The Grand Hotel
How has this hotel rated in the past?
- Swimming pool
- Room service
- Fitness/Health center
- Wheelchair accessibility
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TravelPod Member ReviewsThe Grand Hotel Tusayan
Nice staff, very friendly. Room was a little smaller, but comfortable. The restaurant did a great dinner and breakfast was good.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Grand Hotel Tusayan
Looks Aren't Everything
The exterior belies the interior. My wife, 2 children and myself stayed here on our first trip to Grand Canyon. The place is over priced in terms of restaurants. We got a good deal room wise but other guests told us they paid up to 30% more & felt they had been taken. The lobby is cavernous, and everything..including rooms.. seems to be done up in tan paint. Staff cool. Waiters harried. Beds were mediocre..sheets slipped off beds. ONE bar of soap per room. The only saving grace was its short distance to the Canyon and the pool which ended up being warmer than the jacuzzi which ran cold the 2nd day. Do not waste your money.
An amazingly average experience
This hotel has to be one of the most over-priced and truly average accommodations our family has ever stayed in. The lobby is quasi-Disneyesque, but the charm stops there -- in the lobby. The elevator area truly speaks of what this hotel is -- a Motel 6!
The rooms were tiny and not particularly clean. There was no iron or ironing board and the restaurant -- called "The Canyon Star" served what goes down in history as one of the WORST meals our family has ever consumed. We aren't particularly picky -- we LOVE Waffle House and we love diners -- but this vileness was shockingly hideous. Silly tourist entertainment droned on to cover up the bad grub. Go the the Holiday Inn across the street!
Don't even think about it....
We stayed here for 3 nights and didn't enjoy it as much as we hoped.
Don't get me wrong the grand canyon is beautiful but this hotel isn't certanly the best in Tusayan and Grand Canyon village.
The employees at the frontdesk are dumb and uncourtious. They are not willing to help when we made enquiries and didn't even ask how our stay was when we checked out. The rooms are small but clean. The shower almost fell out of the wall and made a lot of noise. The restaurant is so/so. The native american dancers are, in my opinion, not very original and more irritating than entertaining.
The best thing about this hotel was the availability of the Starz moviechannels.
On the edge of the World
This hotel is the only one in the area that appears to have any character. The lobby is quite different, but the rooms are dark and nothing special, however, they are clean. The native dancing in the restaurant is not to my taste, neither was the singing cowboy, and the menu is quite limited. But, remember where you are, and it is not too bad! The hotel is ideally situated for the Papillion helicopter tours or driving up into the National Park. Great!!
The restaurant in the place was recommended to us very highly. Upon making enquires we were impressed...a staff member told us no need to make a reservation that the booth we wanted would be kept. When we arrived there where no booths available, the show by the Indian family was ok so was the cowboy singer. The service was dreadful with the forgetful waiter, even trying to order was difficult, the food was very very ordinary and the tip had already been placed on the bill for a party of four which is not usually the case. I would not even bother eating in the restaurant and when we paid the bill there was change to come which I had to ask for, then to top it off, the rude, arrogant waiter dismissed me (a female) as if I didnt even exist he refused to hand me the change and walked pass me and handed it to my partner.
These people need a lesson in real american service, as I said DONT BOTHER!! ...PS There is a better restaurant down the road.
Looks Aren't Everything
The place *looks* nice, but I was still disappointed. I went here for dinner at the Canyon Star and found the service poor to mediocre- the staff is obviously jaded and is mostly punching the clock rather then realizing they are in the hospitality business. The cowboy singer was actually rather good, going from table to table for some chit-chat and a song/tip. The Indian family performs nightly and also seems bored with this daily routine so the dances lacked some enthusiasm. Then again, the lack of life from the audience didn't help them (its hard to be happy when eating the dry food).
