Grand Hyatt Muscat
How has this hotel rated in the past?
- Room service
- Swimming pool
Historical Traveler Reviews Grand Hyatt Muscat
Grand Hyatt - exceeded expectations
We stayed for 6 nights (except for a memorable desert sojourn in the Wahiba Sands half way through). Arrived at around 8am the first morning and room was not expected to be ready until 1pm. However we were invited to a buffet breakfast in the Regency lounge despite not having spent the previous night there - a nice touch. We happily stayed by the pool which we felt was the best compared to the Chedi and Al Bustan hotels which we visited later in the week. No problem with getting 3 sunloungers together at any time of day.
We had an executive suite with 2 rooms, one for my wife and I, and an extra bed in the other room for our 14 year old son. The suite was extremely spacious, and very convenient for the 3 of us.
Buffet breakfast arrangement was very amenable, and the whole ambience of the place, and the helpfulness and friendliness of most of the staff, was quite impressive.
Mokha Cafe and Marjan pool-side restaurant were OK, but expensive. The convenient position of the hotel made it quite easy to venture out by car or taxi to experience some other places to eat. Try to get a taxi a little bit away from the front of the hotel - it can cost much less than the standard fare offered, after a bit of haggling.
The hotel, and the week's holiday in Oman, far exceeded expectations.
Does not deserve to be called Grand
Overall just 3 positives to mention : complimentary room upgrade (for 2 adults and 2 kids), fun pool for babies and kids and big promenade in front of the hotel adjoining the beach - great for walks with prams.
In general the experience was negative for the amount of money spent.
The service in the restaurants was appalling, ranging from not understanding basic English (like is the fish fresh) to bringing the wrong starter and the wrong bill. To top the bill, the food was extremely average, unrefined and a complete rip off.
The pool area was infected by the "German syndrome of reserving loungers at 6:00 with a towel and a newspaper" but then not showing until lunch.
The hotel was totally incapable of coping with crowds - during the morning breakfast rush, it was hard to get a table on the terrace and the pool area is too small to have a relaxed 5 star feeling.
The decor of the hotel is supremely fake and over the top. A real crime in comparison with The Chedi and the Al Bustan.
We would never return to the Grand Hyatt despite the room upgrade.
The Al Bustan has a superb location and impressive grounds to relax in, but the rooms will be upgraded in 2006 in time for the 2006 GCC meeting. The coastline around the Al Bustan is fantastic and needs a visit.
The Chedi is a beautiful piece of art, but not frequented by families with children.
Oman is a great destination but needs to jack up its customer service levels if tourism is to pick up and/or to remain elitist.
Up and coming destination
Stayed for 6 nights in Grand Hyatt at Easter....Overall the hotel is beautiful..rooms are large and well maintained. The staff are extremely friendly and hospitable. I think the comments of the previous two entries sum up this hotel regarding the sun beds and pool area although I think this is being addressed by hotel management as I think many people complained also, to give them the benefit of the doubt, it was Easter!. The food in all restaurants is good especially the Roof Top Terrace very relaxing and value for money. The food in their exclusive Tuscany Restaurant was for us just average although the service, presentation, attention to detail and ambience was first class. The beach restaurant (Marjan) was slightly haphazard although again I think because of Easter they was understaffed.. food there was good although a bit of a limited menu. Did not eat there in the evening but other people recommended it... of course it took on a different theme & menu in the evening with a guitarist.
We hired a taxi driver at the hotel for 5 hours and went on a tour of Old Muscat we took in some forts and the Grand Mosque which is highly recommended. For ladies they have to have arms, legs and head covered so go prepared. We also took a Wadi Dash tour which was US$195 per 4wheel drive not per person and not really worth the money. albeit we did see some of the country and some local villages. We also visited the Al Bustan Hotel. A must!! the grounds and beach area are stunning. We also ate in The Chedi Hotel booked via our hotel. Another worthwhile visit beautiful surroundings and food first class.
Pros and cons at Grand Hyatt
Grand Hyatt was recommended by our travel agent, unfortunately.
Rooms are very nice, big, modern, clean. Decor in lobby spectacular. Tennis courts nice, but a 5 min walk down the road
Downsides: concierge pretty clueless re tips and advice; Marjan Asian restaurant absolutely hopeless from a service point of view on 3 occasions; main buffet restaurant OK but gets tiresome; pool/garden area quite overcrowded and be prepared to sharpen your incisors and get up at 6:30 a.m. if you want a free lounge chair next to the pool...
My local friends tell me that Interconti much better for kids due to big yard, even though the rooms are long in the tooth, and Al Bustan overall better.
The Grand Hyatt is OK in a pinch but I wouldN't come back to this hotel in Oman if i had a choice.
Fab Hotel, Unusual Destination
Stayed at the Grand Hyatt for a week in early March with my husband and 18 month old son and had a great time. The hotel is very luxurious and opulent; rooms are spacious and of a high standard.
