¡Un hotel alucinante!

Estoy un poco alucinado por las críticas negativas que tiene este hotel. Este hotel es simplemente fabuloso. Las habitaciones son espectaculares y el baño es toda una "experiencia religiosa", vale la pena ir desde EEUU a Sao Paulo sólo para darse una ducha aquí. La selección de vinos en el restaurante de cocina de autor es una de las mejores que he visto nunca.

Ottimo albergo, cattiva posizione

È trascorso un po' di tempo ma ricordo di essere stato bene in questo albergo. L'unico problema era la sua pessima posizione. Ci vuole un taxi per andare in qualsiasi posto, e scordatevi di fare delle passeggiate in questa zona della città. Ottimo servizio e personale, ristorante fantastico, con opere d'arte insolite e bellissime, camera splendida. Se solo fosse in un'altra zona...

Un hotel estupendo, mala ubicación

Hace ya algún tiempo pero recuerdo que me encantó mi estancia aquí. El único problema es la mala ubicación. Necesitas coger un taxi para ir a todas partes y olvídate de "caminar por ahí" en esta zona de la ciudad. El servicio y el personal son estupendos, el restaurante es fantástico, tiene obras de arte poco comunes y muy bonitas... la habitación era fabulosa. Si tan sólo estuviera ubicado en otra parte...

Great hotel, bad location

It's been a while, but I remember enjoying my stay here. Only problem is horrible location. You will need a cab to go anywhere, and forget just "walking around" in this part of town.

Great service/staff, fantastic restaurant, with unusual and beautiful artwork...awesome room.

If it was just located elsewhere...

Grand Hyatt indeed

Grand stay, suite strait out of the a AD magazine.

Awsome service (I need to add, that since i booked a suite, i got entrance to the Grand Club on the 20th floor, incl. complimentary drinks, breakfast and peace-of-mind)

Great experience, onlything I wonder why its listed here as a 4star hotel (its 5star in my book)

Luxurious but not my cup of tea

Stayed at the Grand Hyatt for a business convention. The hotel is quite luxurious and food is really good. The room is interesting that it trades off space in the room itself (which is not that big) for a huge and very luxurious bathroom. The bed is very comfy but one thing I can't really igonre are the locked windows. Why can't I open my hotel window? All things considered, a very good hotel but not my choice if I were paying for it for a few reasons:

-Too big, no matter how well trained the staff is you end up being a number

-Everything too standatized. I am not a fan of big chain hotels

-Poor location. The hotel is located in a new business area of Sao Paulo, but rather unattractive and lacking charm. It is quite far from where you'd want to be if you are there as a tourist. OK if you are conduting business in the area, of course.

-Last but not least: Those locked windows. I hate them!!!

Great for a Stopover

We stayed at Sao Paulo as a stopover for 1.5 days after a long trip to South America before commencing a two week holiday in Brazil. We were looking for a Hotel which was not too expensive but provided 5 star facilities. The Grand Hyatt fulfilled our needs. The service from the staff was good and the facilities and room fitout were first class. The restaurants were excellent

and the buffet breakfast offered a good selection. The only minor issue was that the Hotel did not provide and iron and ironing board in the room.

For style, taste and comfort

You can't beat the Hyatt. The staff is outstanding and will fill every request under the sun. This is 5 star all the way from the pillowtop beds to the rainfall shower heads.The bathtub fits a 6'4" frame. If I had something negative to post about the hotel I would, I just could not think of any. Turn down service is ALWAYS available which I like. (even at 2am) Oh by the way I wanted a fan in my room for some white noise and it was installed when I arrived. I like a waffle at 4am before I turn in and its there in 15 minutes. I would like to see them get FOX news on there cable

For dining their French and Japanese restarurants are out of this world. The chefs are artist and will make any dish you want. The open glass kitchens makes you feel like you are watching the "IRON CHEF" show. The buffets are not to be missed. They always have 2 going at the same time.

On site is one of BEST spa's in all of South America. 8 beautiful treatment rooms with a well trained staff. This is where you go after that long flight down and you're last stop before that 10 hour flight back.........

If you find a better staff then the Hyatt please let me know.

Better than the unique

i'm surprised to see that the grand hyatt is so low on this list. i have stayed at main top hotels in sao paulo and the grand hyatt is in my opinion the best value for a 5 star hotel in this city. i usually prefer the ueber trendy desgin hotels like the unique, emiliano...but the hyatt is cheaper, service is excellent. and the rooms are very nice with great views and an excellent bed, big shower heads, and contemporary design...at half the cost of the emiliano...ok the hyatt doesn't have a helipad. but if you are reading this right now, you probably don't use a helicopter ;)

the only slight disadvantage is that the hyatt is a bit of a cab drive from the charming jardins area. (about 15 min)

Disappointing

This is a brand new property in what is now the new business district of Sao Paulo. I am a great fan of Hyatt hotels and therefore had high hopes for this property. Boy was I disappointed. I took a taxi from the airport and upon my arrival there was no one to help me with my luggage and welcome me at the entrance. Had to wait 15 minutes in line to check-in and then was charged half the daily rate for checking-in early. This upset me of course since, while making the reservation and requesting early check-in, no one informed me of this fee. I took the lift to my room to shower for a meeting and found the bathroom equipped only with soap and shower gel - no shampoo. At USD 200 a night, I was expecting a greater selection of toiletries. C'mon, even Holyday inns provide complimentary shampoo. The bathroom is well-appointed and luxurious but the shower has weak water pressure and the bathtub takes a while to fill up. Only two towels provided. The minibar is ridicuously small and poorly furnished, although the room is equipped with a ketlle, which is a plus. Bed quite confortable with quality linens and pillows. Entertainment options very poor with old 20 inch TV and small selection of channels. No radio or alarm clock. Buffet breakfest is OK, but nothing great to justify the outrageous price. To top it all off, there are the outstanding customer service skills of the general manager, Mr. Miles McGurty, who, at the morning of my departure, slipped a quite rude letter beneath my door reminding me of the hotel's check out time and their absolute inflexibility in providing late check-out, which I had not requested nor had the intention of using. To the contrary, I was quite happy to leave the hotel way before the noon check-out time. In summary, there is nothing "grand" about this Hyatt, actually, I found it quite mediocre. If you need to stay in the area, you are much better off with the Hilton or the Gran Melia.