Great potential, poor execution
This was our 'splurge' on our western trip. Prices were high, but expected to pay more this close to the Grand Canyon. When we arrived, the property looked great. Nice building; large, well-appointed lobby; lodge-style bar. However, we immediately had our first dose of poor service when the front desk clerk engaged in a telephone conversation for several minutes without acknowledging my presence. A second clerk arrived and left without helping as well. When the clerk finally hung up and said "Can I help you?" without a smile, I told him we had reservations with a rollaway. The clerk said they were out of rollaways, even though it had been confirmed in our reservation. This was at 3:30 in the afternoon. It never got better. Of the 5 or 6 people that I had contact with at the desk over the next 2 days, none seemed interested in making our stay comfortable. I never saw a smile. The restaurant was no better as the food was average at best and the 'native american dancing' lasted all of 20 minutes. This place is in serious need of some hospitality training. Although the building was nice, it seemed like such a waste of an opportunity to do something right. I would not recommend it.
Great place to stay after a long day in the Canyon
The front desk staff was helpful and friendly. A clerk suggested and then booked our reservations for a helicopter tour over the canyon. Our room was comfortable and clean, but a basic room. Figured I was paying for the decor in the front lobby. The pool and hot tub was a great end to a long day in the Canyon. The food in the restaurant is nothing special and the service was a little slow, but we enjoyed the entertainment - singing cowboy and dancing Indians. The Grand Hotel is a great place to stay if you're looking for these extras - nice lobby, hot tub, dinner entertainment, conceirge service at the front desk. But if you're just looking for a place to crash you can probably get equivelent accomodations for much less money.
I had heard that this is THE place to stay in the Grand Canyon. If this
is the best, then I won't be going back. The rooms are way overpriced -
they are no more than average, and not as clean as they could be.
Balconies on the back side face a beautiful forest, but you can't enjoy
the cool, fresh air with open windows due to the very loud droning of
all the air-conditioning units.
The pool was absolutely the tiniest I have ever seen, so small my kids wouldn't even bother to use it. Food was average, service in the restaurant and gift shop was friendly, but the front desk clerk should take his arrogant, rude manner into another line of work.
TRUELY THE BEST PLACE TO STAY
I was very glad with my decision to stay at The Grand Hotel. The hotel lobby looked great, it had a ski lodge type look, with a fire place, and a comfortable atmosphere. The rooms were nicely sized and comfortable, though the TV only had 4 channels. The pool was bath water warm and indoors. The service at the resaurant was poor, so the rest of the time I ate across the street at the Comfort Inn.
TripAdvisor Reviews The Grand Hotel Tusayan
Travel Blogs from Tusayan
Day 1 - Wednesday 13th August
We woke-up in Holbrook to the early morning 'Monsoon 2014' news coverage, apparently there were fallen trees, flash floods, road closures and power outages in Phoenix due to last nights storms. Laveen on the south side of Phoenix had received three inches of rain.
As we stepped outside the motel room …
De har altså bare de bedste senge her i US (eller måske er det fordi, vi er så trætte, når vi går i seng). Vi har i al fald sovet helt fantastisk, da vi står op til endnu en gang amerikansk morgenmad i hotellets restaurant. Scrambled eggs, toast, bacon, kartofler og amerikanske pandekager til os og en morgenmadsburitto til Frederik med ost, æg, …
Good morning sunshine....op kl. 9, morgenmad og så østpå mod Grand Canyon, ca. 750 km. væk, så vi har en lang dag foran os.
Vi nyder godt af "Car Pool"-banerne på motorvejen, Det er yderbanen på motorvejen, der alene må benyttes af biler med min. 2 passagere, så vi smutter let udenom den tætte trafik omkring Los Angeles.
After a the drive form Vegas which included driving for 2hrs with cruise control on at 80mph on a straight road that went for miles and only overtook one car in that time, although the scenery was quite spectacular it did became a bit tedious at times.
We checked into the Grand Hotel with its roaring fire and wooden interior …
Having been doubted I would get out of bed in time the night before I got up at 5am and went with Scott, Fanny, Jen, Min Young and Tanya to see the sunrise over the canyon. It was absolutely amazing, took about 30 minutes…it was absolutely freezing so we had our blankets and sleeping bags, it was so worth it, one of my favourite parts of t...