BEST WESTERN Grand Hotel Royal
How has this hotel rated in the past?
- Shuttle bus service
- Continental Breakfast
- Free High-Speed Internet
Photos of BEST WESTERN Grand Hotel Royal
Historical Traveler Reviews BEST WESTERN Grand Hotel Royal Viareggio
Enjoy it whilst it's there...
As a seasoned business traveller I spend a lot of time in hotels, usually chosen out of convenience and proximity to places of work. The reviews on this hotel seem to be very mixed, with people voting from 0, abysmal, to 5 could do better and all the way to 10 out of 10. I would have to agree with all these sentiments. It really depends what you are looking for. For my part, I loved it. Being used to corporate hospitaly, conformity and swipe card functionality it made a very nice change. Ok, the bedrooms are basic, the bathrooms are adequate and the air con just about does the job. What you do get however is Agatha Christie style faded grandeur, 12 foot high ceilings (which go some way to making up for the air con failings), fantastic huge marble staircases, crystal chandeliers and cavernous corridors. The staff are very friendly and helpful, could not fault them and you also get the best swimming pool in town. Thoroughly recommended if you are looking for bags of character rather then run of the mill four star mediocrity. The only thing missing was Hercule Poirot sitting in one of the deep upholstered chairs in the lobby....A dying breed of hotel, enjoy it whilst it's there!
If in Doubt read this
I have just returned from a wonderful hotel in Italy where I spent 7 nights with my husband and two friends at the Grand Hotel Royal in Viareggio. We spent many months wondering what this hotel would be like as we had read some poor reviews previous to going, I am glad to say our worries were wasted, the hotel staff were very helpful and friendly, the food was excellent, and although the bedrooms were in desperate need of decoration they were very clean and comfortable. The only problem we found with our rooms were the very small bathrooms, hardly room to move and we are by no means tall or large people. Ideal location for catching local buses and trains, we found it easy to get to Lucca, Pisa, Florence. We would recommend this hotel to anybody travelling to Viareggio.
This is certainly not a 4 star hotel. We found it very very disappointing.
The food was uneatable. It was of the poorest quality, badly prepared and cooked. Most of the evening meals were sent back to the kitchen. The room we had was of 2 star quality. The staff we found unhelpful and quite rude at times.
On the second Monday of our holiday 35 school children of teenage years arrived, not what we expected. This was not stated in The Brochure that the hotel accommodate School Parties.
The hotel was depressing, and could do with a complete make over the furniture and furnishings should be completely re-newed.
My husband became very ill on our return to Gatwick and has been diagnoised with acute Food Poisoning.
I would never recommend this hotel, the cost is 4 star but everything else is appalling.
Lovely Hotel... great staff
Have just returned from a wonderful trip to Italy which was made very special by the attentative staff at the Best Western Grand Hotel Royal. Initially I was a bit wary of bringing a young child to this hotel as the pictures on the internet look quite upmarket and not especially child friendly, however I was pleasently suprised. Myself my husband and especially my 4 year old were made to feel very special. . Especially in the restuarant when the waiting staff were happy to occupy our little treasure, whilst we enjoyed the delicious food along with some superb vino. Our room was at the front of the hotel and had a wonderful view and plenty roomy for the extra bed we needed. The pool was lovely and superbly kept. All in all a great hotel with great staff that saw to our every need! Looking forward to our next trip already.
Returned home yesterday from a week in this lovely hotel. I felt that I had to write to say that we really enjoyed our holiday here. The welcome from the staff was warm and friendly, and even though we arrived just before midnight, a cold meal was waiting for us in the dining room.
Our room was large, with a very high ceiling. French doors at least 12ft tall opened onto a small balcony. Everything was spotlessly clean and the furnishings were very beautiful. There was a lovely spacious bathroom too.
The garden area was well kept with flowers, an aviary, a goldfish pond and hammocks strung between trees. The pool was deep, clean and good for swimming , with plenty of loungers.
The food was imaginative, especially the evening meal where there was a good choice on each of the three courses which were served to the table. This was preceded by a self service salad bar.
The location is great, just 10 minutes walk from the town and 20 from the railway station, where trains run to Florence (6euros single!), Lucca-a lovely walled town, and to many other places too!!
We just loved it!!
Two stars hotel at a 4 stars price....
The frontage of the hotel is a promise for a marvellous stay...unfortunately once you passed the lobby a 2 stars not more is waitting for you. the rooms are simply awfuls and olds, the last refurbushment had been probably made in the 8O's.
we've ask to change rooms twice. and our last rooms was near the kitchen, so you can imagine the smell...
he staff is unhelpfull and agresive.
not a good experience
Slightly faded but still grand.
We thoroughly enjoyed our stay at the Grand Hotel Royal and found the staff very friendly and helpful. The building is magnificent and yes it could do with sprucing up, but all in all the public areas are excellent, the pool is a real bonus, probably the only one in town. Coupled with a central location, close to the superb pine woods, and the first class beach facilities over the road I reckon the GHR is great for holiday hotel. After reading some of the reviews I approached the hotel with a little apprehension and was pleasantly surprised in all regards.
Had its day... Now time to gracefully step aside
Hotel Grand Royal
This hotel had definately had its day, and was badly in need of refurbishment. Although the building was amazing, the lift (one was out of order) was very old fashioned and dangerous seeming, the air con. was a cheap portable unit, that we frequently had to empty the water tank of, and it made a large noise. The television was too small, and the bathroom did not have a shower. I would not recommend this hotel, unless it gets a major re-furb. and refit, although the beach front location is good. I was not told that this was a Best Western when i booked - If i had known i would have stayed elsewhere.
Great hotel but...
Great location, great hotel, wonderfull room. However, upon arrival we were refused entry to the restaurant because we had not booked. The maitre de was most unhelpfull indeed he was rude. Consequently, we ate out for the remaining 4 nights - their loss!
The need to hire pool towels at 20 euro per day seemed a bit steep for a 4 star hotel. Are all the guests so untrustworthy or can the hotel simply not afford towels? ?
Watch your costs!
Hubby & I visit italia and my family close to Viareggio yearly. A few years ago we chose all Best Western Hotels and this was the only one that gave us a major problem!
We changed our ocean view room to the rear because of the street noises but the room was a suite. We were charged extra 40E; the other room choice was tiny. At that time we planned a dinner party for 20 cousins at the hotel and was told a certain price per person to include wine.... with my cousin present. Price of the dinners was escalated on the total bill upon depature of our one week at this hotel!
I understand italian well and speak fairly. There was an overcharge and disputed the costs; the manager of the hotel made many excuses, e.g. we had special wine etal which was not true......when a worker nearby asked about the commotion..... sarcastically.... he said........ in italian "these people can afford to stay in a suite but not pay the total dinner costs." This outraged me more....remember. he overcharged for the room/suite which we reluctantly accepted. Hubby who does not like to make waves suggested going 50/50 on the overcharge of the dinner celebration.........but to this day, I think that was wrong!
The best of this stay....... was the wonderful fish dinner meal we had with the family.....the head dining manager was wonderful and I thanked him generously for he was truly a gem in making the event good.....the red wine was horrible but everyone loved the white wine.
TripAdvisor Reviews BEST WESTERN Grand Hotel Royal Viareggio
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