Grand Hyatt Hong Kong
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TravelPod Member ReviewsGrand Hyatt Hong Kong
Nice but i should've stayed at the Hyatt Regency which was near the main district
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Grand Hyatt Hong Kong
Not that great!
I have to totally disagree with the last few reviews. I JUST got back from staying there and thought (for the price especially) that this was a very, very average hotel. I travel to 5 star luxury hotels all the time and this one was a let down in a major, major way. I was also in a club room - which as it turns out is the same as a standard room. The rooms are 'ok'. Beds are horribly hard. The bathrooms are great. The room needs a refurbish frankly. The carpet has stains, etc. Beautiful view of the harbor - but that's about it! The executive lounge/club was nice - good breakfast, etc. But won't go back for the rooms and the location is not great for being near night life and shopping. Stay somewhere else - you will be WAY better off. No doubt about it...
I have just stayed here for the last 4 nights and really can only say positive things about it. We were part of a large group so I did not arrange things and had no say in what happend but everything was great!
The room was lovely and the bed was wonderfull. We slept like logs when we had come back in at 6 o clock in the morning!!
Good breakfasts with very attentive staff. We didn't eat at any of the restaurents so I can't comment on them. Pool and spa very very good.
I would stay again if I were to vist Hong Kong a second time.
Beautiful place with lots of problems
The Grand Hyatt is beautiful. There is a lot of hustle, bustle in the lobby, and this adds to an air of excitement. Upon arrival, we inquired about a city tour and were given some recommendations. The tour was a total rip off. Lots of hidden clauses -- I would not do it again. Also, we asked about shopping and we were sent to a Times Square mall. It was interesting, but did not represent the type of shopping that we wanted, and we did explain what we were looking for. The lunch was very good, but also very, very expensive for what we got. The room was modern and comfortable, although I was assigned a smoking room when I requested non smokings
So, the problems. While touring Hong Kong, the hotel staff came to my room, packed all my belongings and emptied my room. This was quite a shock when I returned. It took a few calls to find my bags. I was told that I had checked out, which I had not. Wonder why my key continued to work if I had checked out? In the morning when I complained to the hotel manager, the person doing check out at first did not believe me. Then the hotel manager said he was unaware of the situation and took my name and promised to investigate. As I was leaving, the services manager found me and he seemed to know about the situation. He and the hotel manager were very apologetic and offered me a free limo ride from the airport the next time I come to Hong Kong. Frankly, I don't expect to come to Hong Kong again and if I do I will NOT stay at this hotel. I realize that mistakes can happen, but this is a palrty offering for taking my personal things.
Even if I had not happened, I would not stay at this hotel. It is too far from anything else. I have seen all the explanations that cabs are cheap, but they are not as cheap and efficient as walking.
Best hotel I've stayed at!
After having spent three days in Kowloon, we moved to Hong Kong Island at the Grand Hyatt. The cabdriver repeatedly asked us if it was the Grand Hyatt we were going to (as we were leaving from a bit cheaper hotel in Kowloon), perhaps because we didn't seem posh enough- because this place is! Outside of the hotel you can spot several Rolls, and when you are greeted at the door you instantly fell welcome. The lobby is the most grand and luxurious I've ever seen, and the staff is very friendly and helpful. No wonder this was the hotel of choice when Bill Clinton stayed in Hong Kong.
I stayed in room 2627, overlooking the pools which are the largest hotel-pool in Hong Kong, shared with the Rennaissance hotel. I'll get back to that later. The room has a modern look, with many nice details. The bathroom looks and feels very luxurious (see pictures), and makes you relax.
The outdoor pool is amazing, overlooking the harbour with waterfall, jets, as well as jacuzzis. There is also several tennis courts.
As I've previously said, the staff is very friendly, even the maids which clean the room. These small details make you feel very welcome.
I dined at one of the restaurants one night, and the food was great- and the service even better. However- it was very expensive.
