hotel is safe both day an night. Do not use taxies, They are a rip off ... No meters.. Walk and take the metro.
Blown away by the Hyatt
My husband and I stayed at the Grand Hyatt D.C. this past Vetern's Day week-end and were blown away by how beautiful, spacious, and elegant this hotel was. We had gotten such a good deal on our room that we figuared it would just be decent enough to get by with, but much to our surprise it was so much better then we had anticipated. Our room was large and had all the necessities of home and the resturant's food was wonderful to say the least. It is in the perfect location to see all the sigths by foot. (cab drivers try to rip you off and use the old line they don't have change and the cabs smell pretty fowl) The only disadvantage to this hotel was it cost 20.00 a day to park your car. We will definatley be back.
TripAdvisor Reviews Grand Hyatt Washington Washington DC
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