Grand Hyatt Erawan Bangkok
How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Wheelchair accessibility
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TravelPod Member ReviewsGrand Hyatt Erawan Bangkok
This is a fabulous hotel. Clean, modern, airy with impeccable service and attention to detail.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Yum yum parked outside the Grand Hyatt
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Grand Hyatt Erawan Bangkok
Spa Cottages - True City Relaxation
We recently stayed at the new Spa Cottages on the pool level of the Hyatt. They are like having your own house, in the middle of Bangkok. The cottages are eceptional, excellent dceor and tehy realy have thought of everything. Mini bar is cmplementary but includes healthly treats like fresh juice, fruit and home made ice cream, which is just perfect. Lots of tea and coffee on hand, including a porfessional espreso coffee maker (none of that terrible instance stuff). There is als a jar of home made cookies on hand for when you get the munchies - all complimentary. Breakfast and evening drinks and canapes are delivered complimentary to your room. The spa fcailities are great and you can have treatments in your own private spa room also. The pool is shared with teh hotel, but very nice. The new gym is first class, treadmills with inbuilt TV's and the very best of equipment and all new. Only fault is teh neforced 20 min limit on treadmills, which seems silly when you are the only one in the gym!
Overall a great stay. Expensive yes - but worth it - definitly yes. Sometimes you even forgett you are in the noise and congestion of Bangkok. Well worth staying here for a few days to unwind.
Disappointed check-in service and dirty bathroom
My husband and I stayed in Grand Hyatt Bangkok on 3rd Jan 06 after staying 2 days in Four Seasons Bangkok. We had wonderful stay in Four Seasons - excellent customer's care from check-in, pool side, restaurant and room service. As we just walked from Four Seasons to Grand Hyatt entrance (it's only about 100 feet distance), we found the staffs at the lobby were so cool and not initiative, we needed to find the check-in counter and asked for check-in by ourselves. I must say the manner of the check-in staffs were disappointed comparing to the service at Four Seasons. We had booked a Grand Deluxe room (according to the reservation of Grand Hyatt, the room is at higher level of the hotel and the accomodation is from the 6th floor). The check-in staff was rude and she seemed to have a bad temper as when I told her my husband is the Goldpass member and we had booked a Grand Deluxe room, she had no response. So I asked her again about the level of the room. Instead, she found a bell boy to get our key (only one key for both of us - of course she did not ask us how many key we needed for stay) and just told us to follow him to go to our room. I could not stand anymore and took the keyholder and found out it's at the 10th floor (the hotel has around 26-28 storeys). I was shocked as we paid the higher price to get the higher level of room but it's only at 10th floor and it's the lowest level for Goldpass member !!! When I expressed my disappointment at the check-in counter, no one seemed to concern about my complaint. So I asked the bell boy to get the duty manager to take care of it.
Well, we stayed at the room and waited for about 30 minutes but no one showed up. We finally came down to the lobby and the Duty Manager just knew the matter. She promised to investigate it and tried to do something for us. When we came back from the dinner, we found out we had been upgraded to the Club floor with the higher level and better view. Room size and lay out were exactly the same as the lower level (so don't pay more to book it if you don't use the club lobby !) Hoever, condition of the bathroom was terrible - stain and mold was all around the shower box.
When we went to the Club lobby for the breakfast in the next morning, almost every single staff over there knew we had complaint for their service - couples of senior managers came to apologise again and again. We were so embarrassing as every hotel guess in the club lobby were watching us and hearing our conversations !
Location of swimming pool is just opposite to the Sky Train rail. Of course you're disturbed at every 10 minutes while the train was passing by.
The Renovated Spa was excellent on the client care and environment - Trust me - I was trained on this area ! It's value for money comparing to the Oriental Spa and Banyan Tree Bangkok. Try to book a half day package, it includes 2 treatments and a lunch or dinner at the pool side restaurant. Food was great and tasteful. The only one small glitch was there was no hair dryer at the treatment room !
Excellent for business travellers too
Modern european conference facilities, with many casual meeting places. Food was excellent at the 2 of the many in-house restaurants I tried. Clean spacious rooms, courteous, efficient and professional service. Didn't have time to try the spa, but the fitness equipment is indeed top rate. Shopping is around the corner for those precious few hours of fun before you fly out.
Perfect for shopping
My favorite hotel in the city center, the doorman accompanied me to the room after i come back with many bags, from shopping. Wonderful lobby with waterfall, you feel like in a jungle, but you are in one of the main crossroad of the town. The room are not so large, but the bathroom is really nice. My room offer the view to the beautful pool. One the main attraction is the jogging track around the pool and building, it's long near 1 km. In the pool i feel like to stay in a resort hotel. The architecture of the hotel is really nice and is build with feng shui inspiration. A landmark in the center.