All four restaurants are great, especially Club Safari where you have dinner on the roof top terrace (soup/salad, steak, dessert and unlimited drinks for approx £20pp).
The grounds are small but well maintained. The pools are fab as they are the warmest we have ever swam in (both climate controlled) so that my toddler could spend hours on end sitting in the kids' pool (which also has some useful shade). Interesting features such as lazy river and waterfalls in main pool. I do agree with the previous review in that the pool area was packed on Thursday and Friday with ex pats (lovely and quiet all other days) and also a British Navy ship had docked in Muscat for a few days and lots of the crew were given day passes, so it was very busy.
Getting out & about in the country is well worth while; we hired a 4 wheel drive (not bad value- the Avis office representative in the hotel was absolutely hopeless and told us that cars were available even when they weren't "because she had been told just to say yes to everything"!). We went to Wadi Shab and walked the length of the wadi (about 45mins each way), well worth it as the scenery is beautiful and gets better the further up the wadi you go. The east coast north of Wadi Shab has some gorgeous white sand beaches, especially good is Fins (Fans?) beach.
There isn't a lot in Muscat itself but a walk along the Corniche at sunset is nice.
The beach at the Grand Hyatt was disappointing; the sea looked dirty and the sand wasn't that well maintained. All the beaches there are public, and in the late afternoon it fills up with end to end makeshift football pitches as the locals come out to play!
Overall I would definitely recommend Muscat, especially for a winter week with guaranteed sunshine only 7 hours from the UK, and especially the Grand Hyatt. It was better than expected for kids, though their main clientele are business travellers.
Loved the 4WD tours
Great hotel, the Grand Hyatt, but hopelessly unhelpful in telling us about the fantastic adventure touring to be had in Oman. We had the best holiday of our lives! Thank goodness we met Yousuf and Khalid, locals who took us to the places they go themselves with their friends - beautiful little hidden coves with mangroves and brilliant snorkelling, drove us (in brand new 4WD vehicles) to the most amazing crystal clear rock pool swims - 2 waterfalls in the last cave!- and also took us camping in the desert to an authentic Beduoin family living off camels and goats in the middle of nowhere! We stayed the night in a palm frond hut - the guy whose hut we slept in happily slept outside on a mat! The camels came in the afternoon to be fed by the old Bedoiun lady. She was a brilliant cook with hardly any ingredients. We found out she has never visited a doctor or hospital in her life.! We went on incredible mountain drives along the tops of huge chasms up to 3000 metres high then bumped along rocky river beds that we had looked down into before. None of the hotels seem to have a clue about telling visitors what to do outside of the hotel. Yousuf -----and Khalid ------
Great hotel, great service, great food... but the pool and grounds felt a little cramped.
Stayed 1 week on holiday Feb 2005. Super spacious rooms with excellent bathrooms and mostly with partial sea views (no need to upgrade). Excellent lunch / dinner food and beverage operation in all four restaurants. Breakfast service somewhat slow by comparison with less experienced staff.
Welcoming, warm staff, obviously well managed and motivated. Provided us an early check in and late check out without hesitation. Very much a successful busy business hotel 1st, with good resort facilities on a relatively small plot. However sun loungers always available, both by the pool and on the small private area of the beach. Beach soft sand, huge, and mostly empty, with clean warm sea.
Some aircraft noise, although much less than the Chedi.
It is very much the centre of affluent Muscat society with numerous important govt. and private functions which sometimes take over the restaurants and garden areas. We felt this added to the atmosphere, but bustle might not suit everyone.
Like other Muscat hotels, it is expensive, but quality is good.
Opulent foyer and design quite something, if a little over the top!
Try their Tuscany Restaurant for top class Italian and Safari Grill for great steaks and value as all drinks are included.
Would certainly stay again.
Oman is top
Grand Hyatt Muscat really is the best. Luxurious rooms and the lobby is just as magnificent.
Safari Club has great live music. If you're heading to Muscat it really is the place to stay. Had nothing to fault. Felt like we were in heaven! The food in the restaurants is top notch too, had a meal in Tuscany and it's the best Italian food I have ever had.
5 Start Grand
Muscat Grand Hyatt is everything its name suggests... GRAND and more. Walk into the lobby and you feel like being in a very posh dream...
The arabic ambiance permeats the whole atmosphere.... bringing out the best arabian culture has to offer and much more. Everything in the hotel seems to radiate with elegance.. much like the city of Muscat itself.
The best time to arrive at the hotel is at night. Light effects are strategically placed around the hotel giving it a very mysterious yet enticing facade... and you can't wait to enter and wander out of curiousity.
For clubbing.. the Copacabana is tops in Muscat when it comes to dancing the night away and the Club Safari is definitely not to be missed if you are into live bands.
Oman is the friendliest arabic country and Hyatt Muscat represents what is the best and most beautiful about this city.
Hyatt, Muscat.. simply 5 Star GRAND!!!
TripAdvisor Reviews Grand Hyatt Muscat
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