The only cons I can come up with is that you might feel that the hotel is a bit too posh- small children making a lot of noise by the pool doesn't seem to be too popular. Other than that, the location is great if you're on business, but perhaps not so great if you're a tourist as I was, but cabs are cheap. I reccommend this hotel, and would definetly stay here again if my budget would allow it, which it probably wouldnt.
Note: It is now about five years since I stayed at the hotel- so it might have changed a bit since then.. But do look at the photos!
Excellent hotel - apart from location
I stayed at Grand Hyatt Hong Kong as a stop over for three nights. First impression: grand hotels, just like other Grand Hyatts. The loby is sometimes noisy and the receptionists ain't too friendly - although they did a professional job.
The deco of the room and the space is among the best in Hong Kong. It's very clean and modern, with excellent harbour view (I stayed at one of the corner room). Everything works well and you get a persona fax machine. It is quite chic but functional. Full marble bath is also very nice.
As other Hyatt hotels, restaurants and bars are above industry standard. Also offer varieties - continental, japanese, chinese......
First class spa and the biggest outdoor pool in Hong Kong. What else can I ask for? The downside is you have to pay to use the facilities.
Right next to the exhibition centre this is obviously a good choice for attending meeting/exhibition. NOt sure for shopping or sightseeing - although they provide free "london taxi" to major shopping/business areas. Note: the free taxi service is only available during normal business hours
Excellent hotel -
Best Spa Experience Ever
While its true that the Grand Hyatt Hong Kong is not as centrally located to shopping and nightlife as other hotels, the relaxing pool, state of the art workout facility and top of the line spa are well worth having to take a taxi (which are cheap in HK anyway) or ferry to find a dinner spot. I booked a one hour massage for the same price as I would pay at an average spa in the states but the accomodations were far superior. Room overlooked private water fall, when massage was completed you are presented with fresh herbal tea, a fruit platter, your own private facility to shower and get ready with a fresh change of comfortable lounge wear. When your massuese presents you with your tea you are encouraged to stay for "at least a half an hour" to relax. While I agree the lobby of the Grand Hyatt can be busy, hustle and bustle is what Hong Kong is all about. But viewing the light show and fireworks over the city every evening from the second floor bar are a welcome end to a day spent shopping. Ask for a harbour view room.
A world-class 5/6 star
I stayed at the Hong Kong Grand Hyatt for a one-month business trip. The hotel staffs were friendly and knowledgeable. The general manager was very responsive. I happened to have a complaint about their arrangement while a top Chinese official was visitng Hong Kong and staying at the hotel. The manager's response was clear and apologetic. I finally agreed with him that that's really nothing much they could do about it under that circumstance. Anyway, overall this is a world class 5 star, if not 6, leisure/business hotel. The only thing is that it's kinda far from the city action, but a taxi ride in Hong Kong is so easy and close.
I liked the incredible views offered and the 1 Harbour Road restaurant (great peking duck!). The outdoor pool was also impressive w/ equally mouth-opening views. But found the hotel too busy (a typical problem w/ hotels located close to a city's convention center). The lobby was often crowded & check-in / concierge questions required a wait.
Conclusion: If you have business at the Convention center & can secure a good rate, this hotel is a recommended pick. Otherwise, you may want to look at the Conrad or other choices around Central.
I stayed here in 2002 after they renovated the rooms giving it a much cleaner, sleeker and homey feel. The best part is they had tea and coffee making in the room - rare find in Hong Kong. It's located in Wan Chai, so unless you are attending a convention in the Convention centre, you're pretty far away from Central business district or shopping districts. However, there is a ferry pier nearby that takes you to Tsim Sha Tsui and the hotel has free london taxi shuttles to Central. They've also recently upgraded their swimming pool and put in a new and very impressive looking spa. The swimming pool is outdoors and one of the biggest in any hotel in Hong Kong. The hotel also has about 8 F&B outlets including an Italian, Japanese, cafe, Chinese, Champagne bar, Lounge bar and nightclub. All excellent.
I'd definitely recommend this hotel as you could spend a few days R&R without stepping outside.
TripAdvisor Reviews Grand Hyatt Hong Kong
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