Loved the location!!
The Grand Hyatt Erawan is sure very well named, I garantee you will experience an air of "grandness" once you stepped foot into the lobby or having breakfast there. Also, if you stay at this hotel, there are at least two things going your way - shopping and eating. During my one week stay, the "Dinning Room" (at the lobby level) is the place to be for afternoon tea and people (local high society) watching. My timing is also perfect because the gym/spa and the pool had just undergone a complete facelift. I had the pleasure of using their state of the art gym equipment, and that's not an overstatement. See for yourself.
The Club Level (where I stayed) is on par with other 5-star hotels, my "King Club" room is quite standard with the usual amenities, with extras such as high speed internet (not a freebie), halogen desk lamp and a nice leather arm chair. There are a lot of built-in nooks and crannies to hide your things too. Our smallish bathroom is fit for one person, there is only one sink, so it gets a little crowded during the morning rush hour. Last but not least, to be able to compete with The Peninsula, the Hyatt rooms need to be updated, especially the bathroom. Then, the hotel staff will be next.
Overall, I may stay there agian because of its proximity to the skytrain, with its direct bridge connection to other places too. That's especially a bonus in Bangkok where walking on the street may not be a good idea sometimes!!
Consistent Hyatt Standard in BKK
Services are consistent with the Hyatt standard in Asia. Services are great - bell captains are very helpful in getting to the right location, but the taxi wait could be an issue - there is no space for taxi line to queue up, thus typically there will be a wait for taxi in the morning. Check-in desk and concienge staff are very professional. Staff are even better at the Grand Club as expected. Full selection of food (Thai, Chinese, Western) at the Dining room for breakfast buffet, which are very busy typically - but execllent restaurant management - dishes are cleared frequently with waitresses would even help to calm down babies for you as well. Chese restaurant is famous for its roast suckling pig. Room are little bit run-down compare to Conrad, but still fully functional. Pool/fitness facilities shut down until July - temproary arrangemnet for gym a bit disappointing - with only two treadmills. This supposed to be fixed post renovation in July.
Grand Hyatt Erawan, after probably 20 stays over the last few years, still remains in a league of its own. Calm, competent, never over-fawning (which one finds, embarrasingly, in some oriental hotels), it manages to remain on an even keel of complete reliability and comfort. On our last visit the swimming pool floor was closed for major works, soon to give birth to what must be the most luxurious spa in BKK. Arrangements were made without any fuss to use a neighbouring pool. Room upgrades were thrown in to compensate for the loss of this facility.
Its location means that the fun of the river is missing but this can be had, more easily, now that the Skytrain has taken a bit of the pressure off the roads, especially in the evening. In its favour is its central position for shops, offices etc.
In my view it has never missed a beat!
Wonderful hotel...Just fabulous..
We had the pleasure of a 3 night stay in this lovely hotel in March 2005.
The hotel is in the BEST location in Bkk, near all major shopping, business, transport etc. We had booked for a special occasion, anniversary, we were given a suite you wouldn't believe, huge bathroom, twin sinks, marble everywhere. HUGE sitting room, sofa, desk, large TV, dining table/chairs, very beautiful. Bedroom, fantastic, large comfy bed and sofa by the window, second large tv, floor to ceiling windows in both rooms, built in dvd, cd, etc, just gorgeous. The service was out of this world, we have stayed at a lot of hotels, and this is the BENCH MARK in hotels for us now...everyone was very friendly, remembered your name, and couldn't do enough to make our stay VERY special. The foyer with its staircases and underfloor streams with HUGE fish, have to be seen....the foliage/plants go right up to the ceiling, it is an oasis in a busy city. Great shopping right outside the door. Do yourself a favour, STAY HERE !!! Best staff we have ever encountered, and the club lounge has views forever... Food was wonderful and very well priced. Try Spasso for those great pizzas too !
A great Hyatt in downtown Bangkok...very similiar to the Hyatt Singapore and Hyatt in Hong Kong....across the street from the city train which is a plus...if your loking for a nice change of pace try the hyatt in Hua Hin a very excellent resort ..be sure to book the hyatt shuttle for the 2 hour ride...only about 20 dollars a cab would be quite expensive...
TripAdvisor Reviews Grand Hyatt Erawan Bangkok
Travel Blogs from Bangkok
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